Harper May is supporting a financial services business that is seeking a Chief Operating Officer to lead operational performance across the organisation.

The company is focused on maintaining strong operational standards while continuing to develop its internal infrastructure and organisational capability.

The Role

As Chief Operating Officer, you will be responsible for overseeing the operational functions of the business and ensuring the organisation operates efficiently.

Working closely with the executive team, the role will support the delivery of business priorities while strengthening internal processes and operational structures.

Key Responsibilities

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  Direct operational activity across the organisation

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  Ensure efficient business processes and operational delivery

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  Support leadership with operational planning and performance management

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  Improve internal systems, controls, and organisational processes

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  Establish operational performance measures and reporting structures

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  Promote collaboration across departments and teams

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  Identify opportunities to improve operational effectiveness

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  Support governance and operational risk management frameworks

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  Lead and develop operational teams

Candidate Profile

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  Experience in a senior operational leadership role within financial services

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  Strong understanding of operational management within regulated businesses

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  Experience improving organisational processes and operational performance

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  Ability to translate strategy into operational delivery

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  Strong leadership and stakeholder management capabilities

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  Commercially aware with a practical leadership style