IT Support Apprentice

Key Responsibilities
, Provide technical support to end-users, both in person and remotely
, Install, configure, and maintain computer systems and software
, Implement security of the network, data and its storage and communication systems
, Assist with network administration tasks, including setting up user accounts and permissions
, Work together with other managers and directors in relation to IT matters
, Help manage the process for achieving agreed standards for Cyber Security and protocol
, Discuss, agree and maintain IT elements of the Business Continuity Plan
, Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)
, Document technical procedures and create user guides.
, Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities
, Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
, Support users in the use of computer equipment by providing necessary advice and/or training
, Maintain and update internal documentation and database systems in a timely manner
, Perform system administration and housekeeping activities
, Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
, Ensure all IT deliveries are checked and stored in a secure location
, Secure disposal of old equipment following policy controls
, Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
, Assist with other ad-hoc duties as required for the role and within the organisation
, Key software installation and support
, Log faulty equipment with third parties
, Assist with desktop/laptop setup and configuration
, Assist with phone/tablet setup and configuration

General Responsibilities
, Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
, Support users in the use of computer equipment by providing necessary advice and/or training
, Maintain and update internal documentation and database systems in a timely manner
, Perform system administration and housekeeping activities
, Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
, Ensure all IT deliveries are checked and stored in a secure location
, Secure disposal of old equipment following policy controls
, Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
, Assist with other ad-hoc duties as required for the role and within the organisation
, Key software installation and support
, Log faulty equipment with third parties
, Assist with desktop/laptop setup and configuration
, Assist with phone/tablet setup and configuration
Behaviours
, Report to and regularly communicate with the IT Manager
, Communicate and deliver our core values.
, Be self-motivated and have the ability to encourage others to work as efficiently and effectively as possible
, Be approachable and respectful
, Proactively share knowledge
, Be actively involved in the wider industry specific to your IT systems
, Act in the best interest of the company; promote your association with the practice in all communications with the broader industry and educational establishments
, Act as a company ambassador when attending events and communicating with people outside the business
, Engage in continued learning and development
, Be flexible and adaptable to change
, Work across all offices and teams where and when required
, An aspiration to continually develop your skills
, Proactive problem solver
, Encourage and support the success and development of others and the business.


Experience and Qualifications
, Qualifications GCSE or equivalent - Maths and English grade C or above (essential)
, Good Communication Skills
, Full UK Driving licence
, Ability to travel to any of the business offices as and when required
, Proficient in Microsoft 365 stack
, To have a commitment to ongoing training to develop your skills in areas relevant to your role
, Hold a recognised qualification in an IT-related subject is preferred but not essential
, Proficient in computer Networking, Security and Communication systems