Service Desk Analyst

Service Desk Analyst - up-to £39,500 Per Annum - Hybrid

We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, as part of a team who will be supporting the whole business while acting as a first point of contact for technical issues.
The ideal candidate would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM).
While we offer a flexible agile working policy, the nature of this support role requires it to be primarily office based with two weeks a month in office.
Key Responsibilities:

• Provide technical support across all levels of the business


• Offer high level support and guidance on issues related to the council's applications, systems, and hardware, which includes technology from Microsoft, VMware, Citrix, Cisco, and Dell


• Manage lifecycle management of users, software and assets


• Production of high-quality knowledge, FAQ's etc

Qualifications and Skills:

• Proven experience as a senior service desk analyst/engineer


• Strong expertise in ITSM Tools, scripting, and automation


• Good knowledge of Microsoft 365, etc


• Highly motivated, enthusiastic, and technically minded