Sales & Operations Administrator

Sales & Operations Administrator
Staplehurst
Monday to Friday 8.30am - 5pm
£28,000 - £30,000pa

KHR are working with a successful and growing UK distributor are seeking a Sales & Operations Administrator to join its busy team.

This varied role combines customer service, sales order processing, logistics coordination, and compliance-led administration, playing a key part in ensuring smooth end-to-end order fulfilment and high-quality customer support.

Roles and Responsibilities

- Providing excellent customer service via phone and email, handling enquiries and resolving issues efficiently
- Processing sales orders, quotations, acknowledgements, delivery notes, and related documentation
- Maintaining CRM/ERP systems, order trackers, logs, and accurate customer records
- Coordinating deliveries, collections, returns, credits, and courier documentation
- Liaising with Sales, Warehouse, Operations, Quality, and Management teams
- Supporting purchase orders, stock processes, and general sales administration
- Maintaining accurate, audit-ready records in line with company procedures and quality standards
- Ensuring documentation is correctly filed, accessible, and compliant
- Supporting continuous improvement across sales, customer service, and operational processes
- Providing general administrative support across the business

Candidate Profile

- Experience in customer service, sales administration, or office support
- Strong attention to detail and excellent organisational skills
- Confident communication skills (phone and email)
- Ability to manage multiple tasks and priorities effectively
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience with CRM/ERP systems (desirable)
- A proactive, reliable, and customer-focused mindset

Benefits

- Full product training and ongoing support
- Modern office environment
- No weekends or bank holiday working
- Company pension
- 28 days holiday
- Free onsite parking
- Regular team social events
- Childcare voucher scheme

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.

If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.

This does not need to be formatted in the same manner.

In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.

Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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