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Role: Customer Care Manager
Location: Kilkenny
Salary: Negotiable DOE
Our client has grown rapidly into one of Ireland's most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels.
We provide a safe and healthy workplace in a fast-paced, dynamic industry.
Currently recruiting a Customer Care Manager to oversee and lead our customer care team.
This full-time, office-based position offers an excellent opportunity for a proactive individual dedicated to driving high standards of customer satisfaction and continuous improvement within the team.
You will be the key liaison with senior management and other departments, ensuring effective communication and collaboration.
Responsibilities:
Team Management:
Lead and oversee a team of customer service representatives, providing guidance, support, and training as needed.
Foster a positive and motivating work environment, promoting teamwork and individual growth.
Set clear performance goals and regularly evaluate team members' performance, providing constructive feedback and recognition.
Ensure effective staffing, scheduling, and resource allocation to meet customer service objectives.
Customer Relationship Management:
Build and maintain strong relationships with customers and stakeholders, addressing their inquiries, concerns, and feedback in a timely and professional manner.
Develop strategies in line with contractual obligations to enhance customer satisfaction, timely resolutions and retention.
Monitor customer interactions and ensure high-quality service delivery, adhering to company standards and policies.
Collaborate with cross-functional teams, including engineers and the operations team, to fulfill customer requirements and ensure seamless service delivery.
Managing the customer care requirements to ensure customer first culture is delivered across the group
Process Improvement:
Continuously evaluate customer service processes and identify opportunities for improvement.
Implement strategies to streamline operations, enhance efficiency, and optimize customer experience.
Monitor key performance indicators (KPIs) to assess the team's performance and identify areas for improvement.
Develop and implement training programs to enhance the team's skills and knowledge.
Communication and Reporting:
Serve as a point of contact between customers, engineers, and the operations team, facilitating effective communication and information sharing.
Prepare regular reports and presentations on customer service performance, highlighting key metrics, trends, and areas of focus.
Collaborate with senior management to provide strategic insights and recommendations to improve customer service operations.
Requirements:
Proven experience in a similar customer service management role, preferably within the civil industry or related field.
Strong leadership and team management skills, with the ability to motivate and inspire team members.
Highly motivated adaptable individual, working to the highest professional standards and with proven ability to deliver results within an agile team.
Excellent interpersonal and communication skills, both verbal and written.
Sound problem-solving and decision-making abilities, with a customer-focused mindset.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Proficiency in customer service software and tools.
A degree or equivalent qualification in a relevant field is desirable.
MC ....Read more...
Type: Permanent Location: Kilkenny, Republic of Ireland
Start: ASAP
Posted: 2024-11-14 09:12:06
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Job Title: Scenic Project ManagerLocation: HertfordshireJob Type: Full-Time, with flexible hours to accommodate the live events schedule, including evenings and weekends.
Role Overview
This Scenic Project Manager position offers the opportunity to oversee a diverse array of scenic projects from initial quotation to on-site delivery.
The role requires a strong background in scenic construction, including expertise in materials such as timber, metal, plastics, and fabrics.
As a key client liaison, you'll work closely with existing clients and proactively develop new business opportunities, ensuring exceptional project outcomes and client satisfaction.
Key Responsibilities
Lead and manage scenic projects, ensuring high standards and exceeding client expectations.
Collaborate with clients to understand project requirements, attend site surveys and client meetings.
Interpret project briefs to develop accurate quotations and initial drawings.
Oversee project costing and budgeting using Rental Management software, maintaining updated specifications.
Coordinate with the Workshop Manager to order materials and support project needs.
Create and maintain technical and construction drawings (2D & 3D) to guide internal teams, using AutoCAD.
Develop Health & Safety documentation in line with project designs and requirements.
Manage project logistics across multiple projects to ensure efficient and cost-effective resource allocation.
Supervise internal and external suppliers and team members on-site, ensuring seamless project delivery from load-in to load-out.
Actively engage with clients on-site to meet expectations and manage any arising issues.
Finalise projects by debriefing with clients, staff, and suppliers, ensuring continual improvement and client satisfaction.
Seek and develop new business opportunities, serving as an ambassador and actively promoting best practices.
Maintain knowledge of industry trends, new materials, and technologies, sharing expertise to aid in the professional growth of team members.
Skills and Experience Required
Extensive experience in scenic construction for live events with strong material knowledge.
Proficiency in creating technical drawings using AutoCAD and interpreting briefs for production.
Strong project management skills, with experience in budgeting, costing, and resource allocation.
Exceptional interpersonal skills with the ability to build positive client relationships and ensure high standards.
A positive, adaptable attitude with a problem-solving approach to dynamic event challenges.
Full driving license is beneficial.
Benefits
30 days paid holiday, including public holidays.
Private healthcare and dental plans.
Enhanced company pension.
Annual birthday gift, long service rewards, and staff facilities, including coffee, snacks, and weekly fruit.
Ongoing training and personal development opportunities.
This position is ideal for an experienced professional ready to take a hands-on leadership role within a dynamic team, delivering high-quality scenic projects in the live events industry.
....Read more...
Type: Permanent Location: Hertfordshire, England
Salary / Rate: Healthcare; Dental; Pension
Posted: 2024-11-12 11:16:49
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Housing Needs Officer Slough, UK Temporary Full TimeWe are seeking a dedicated and skilled Housing Needs Officer to join a team based in Slough on a full-time temporary ongoing basis, with an initial contract period of 3 months.
The Housing Needs Officer will be part of a team responsible for providing advice, assistance, and support to tenants and leaseholders to reduce homelessness within the community.
Requirements
Previous experience working in a similar role, preferably within housing advice, homelessness, or tenancy relations
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, and Protection From Eviction Act, and immigration related legislation
Understanding of Housing Benefit procedures, Welfare Benefit, and Debt Counselling
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
Proficient computer skills, including experience with relevant software applications and databases.
Role Expectations
Deliver customer focussed housing needs services
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and work to reduce homelessness
Analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.
Provide Housing Advice: Offer accurate and up-to-date advice on housing options to all, including the public, tenants, licensees, and landlords
Support Homelessness Prevention: Develop and implement strategies to prevent homelessness, including mediation, negotiation with landlords, and exploring alternative accommodation options.
Assist customers on making informed choices regarding their personal housing plans
Cary out home visits where necessary, and assess accuracy of homelessness applications
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Attend Meetings: Participate in team meetings, case conferences, and relevant training sessions to stay updated on changes in housing legislation, policies, and procedures
The pay range for the role is £21.00 to £23.00 per hour LTD company rate.
The PAYE equivalent is £17.90 to £19.61 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Slough, England
Salary / Rate: £17.90 - £19.61 per hour
Posted: 2024-11-07 10:02:34
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A client within the private sector based in Greater Manchester is currently recruiting for a Chartered Building Surveyor to join their team as soon as possible.
The client is offering a full time, permanent position with the ideal candidate having experience of working within the public and private sector.
The Role
Key purpose of the role is to generate a high standard of service delivery, achieving successful outcomes for our clients, capturing and sharing knowledge across projects, enhancing our culture of innovation and reinforcing our reputation as a service provider of choice.
Key responsibilities will include but not be limited to:
Delivering projects, commissions and professional assignments from inception to completion
Maintaining effective communication to ensure all information is available for the successful completion of projects
Liaising with other managers to ensure efficient financial control
Delivering all work output in an accurate and timely manner
Representing the company in a professional and diligent manner; meeting, negotiating and corresponding with clients to form strong, and meaningful working relationships
The Candidate
To be considered for this role you will require a degree in BSc (Hons) in Building Surveying or equivalent construction related qualification and be qualified as a MRICS.
The below skills would be essential for the role:
Strong IT skills such as AutoCAD, NBS, MS Project and other bespoke software
Well-developed skills in the areas of surveys, dilapidations, repairs, maintenance and contract administration
Good technical writing and communication skills
Well-organised, diligent, proactive, assertive, well-disciplined and commercially astute
The Benefits
Payment of relevant Professional Subscription memberships
Private Healthcare
Up to 27-day holiday plus bank holidays with the option of holiday buying or selling.
Enhanced pension contributions
Enhanced family friendly benefits
Plus, much more!
The client is looking to move quickly with this role and as such are offering up to £55.000 per annum plus car allowance.
How to Apply
If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.
Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.
Referral Bonus
If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
....Read more...
Type: Permanent Location: City Of Manchester, England
Salary / Rate: £50000 - £55000 per annum + car allowance
Posted: 2024-10-25 14:27:37
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Our clent is looking for a Medior Full Stack Developer (.NET + React/Angular/Vue)
Responsibilities:
Independently executes and delivers new capabilities with high-quality based on documented requirements
Actively participate in both technical and functional discussions relative to ongoing and future user story development
Provide input to the development of project initiation documents including objectives, scope, approach and deliverables, when needed
Communicate implications of development decisions, issues and plans
Establish strong working relationships with the development team, business, operations and other IT team members
Participate in and support cross-team process improvement initiatives
Assist in the creation and maintenance of application guidelines, standards, policies and procedures and disseminate to IT teams
Ensure documentation is captured in a knowledge repository; publicize deliverable location to the organization as necessary
Collaborates with technology owners and researches industry trends to assist project development and operational support activities
Requirements:
(3-5 (3+)) years of experience in information architecture
BS Computer Science, BS Information Systems or equivalent experience
Understanding of relevant information system technologies and the agile software development life cycle; including planning, execution and review
Strong organization and communication skills with the ability to concisely articulate status, issues and risks
Experience in project and process management, planning, workflow, multi-tasking and problem solving
Experience working with cloud native technologies and PaaS offerings (Azure preferred), AWS or GCP relevant as well
Hands-on development experience with .NET technology stack preferred; C#, SQL Server, Azure PaaS, Azure DevOps and CI/CD Pipelines (including YAML)
Hands-on development experience with frontend libraries and frameworks such as React, Angular, and/or Vue
GenAI experience and skills are preferred, yet now critical for the role
If you are interested, please contact our consultant for a confidential discussion using the contact details provided or click apply to send an updated copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Contract Location: Warsaw, Poland
Start: ASAP
Duration: 6 Months
Posted: 2024-10-24 11:40:03
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Short summary Work with a range of clients to enable sustainable development and to minimise impacts on the natural environment.The Client Our client is a leading provider of environmental, planning, engineering and sustainability consulting services throughout central Queensland.
With an enviable reputation and a proud history within the region, they are the partner of choice for many clients across the private and public sector and have established strong relationships with multiple first nations groups.The Role We are looking to appoint a skilled Geospatial Consultant who is well-organised, a strong communicator and enthusiastic.
You will scope and deliver projects with clients, work independently and as part of a broader team of specialist Consultants operating across related disciplines.
A critical aspect of this role is the maintenance of existing contracts, expansion of these services as well as growth into new markets.
Candidate Criteria
Tertiary qualification in GIS, spatial analysis or equivalent practical experience;
Five years+ prior experience in the geospatial industry.
Strong experience in geospatial data analysis, spatial modelling, and ArcGIS software suite (ESRI suite of products - ArcGIS Pro and ArcGIS Online).
Exceptional communication, documentation, interpersonal and presentation skills.
Proficiency in data management, manipulation, and spatial database management.
Hold a current C class drivers licence.
Must live or be open to relocating to Rockhampton.
Why join? Our client prides themselves on their people first culture.
You will feel respected, appreciated and cared for, whilst having the opportunity to work with highly experienced practitioners, develop your career, do work that truly matters, and live and work in some of Queensland's most desirable locations.
Next steps Please click on the 'Apply' button to send your resume (Microsoft Word copy preferred).
For a confidential conversation please contact Sergio Ferreira on Sergio.ferreira@hunterexecutive.com.au.
Please be assured that all applications and communication is always kept completely confidential.
Your resume will never be sent to any organisations without your full consent. All Hunter Executive Search Consultants are accredited members of the RCSA (Recruitment and Consulting Services Association). ....Read more...
Type: Permanent Location: Rockhampton, Australia
Start: ASAP
Posted: 2024-10-22 08:47:59
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IT Service Coordinator
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Location: London Victoria
Salary: up to £34,000 per annum
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Are you an IT Professional looking for an exciting new role?
About the company
Our client is fast-growing Professional Services based in the London Victoria
Position Overview
As the public face of the global IT Department, you will be servicing a user's in the London office and occasionally supporting the global team remotely
Responsibilities
, Coordinate hardware upgrades and install/configure systems following global standards.
, Maintain hardware inventory, software licenses, and renewals.
, Complete project tasks, including testing and documentation.
, Plan and execute maintenance upgrades.
, Troubleshoot and resolve complex hardware/software issues; provide 2nd level support.
, Collaborate with clients and vendors, ensuring timely issue resolution and relationship management.
Candidate Requirements
Essential Skills and personal qualities
, 3+ years of experience in desktop support (Windows, Office 365) and iPhone/iPad support; video conferencing and networking knowledge.
, Friendly, client-focused attitude; prioritize customer satisfaction with a "service with a smile" approach.
, Detail-oriented, reliable, and committed to following up on tasks and support requests.
, Able to work well under pressure with strong planning, execution, and time management skills.
, Self-motivated with a drive for continuous improvement and a disciplined work ethic.
, Takes ownership of tasks, proactively monitors incident resolution, and communicates potential wider impacts.
, Excellent verbal and written English communication skills.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: Westminster, England
Start: ASAP
Salary / Rate: £32000.00 - £34000.00 per annum
Posted: 2024-10-18 16:27:14
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Head Of Security - Zurich, Switzerland
Tech Stack: Security Management, Cybersecurity, Managed Security Services, Cyber Defence Centre (CDC), Security Operations Centre (SOC), Incident Response, Threat Intelligence, Risk Management, Vulnerability Assessment, Security Frameworks (NIST, ISO 27001), Firewalls, IDS/IPS, SIEM, Endpoint Protection, Penetration Testing, Security Auditing, IT/OT Security, Customer Relationship Management, Project Management, Team Leadership, Communication Skills, Cybersecurity Certifications (CISSP, CISM, CEH), Networking, Cloud Security (AWS, Azure, GCP), Security Policy Development.
We have an exciting opportunity for a Head of Security to join a forward-thinking Swiss Software company.
This is your chance to lead a dynamic team of cybersecurity professionals in enhancing and expanding our Managed Security Services and Cyber Defence Centre (CDC).
In this pivotal role, you will be at the forefront of developing innovative security solutions that address the ever-evolving threat landscape.
Our client is dedicated to providing exceptional cybersecurity services that empower organizations to confidently navigate their security challenges while fostering strong customer relationships.
Our client is looking for passionate Head Of Security candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): Security Management, Cybersecurity, Managed Security Services, Cyber Defence Centre (CDC), Security Operations Centre (SOC), Incident Response, Threat Intelligence, Risk Management, Vulnerability Assessment, Security Frameworks (NIST, ISO 27001), Firewalls, IDS/IPS, SIEM, Endpoint Protection, Penetration Testing, Security Auditing, IT/OT Security, Customer Relationship Management, Project Management, Team Leadership, Communication Skills, Cybersecurity Certifications (CISSP, CISM, CEH), Networking, Cloud Security (AWS, Azure, GCP), Security Policy Development.
This is your opportunity to be part of a new, technically challenging project and to be involved in the creation of a new application from scratch.
This Head Of Security position come with the following benefits:
Shares in the company.
Pension scheme (8%).
3 hours ‘free time' each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Zurich, Switzerland/ Hybrid Working
Salary: CHF 150,000 - CHF 180,000 + Bonus + Pension + Benefits
To apply for this position please send your CV to Charlie Skipper at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
NOIRSWITTZERLANDREC
NOIREUROPEREC
NOIREURNET
NC/CS/SECURITY ....Read more...
Type: Permanent Location: Zürich, Switzerland
Start: ASAP
Salary / Rate: Swiss Franc150000 - Swiss Franc180000 per annum + Benefits + Salary
Posted: 2024-10-14 02:02:38
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We are looking for an experieced Medior Full Stack Developer (.NET + React/Angular/Vue)
Responsibilities:
Independently executes and delivers new capabilities with high-quality based on documented requirements
Actively participate in both technical and functional discussions relative to ongoing and future user story development
Provide input to the development of project initiation documents including objectives, scope, approach and deliverables, when needed
Communicate implications of development decisions, issues and plans
Establish strong working relationships with the development team, business, operations and other IT team members
Participate in and support cross-team process improvement initiatives
Assist in the creation and maintenance of application guidelines, standards, policies and procedures and disseminate to IT teams
Ensure documentation is captured in a knowledge repository; publicize deliverable location to the organization as necessary
Collaborates with technology owners and researches industry trends to assist project development and operational support activities
Requirements:
(3-5 (3+)) years of experience in information architecture
BS Computer Science, BS Information Systems or equivalent experience
Understanding of relevant information system technologies and the agile software development life cycle; including planning, execution and review
Strong organization and communication skills with the ability to concisely articulate status, issues and risks
Experience in project and process management, planning, workflow, multi-tasking and problem solving
Experience working with cloud native technologies and PaaS offerings (Azure preferred), AWS or GCP relevant as well
Hands-on development experience with .NET technology stack preferred; C#, SQL Server, Azure PaaS, Azure DevOps and CI/CD Pipelines (including YAML)
Hands-on development experience with frontend libraries and frameworks such as React, Angular, and/or Vue
GenAI experience and skills are preferred, yet now critical for the role
If you are interested, please contact our consultant for a confidential discussion using the contact details provided or click apply to send an updated copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.
....Read more...
Type: Contract Location: Prague, Czech Republic
Start: ASAP
Duration: 6 Months
Posted: 2024-10-10 11:03:33
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Our client ia looking for an experienced Senior Full Stack Developer (.NET + React/Angular/Vue)
Responsibilities:
Independently executes and delivers new capabilities with high-quality based on documented requirements
Actively participate in both technical and functional discussions relative to ongoing and future user story development
Provide input to the development of project initiation documents including objectives, scope, approach and deliverables, when needed
Communicate implications of development decisions, issues and plans
Establish strong working relationships with the development team, business, operations and other IT team members
Participate in and support cross-team process improvement initiatives
Assist in the creation and maintenance of application guidelines, standards, policies and procedures and disseminate to IT teams
Ensure documentation is captured in a knowledge repository; publicize deliverable location to the organization as necessary
Collaborates with technology owners and researches industry trends to assist project development and operational support activities
Requirements:
5+ years of experience in information architecture
BS Computer Science, BS Information Systems or equivalent experience
Understanding of relevant information system technologies and the agile software development life cycle; including planning, execution and review
Strong organization and communication skills with the ability to concisely articulate status, issues and risks
Experience in project and process management, planning, workflow, multi-tasking and problem solving
Experience working with cloud native technologies and PaaS offerings (Azure preferred), AWS or GCP relevant as well
Hands-on development experience with .NET technology stack preferred; C#, SQL Server, Azure PaaS, Azure DevOps and CI/CD Pipelines (including YAML)
Hands-on development experience with frontend libraries and frameworks such as React, Angular, and/or Vue
GenAI experience and skills are preferred, yet now critical for the role
If you are interested, please contact our consultant for a confidential discussion using the contact details provided or click apply to send an updated copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Contract Location: Prague, Czech Republic
Start: ASAP
Duration: 6 Months
Posted: 2024-10-10 10:53:08
