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Advice Line Coordinator About Food Alert Based in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy.
Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies.
We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.
We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients.
Our mission is to be the company that colleagues and clients want to work for and with.
Job Description Reporting to: Advice Line Team Leader Key responsibilities: , To ensure that the Advice Line service runs smoothly and within KPI targets , To ensure that clients are supported and gain value from the Advice Line service.
Job Specification , To support the Advice Line service, responding to both phone and email queries or escalating more technical queries to Food Alert Technical personnel, as relevant.
, To triage/manage accident and incident reports and liaise with client sites, ensuring accurate report completion, action close out and escalation of high-risk cases.
, Reporting of client RIDDOR accident and incident cases to the HSE as relevant.
, Ensuring review and completion of accident & incident and alleged food poisoning cases in line with internal procedures and KPIs.
, To manage assigned allegations of food poisoning as logged on the online compliance platform by clients, liaising with client sites ensuring comprehensive investigations and escalation of high-risk cases.
, Collation of alleged food poisoning evidence as required, especially in relation to potential outbreaks.
, Collation of food poisoning investigation outcome letters for approval by clients and subsequent distribution to complainants.
, Management of relevant client Environmental Health enforcement reports, collating evidence of action completion and liaison with Local , Authority Environmental Health departments, on behalf of client sites.
, Collation of Food Hygiene Rating Scheme re-rating reports on behalf of client sites.
, Escalation of client Food Hygiene Rating Scheme reports to Food , Alert Technical personnel to investigate potential appeal opportunities.
, To provide reports on Advice Line activity and related cases on a predetermined basis.
, To provide support to the CST team as and when required, including escalating client issues to key client contacts/Account Managers.
, To attend relevant client/internal meetings and internal training days.
Person Specification , A strong customer focus and excellent relationship-building skills , Excellent interpersonal skills.
, Strength of character and the ability to achieve positive change.
, Ability to work as part of a team and independently when needed.
, Willingness to learn and develop.
, Be proactive and ready for a challenge.
, Working in an administrative role , Used to working in a fast-paced environment Technologies , Proficient in the use of MS Office applications , Health & safety related qualifications are beneficial What do you get in return? , Lots of support/exposure / on-the-job training & development , 25 days holiday plus bank holidays and 3 ‘gift days' between Christmas and New Year , Additional holiday enhancements (e.g.
a week off if you get married, time off on the birth of a grandchild etc) , Enhanced sick pay , Employee Assistance Programme including face-to-face counselling sessions , Healthcare cash plan incl discounted gym membership , Life insurance , Referral bonuses and vouchers , A fun, sociable team… and working in the hospitality industry we know how to throw a good party!Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Posted: 2024-10-15 16:25:24
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This is a brand new opportunity in a highly successful local business.
As PA to Director you will be supporting a key director in the business with the smooth running of the office.
The role is full time and permanent, based on site at the office based just outside Banbury, offering a salary of up to £35,000.
You will be joining a team of three administration support staff working for a busy and growing company who have a national client base across the UK.
Key Responsibilities for the PA:
Diary/logistics management (booking flights, planning schedule, booking hotel accommodation, populating/management diaries)
Full administration support to the Director
Dictation, as required
Drafting of fee accounts
Project management including events - all administration, record keeping, raising invooices
Admin support to other Directors as and when required
Putting together reports, letters, emails as required
Setting up new starter on BreatheHR, preparing contracts, induction and onboarding
Management of multiple email accounts
Liaison on behalf of Director, as required, with clients
Filing off emails onto Sharepoint
Adhoc administrative duties to support the business/team to include filing, dealing with the post, office supplies, etc.
Key Skills Required for the PA:
A can-do attitude, uses initiative to drive the business forward
Proficient audio typing skills
Highly organised administration experience
Solid PA experience supporting at Director level
Experience dealing with high-net-worth clients, high levels of discretion and confidentiality
Excellent written and verbal communication skills
Strong IT skills including MS Office
Adaptable in a changing environment
Exceptional interpersonal skills
Ability to multi-tasking and be able to prioritise and extremely busy daily workload
What's in it for you?
A salary of up to £35,000
Standard office hours Mon - Fri
Free onsite parking
....Read more...
Type: Permanent Location: Banbury, England
Start: 25/11/2024
Duration: permanent
Salary / Rate: £30000 - £35000 per annum + Benefits
Posted: 2024-10-13 23:35:03
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Events Coordinator
An experienced Events Coordinator is required to support the commercial vehicle division of a leading vehicle manufacturer.
This role is employed by an established fleet consultancy business with a strong pedigree of providing outsource programmes to the industry.
Our Ideal candidate will have a proven background in events planning and will have a confident, professional manner with the ability to manage several tasks at once with changing priorities.
The role offers travel throughout the UK and occasional overseas trips.
This is a fantastic opportunity to work with a leading vehicle manufacturer.
Alongside a competitive salary you will receive matched pension contributions of 4%, medical insurance, life insurance, income protection, travel insurance plus access to the manufacturer's car discount scheme and 22 days holiday, raising to a maximum of 25 days.
This role is a hybrid position with an expectation of 3 office days per week, working hours 8.30am to 4.45pm Monday to Friday.
Ideal locations -Basildon, Brentwood, Southend on Sea, Ilford, Chelmsford, Enfield, Harlow, Bishops Stortford, Braintree, Wickford, Billericay, Ingatestone, Stanford-le-Hope, Rayleigh
Salary 32-36.5k + matched pension contributions of 4%, medical insurance, life insurance, income protection cover, travel insurance plus access to the manufacturer's car discount scheme and 22 days holiday, raising to a maximum of 25 days.
The Role
With stakeholders' input/direction assist with developing event proposals, agendas, presentation content, product display.
Planning event aspects, such as venue, seating, dining, and guest lists.
Demonstrating to event attendees a strong knowledge of venues and vendor offerings and taking clients on tours of venue possibilities.
Coordinating event set up, rehearsals, drive events, presentation equipment/tech, food/catering and all aspects of speaker and client attendance logistics (Hotels, transport, flights etc).
Monitoring and reporting on event budget and actual spend assisting with expenditure approval and management via in house purchasing systems.
Managing and overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organising vendors, speakers, drive activity, etc.
Ensuring correct specification event vehicles are ordered.
Working with the commercial vehicle product Team, local NSC's and markets, MP&L (Plant/Schedulers) and logistics to ensure that event vehicles are scheduled, built, delivered to the right location, and prepared on time.
Help with monitoring event quality and convertor feedback/analysis to improve future offerings.
The Candidate
A knowledge of the automotive sector including vehicle order to delivery processes is advantageous although not essential.
Previous experience or qualifications in an events planning role.
Excellent written communication, organisational skills and presentation skills are essential attributes for this role.
A confident manner and the ability to coordinate the organisation of events and manage large groups of people within an agreed agenda and structure.
A computer and technology competent self- starter, with good attention to detail, and a mindset to meet deadlines.
Microsoft skills -Good Excel skills, plus familiar with the previous use of Microsoft Mail, Word, PowerPoint, and SharePoint.
Good communication and relationship building skills.
Apply in Confidence
To apply for the Event Coordinator job please forward your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd or call Kayleigh directly on 07908 893621 for a further chat on the job.
JOB REF 4177KB - Events Coordinator ....Read more...
Type: Permanent Location: Basildon, England
Start: 07/11/2024
Salary / Rate: £32000 - £36500 per annum + pension, medical insurance, life insurance
Posted: 2024-10-07 13:51:33
