End User Support Analyst - BAU - Cardiff (Onsite Fulltime)

End User Support Analyst - BAU - Cardiff (Onsite Fulltime)

Inside IR35 - £300 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.

Shifts will be 8AM-4PM or 10AM-6PM.

Onsite 5 days per week due to the nature of the contract.

Key Skills & Responsibilities.

• Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment


• Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server


• Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.


• Skilled in configuring Firmware/BIOS to meet standards.


• Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.


• Competent in deployment, updating, and remediation of Microsoft Office suites.


• Enterprise-level Mobile Device Management using MobileIron: device enrollment,


• Familiar with enterprise endpoint management tools such as Microsoft SCCM, McAfee PGP, and BitLocker for updates and software installs.


• Knowledgeable in device pre-boot configuration, imaging, and deployment processes via Microsoft SCCM and MDT.


• Comfortable maintaining logs of queries and resolutions.


• Excellent communication skills - verbal, written and presentation


• Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support

Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.