Field Service Engineer – Rail Simulators & IT Systems

Location: Canterbury – remote and field based

Salary: Up to £35,000 p.a.

plus bonus scheme

Hours: Monday to Friday, 09:00–17:00 (flexibility required for site travel and occasional overnight stays)

Benefits:

• Annual bonus scheme (5% of salary, subject to performance targets)
• 25 days holiday plus all UK public holidays
• Company laptop, tools and equipment provided
• Mileage reimbursement for personal vehicle use
• Ongoing training and professional development opportunities

Role Overview

• Exciting opportunity for a Field Service Engineer to support the delivery and upkeep of high-performance train driving simulators
• Home-based position involving travel to sites across the South of England to client sites with occasional international visits (Ireland and France)
• Key focus on fault-finding, maintenance, and repair of rail simulator systems in both planned and reactive settings
• Ideal for candidates with strong IT and electronics engineering experience within the rail, defence, or simulator industries

Key Responsibilities

• Diagnose faults and carry out repair work on advanced train simulators using schematics, wiring diagrams and engineering input
• Undertake regular planned maintenance and unscheduled interventions to ensure simulator uptime
• Support and maintain Windows-based systems, including hardware upgrades and operating system troubleshooting
• Install and replace hardware components including motherboards, GPUs, memory and SSDs
• Troubleshoot audio, video, power and network cabling issues within simulator environments
• Provide remote and on-site IT support to internal users as part of a wider engineering and tech support team
• Maintain accurate documentation and status reports for each simulator site
• Attend international simulator engineering conferences and engage in continuous learning

Essential Skills & Experience

• Strong background in IT support, electronics fault-finding, and complex system troubleshooting
• In-depth understanding of Windows operating systems, hardware installation and maintenance
• Hands-on experience in computer networking, including IP addressing, static/dynamic setups, and subnet configurations
• Ability to interpret and act on detailed wiring and schematic diagrams
• Skilled in practical repair work, with confidence in DIY-style tasks for mounting and assembling simulator equipment
• Excellent time management and ability to work independently while meeting deadlines
• Clear communicator with strong documentation skills and a proactive approach

Additional Requirements

• Comfortable working alone on client sites, with a high standard of personal safety and professionalism
• Willing to travel extensively across the South of England via train; occasional driving required with mileage reimbursed
• Must be eligible for CTC security clearance and compliant with random drugs and alcohol testing policies
• Easy access to a train station is advantageous for travel efficiency
• Full UK driving licence

Westin Par values diversity and promotes equality.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.

If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.