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AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers.
You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle.
If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent.
Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions.
Experience with IT networks would be of great advantage.
Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely.
If this is not possible then tickets need to be escalated to the field service team to fix.
Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated.
If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP. NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISA AV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE ....Read more...
Type: Permanent Location: Oxfordshire, England
Salary / Rate: £35000 - £45000 per annum
Posted: 2024-10-25 11:24:54
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1st Line Support - Central London - Financial Services - £30,000 to £34,000 (+ bonus) Are you looking to join a progressive wealth management firm that invests heavily in their technology? Do you want to work in a close-nit team, where progression and training is at the heart of their skill set?COMPANY OVERVIEWMy client is a privately owned Wealth Management firm, that is based solely in the UK.
Technology is at the heart of their operations, due to the ever changing trading landscape.
This is the reason all of their 1st to 3rd Line is internal, and no infrastructure service is outsourced!KEY DUTIESProvide 1st line internal and external support to our clients end users and external clients, with some 2nd line support when necessary.SKILLS REQUIRED
Experience of working in a Service Desk environmentExperience of using a Service Desk applicationExcellent communication skillsBasic understanding of a computer networkWindows 7 experience/exposure MS Office 2007/10 support skills (especially outlook)Experience in mobile telecommunicatesTo be familiar with the operational characteristics of all the Firm's systemsTo Provide 1st & 2nd (when necessary) line support logging via Service Desk application.To provide predominantly internal support, but some external support to clients who access their company online portal.To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T.
where they might be of use to the Firm
Desirable
Preferably educated to Degree/A Level/HND/City & Guilds or equivalent ITIL Certified - (Training is offered to achieve certs)
You must have excellent communication skills and hold at least 18months experience in a similar role.
....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £30000.00 - £34000.00 per annum
Posted: 2024-10-24 15:45:17
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Service Delivery Manager - IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years).
The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you'll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools' utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you'll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
....Read more...
Type: Permanent Location: Islington, England
Salary / Rate: £40000 - £55000 per annum
Posted: 2024-10-24 08:42:34
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MI Systems Developer (Insurance) Dudley - Hybrid Working - (2 days a week in the office) Salary £35,000 (Negotiable)
The Role I am working with a well established Insurance company currently updating and expanding their IT systems usage.
We're seeking an experienced MI Systems Developer to drive data-driven decision-making across our organisation.
This role combines technical expertise with business insight to develop scalable MI solutions that enhance processes and uncover valuable insights from complex datasets.
Key Responsibilities:
Design and maintain interactive Power BI dashboards and reports
Develop complex SQL queries for ETL processes
Work with stakeholders to identify KPIs and translate business requirements
Apply advanced analytics and AI/ML techniques where appropriate
Manage MS Dynamics 365 and Zoho Creator platforms
Automate workflows and streamline reporting processes
Document configurations and processes
Collaborate with IT teams and stakeholders
Required Skills:
A Level/HND in Computer Studies or equivalent technical qualification
Minimum 2 years experience with Power BI and SQL
Strong Excel proficiency
Insurance industry knowledge
Excellent problem-solving abilities
Strong communication skills with technical and non-technical audiences
Ability to work independently and as part of a team
Desired Skills:
Experience with Power Automate (Flow)
Knowledge of Jira Service Desk
Familiarity with Zoho Creator
Microsoft Dynamics 365 experience
Benefits Package:
Flexible workplace pension scheme (up to 16%)
27 days holiday + bank holidays
Hybrid working arrangement
Health cash plan and virtual GP services
Professional development support
Employee recognition programs
Comprehensive wellbeing support
Regular social events
Free parking
Death in service benefit
Charitable giving match program
This role offers an exciting opportunity to join a growing organisation where you'll have the chance to make a significant impact through data-driven solutions and innovative thinking.To Apply:If you're an experienced IT professional looking for a place to make your mark - apply today for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Dudley, England
Start: ASAP
Salary / Rate: Up to £35000.00 per annum + Hybrid Working
Posted: 2024-10-23 17:40:44
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JOB DESCRIPTION
Summary - General Purpose of the Job:
Primary focus of this position will be to work directly with the business and corporate to develop and migrate our financial processes onto our corporate CFIN platform which will include new AP, AR, Close, Travel and Expense and Capital Processes and tools.
This position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling.
The scope of responsibility is for all CPG - all businesses, all locations.
Nurtures and insures the successful use of the application systems tools.
Provides total support to the users of SAP application system and ancillary software tools, including, configuration, enhancements & process improvements, problem resolution, training and education, report development.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Able to work independently.
Will works with the business directly to identify understand current pain points and be the voice as we develop standardized processes across the various RPM Businesses.
This can include managing re-design, developments, enhancements, training and or training documentations, introductions to new tools which may include Fiori, other SAP features or other third party integrated applications.
As part of these duties the following may apply: Architect solutions and alternatives to meet the specified requirements, such as: SAP baseline functionality, Fiori, third party applications which may include reporting, specialized configuration.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Performs systems analysis, design, configuration and programming tasks (spec development) related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Effective communicator and strong collaborator, able to work across functions.
Self-motivated with leadership skills which will support leading the business through change.
Experience with training users and industry leading documentation practices. Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader, group leader or project coordinator to coordinate tasks related to a specific initiative or project that fall under the scope of this position.
Project management activities include planning, resource allocation, milestone tracking, coordinating with various stakeholders. Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Works directly with the FICO Global Lead to evaluate proposed changes on the rest of the organization and to coordinate resources required to support the implantation of process improvements and or new technologies.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale project, and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Supervisory Responsibilities:
This position has no direct reports at this time and has no hiring/firing authority.
However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required.
Supervision may include work assignment, quality review, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance is preferred CPA would be an asset SAP Certification in related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years' experience in a Sr Accounting Role 7 - 10 years SAP implementation experience preferred In-depth experience with SAP S/4 HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Self-motivated / able to be a catalyst for change. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost-efficient business solutions, through the deployment of IT.
Has the ability to analyze requirements and identify opportunities to optimize our processes with a focus on those impacting the financial close.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
Experience in financial accounting and US GAAP and SOX control requirements.
In-depth experience with both costing-based and account-based COPA.
A working knowledge of RAR would be an asset.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions.
(80 - 100%) Exposure to CRT's.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs.
Laptop & Files.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Medina, Ohio
Posted: 2024-10-23 15:19:31
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I am looking for an IT Service Desk Analyst for a leading multi-channel retailer based in the heart of the Thames Valley.
As part of the IT Service Desk team, you will play a key role in delivering high-quality support services across their office, store, and warehouse teams.Key Responsibilities:
Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.Monitor and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs), both internally and through external partners.Work collaboratively to drive continuous improvement in IT service delivery and efficiency.Assist IT staff and end-users to identify and resolve system and technical issues in a prompt and professional manner.Support the implementation and maintenance of ITIL principles across the service desk team.Handle out-of-hours escalations and provide on-call support when necessary.Be involved in IT-related projects, including travelling to stores or third-party sites for EPOS IT deployments.
Key Requirements:
Proven experience in a technical support or service desk role, ideally in a retail environment.Strong knowledge of retail IT systems and business processes.Excellent customer service skills, with the ability to communicate technical issues to non-technical stakeholders.Familiarity with ITIL frameworks and a commitment to embedding these principles.Flexibility to work in a shift-based environment, especially during peak trading periods.Willingness to travel as required to different company sites or partner locations.
Salary - £29K - £31KThis is a fantastic opportunity for an IT professional with a solid technical background and a passion for service excellence to join a thriving retailer.
....Read more...
Type: Permanent Location: Amersham, Buckinghamshire, England
Salary / Rate: £29k - 31k per year
Posted: 2024-10-22 09:49:29
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JOB DESCRIPTION
GENERAL SUMMARY: RPM is looking to add an Associate, IT Help Desk Support to the Corporate IT team to help provide user support of its Corporate Staff and subsidiaries.
This role is an excellent first step into a global organization in the midst of a digital transformation in an effort to become more data driven.
This role will report to the Lead, IT Help Desk Support.
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned. Perform first-level hands on incident management and problem management/troubleshooting. Set up and configure user equipment including but not limited to laptops, desktop and mobile devices. Administer IT service requests, which include necessary communication with appropriate users and other IT staff members. Track issues via ticketing system. Assist with hardware and peripheral inventory. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and abilities required.
Experience and Education Required:
1-3 years' experience with IT end-user support. Experience supporting Microsoft 365 software including Outlook, Word, Excel, Powerpoint, Teams and OneDrive/Sharepoint. Experience with supporting computing and mobile devices (laptop, desktop, tablet, mobile phones). Associate's degree or higher preferred; or equivalent work experience.
Specific Knowledge, Skills, and Abilities Required:
Excellent written and verbal communication skills. Excellent troubleshooting skills Good research skills. Experience working in a distributed team-oriented, collaborative environment. Travel as required (typically 0-20%)
Benefits and Compensation
The employee will be eligible to participate in all applicable corporate benefit programs which include a defined benefit pension plan, a company-matched 401(k), medical and dental plans, group life and disability plans, and employee assistance program.
The employee will also be eligible for paid vacation, PTO, paid holidays, and tuition reimbursement.
Employee will be eligible for annual merit increases and bonus.
Hybrid work schedule available at Brunswick Hills, Ohio office.Apply for this ad Online! ....Read more...
Type: Permanent Location: Medina, Ohio
Posted: 2024-10-22 07:08:31
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Sales and Distribution.
The scope of responsibility is for Tremco North American operations; all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale project and provides appropriate status information regarding projects. Coordination.
Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred. SAP Certification in related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in Customer Service and or Distribution. 4+ Years SAP S/4HANA implementation experience is preferred. 3+ Years SAP Super User in related discipline.
- Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Experience in SalesForce integration with SAP would be an asset Building reports in PowerBI knowledge would be an asset
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Skills and Abilities:
None.
Other Qualifications:
In-depth EDI knowledge is preferred
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel is required to regional offices and plant locations.
(0-50%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Works in an office environment with controlled climate and generally quiet conditions.
(80 - 100%) Exposure to CRT's.
(80 - 100%) Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some travel and overnight travel is required to Head Office, Regional Offices and plant locations.
(0 - 50%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Daily lifts up to 30 lbs.
Laptop & Files.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-10-21 23:13:21
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The BIM Specialist is responsible for transforming conceptual layouts to fully installable models that fully integrate into wall system/panel projects and designs by creating structures, objects, and families.
By leveraging a variety of three-dimensional computer assisted design modeling software, the BIM Specialist will support senior modelers and project teams and promote the best tools and system framework for each project with required configurations and deployments.
May lead discipline specific BIM modeling content for design projects.
ESSENTIAL DUTIES & RESPONSIBILITIES: List the job's essential functions or key responsibilities from most important or time-consuming to least (daily, weekly, monthly, annually or another regular/irregular interval) Maintain and develop BIM-related content for the Texas Panel Plant. Create models using Autodesk Revit. Create project specific 2D and 3D drawings and models for project submittals, special projects, bid packages, and product manufacturing (i.e.
panel tickets). Coordinate and assist with any addendum, request for information, change proposal requests and change orders; make necessary revisions to existing drawings. Prepare final drawings based on prior work examples and input from designers and/or engineers. Establish, implement, and maintain quality control procedures. Document BIM standards, processes, procedures, and workflows to ensure consistency and quality across projects. Identify and resolve clashes, conflicts, and discrepancies within BIM models to ensure smooth coordination between various disciplines. Collaborate across functions to ensure accurate and timely designs in accordance with established budgets and estimates. Prioritize all work in accordance with project deadlines. Maintain and improve knowledge of drafting techniques, standards, practices, and engineering procedures as well as new and emerging technologies and best practices impacting digital design to enhance productivity and efficiency as well as profits. Manage the implementation of supporting software applications for BIM and project delivery.
EDUCATION & EXPERIENCE:
Bachelor's Degree or similar in Design, CAD, Engineering, architecture, or related field. Minimum 2 years experience as a modelling practitioner working with project engineers or managers. Demonstrated knowledge, proficiency, and use of Autodesk tools and systems such as Civil3D, Revit, 3D Studio Max/Stingray, AutoCAD 2017 (or newer), AutoDesk 3DS Max (or newer) and InfraWorks.
OTHER SKILLS, ABILITIES & QUALIFICATIONS:
Demonstrated ability to develop BIM drawings from verbal instructions, preliminary layouts, sketches, and project standards. Dedication to personal professional growth and education. Knowledge and appreciation for best performance in model-based design (BIM) protocols, standards, and software (Revit, AutoCAD 2010, Autodesk 3DS MAX) Ability to read and work from architectural and other construction-related plans to produce structural construction documents. Proficient use of Microsoft Office programs (Excel, Word and PowerPoint) Ability to prioritize, meet deadlines, and manage multiple projects simultaneously. Self-motivated and quick learner with the ability to accept feedback. Effective communication and interpersonal skills for collaborating with multidisciplinary teams and clients. Ability to identify and resolve potential problems by timely gathering and analyzing information Demonstrate positive team attitude and interpersonal effectiveness. Ability to follow detailed procedures to ensure accuracy of work. Inclination to be a team player who shares key information with others involved in a project and with colleagues. Ability to set high standards and demonstrate excellence, ensuring quality in every aspect of work performed. Takes personal responsibility and ownership of one's work and self-initiates corrective action when needed.
PHYSICAL DEMANDS: Incumbent must be able to stand, sit, walk, use hands, reach, climb, talk, and hear.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $52,000 and $66,000 This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Carrollton, Texas
Posted: 2024-10-21 23:12:04
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR).
The scope of responsibility is for Tremco Americas operations all business, all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree in finance or accounting is preferred.
SAP Certification in RAR and related discipline or equivalent training
Practical Work Experience Required:
3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc.
Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc.
Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations.
(0-50%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor.
The salary range for applicants in this position generally ranges between $99,000 and $124,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2024-10-21 23:10:51
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A leading boutique Eyewear manufacturer based in Central London (Kings Cross) are looking for a full time Eyewear Production Manager to run their state of the art production facility.
This company have several Opticians across the UK supplying their own unique, handmade quality frames.
You will manage all production through their workshop, as they grow to become one of the world's most innovative, customer centric, spectacles companies in the world.
Eyewear Production Manager - Key Tasks &; Responsibilities
Managing the full end-to-end production of all Bespoke and Bespoke+ orders, received via stores or online via the company App
Creating small commercial runs of frames
Managing the production of all prototypes, samples and experimental frames
Overseeing the production of technical drawings and CNC drawings
Operating equipment such as in-house CNC machine, lasercutter, barrels, bridge bumpers, etc.
Recruiting the workshop team, hiring, training and developing the team, including managing the rotas and resource requirements
Managing all frame repairs and ‘rehab' services, as well as frame matting, nosepads additions and other adjustments
Sourcing materials (acetate, horn and optical hardware) and machinery to develop the workshop
Training others on making spectacles, including frame making classes to the general public
Producing regular reports for the rest of the team.
Cataloguing and photographing all frames that come through the workshop to create a long term permanent archive
Initially managing a team of 2 FTE.
You will be responsible for recruiting, training and developing the team to be the envy of the industry.
You will work closely with other parts of the business - operations, glazing, retail, ecommerce, customer services.
Eyewear Production Manager - Requirements
Excellent and relevant experience of CNC and modern production methods are a bonus but not required
Have strong experience in 3D Cad, such as Rhino, Autodesk Fusion 360 and Solidworks
An effective builder of teams, taking pride in how you recruit, manage and develop your teams
Have a problem solving mindset, and a dynamic approach to efficiency and improvement.
Be a self-starter with plenty of energy, and outstanding at working under your own initiative and under pressure
Have an impeccable eye and passion for design and detail, and high quality standards
Energised by their values: Pioneers, Proud, For All
Optical experience is not essential.
We're looking for transferrable skills and a hunger for improvement, over an approach to doing things a traditional way.
Experienced at working cross functionally with great communication skills.
Package
FT, 40 hours a week
Salary, £36,000 to £41,000 p/a, depending on experience
Annual bonus linked to company performance
Complimentary spectacles
Bespoke holiday allowance
Management training and development
Lots of company socials
Free Fruit and Yoga
To apply for this role please send a copy of your CV or call 0114 238 1726 for more information. ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £36000 - £41000 per annum + Bonus
Posted: 2024-10-21 14:46:09
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Service Care Solutions are looking for a Cleaner to work within the Cheshire Constabulary Custody.
Location: Runcorn
Roles/Responsibilities: To provide an efficient and effective cleaning service, working to agreed standards.
Clean all designated areas, as determined in the cleaning performance indicators and Service Level Agreements effectively and efficiently to maintain a clean environment for customers.
Use equipment, cleaning machines and techniques as directed by cleaning supervision and management to effectively clean all areas.
To safely use approved cleaning materials and chemical supplies which are appropriate for the task.
Work individually or as part of a team to achieve a clean environment at the locations required.
Attend and complete any necessary training courses to ensure working practices comply with all legislative requirements, Force Policies and Cleaning requirements.
Implement such Health and Safety instructions as may be issued by cleaning supervision regarding cleaning equipment, cleaning materials, cleaning frequencies and / or cleaning methods to ensure a safe environment for users of the premises.
Liaise with the cleaning supervisor on stock level and any equipment issues.
Report any repairs or service failure issues to the Estates and Facilities helpdesk.
Knowledge/Experience required:
Educated to Level 1 or equivalent experience.
Some experience of completing various cleaning activities across multiple cleaning disciplines, for example machinery use, graffiti removal or deep cleans.
If you are interested in this role or want further discussion, please contact Lewis Ashcroft either via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place. ....Read more...
Type: Contract Location: Runcorn, England
Salary / Rate: Up to £11.98 per hour
Posted: 2024-10-21 14:41:49
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A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor- Role
Head office based role
Provide customers with a variety of solutions, support and information at the time of interaction.
Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Deliver Customer call backs to agreed timeline
Log all calls received or made
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
Expedite urgent orders
Resolve technical issues using help desk function if necessary
Contract account managers with any account related issues
To build long term relationships with our customer & to build rapport on every customer touch point
Any other departmental function as directed by the Manager
Liaise with other departments
Optical Customer Advisor - Requirements
1+ years experience of working as an Optical Assistant
Excellent understanding of customer service
Ability to develop relationships
Optical Customer Service Advisor - Benefits
Base salary £23,490
Monday to Friday - 9am to 5pm
20 days holiday plus bank holidays
Become part of the Employee Ownership team after 6 months
To avoid missing out on the opportunity please follow the ‘Apply Now' link and we will be touch as soon as possible. ....Read more...
Type: Permanent Location: Lancaster, England
Salary / Rate: Up to £23490 per annum
Posted: 2024-10-21 14:40:06
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Service Care Solutions are looking for a Cleaner to work within the Cheshire Constabulary on a Temporary to Permanent contract basis.
Location: Middlewich
Roles/Responsibilities: To provide an efficient and effective cleaning service, working to agreed standards.
Clean all designated areas, as determined in the cleaning performance indicators and Service Level Agreements effectively and efficiently to maintain a clean environment for customers.
Use equipment, cleaning machines and techniques as directed by cleaning supervision and management to effectively clean all areas.
To safely use approved cleaning materials and chemical supplies which are appropriate for the task.
Work individually or as part of a team to achieve a clean environment at the locations required.
Attend and complete any necessary training courses to ensure working practices comply with all legislative requirements, Force Policies and Cleaning requirements.
Implement such Health and Safety instructions as may be issued by cleaning supervision regarding cleaning equipment, cleaning materials, cleaning frequencies and / or cleaning methods to ensure a safe environment for users of the premises.
Liaise with the cleaning supervisor on stock level and any equipment issues.
Report any repairs or service failure issues to the Estates and Facilities helpdesk.
Knowledge/Experience required:
Educated to Level 1 or equivalent experience.
Some experience of completing various cleaning activities across multiple cleaning disciplines, for example machinery use, graffiti removal or deep cleans.
If you are interested in this role or want further discussion, please contact Lewis Ashcroft either via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place. ....Read more...
Type: Contract Location: Middlewich, England
Salary / Rate: Up to £11.98 per hour
Posted: 2024-10-21 14:36:33
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Holt Executive is collaborating with an industry-leading bespoke manufacturing and engineering specialist who design, build, and supply advanced and future-proofed technology to the Naval, Land and Security sectors across the globe.
Our partner has an exciting opportunity for an experienced Senior Embedded Software Engineer to take the lead in designing and developing embedded software and Windows-based user interfaces.
Key Responsibilities for the Senior Embedded Software Engineer:
- Lead the end-to-end development of software applications, from concept design and requirements definition to detailed design and coding.
- Design and develop software applications, covering all stages from concept to detailed coding.
- Collaborate with Mechanical, Electrical, and Electronics engineers to ensure successful project delivery.
- Oversee all software requirements and address issues throughout the project lifecycle.
- Create robust software with a focus on fault management, fault reporting, and application health monitoring.
- Develop and maintain supporting documentation, including interface control documents, user manual inputs, and fault code lists with corrective actions.
- Assist customers with integration, commissioning, and problem resolution, including on-site support when necessary.
Key Skills and Experience for the Senior Embedded Software Engineer:
Essential -
- Strong degree in a related discipline.
- Experience of embedded software design and appreciation of associated hardware.
- Strong mathematics background.
- Experience in leading technical software projects.
- Experience of embedded software design and good general appreciation of associated hardware.
- Experience of writing C/C++ for embedded applications.
- Experience of the design and development of control systems, preferably of motor control principles and theory and interfaces.
Embedded Software/Firmware:
- Experience of using STM32 processors and Keil uVision development environment and tools.
- Communications such as Ethernet, RS422/UART, CAN, SPI etc.
- Hardware interfacing, GPIO, ADC, DACs etc.
Windows/User Interfaces:
- Understanding of developing desktop application and user centric interface design.
- QT and QT Creator multiplatform development environment in C++.
- Visual Studio C++ and C#.
- Low latency programming techniques.
- Networking (TCP/UDP).
Company Benefits:
- 37.5-hour work week with lunchtime finishes on Fridays.
- 28 days annual leave and Christmas closure.
- Employee Help@Hand Service providing access to remote GP services, second opinions, mental health support, and physiotherapy consultations.
- Life Assurance Policy, including Bereavement Counselling and Probate Helpline.
- Company Share Incentive Plan and Save as You Earn Scheme.
- Wellbeing initiatives, including access to the Aviva Wellbeing App and regular wellbeing activities.
- Employee discount scheme, including access to a wellbeing hub.
- Excellent Learning & Development opportunities.
Security Clearance Requirements:
Due to the nature of our business, all staff need to be able to obtain UK Security Clearance as a mandated requirement.
Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years. ....Read more...
Type: Permanent Location: West Sussex,England
Start: 18/10/2024
Salary / Rate: £50000 - £60000 per annum
Posted: 2024-10-18 17:05:04
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IT Service Coordinator
________________________________________
Location: London Victoria
Salary: up to £34,000 per annum
________________________________________
Are you an IT Professional looking for an exciting new role?
About the company
Our client is fast-growing Professional Services based in the London Victoria
Position Overview
As the public face of the global IT Department, you will be servicing a user's in the London office and occasionally supporting the global team remotely
Responsibilities
, Coordinate hardware upgrades and install/configure systems following global standards.
, Maintain hardware inventory, software licenses, and renewals.
, Complete project tasks, including testing and documentation.
, Plan and execute maintenance upgrades.
, Troubleshoot and resolve complex hardware/software issues; provide 2nd level support.
, Collaborate with clients and vendors, ensuring timely issue resolution and relationship management.
Candidate Requirements
Essential Skills and personal qualities
, 3+ years of experience in desktop support (Windows, Office 365) and iPhone/iPad support; video conferencing and networking knowledge.
, Friendly, client-focused attitude; prioritize customer satisfaction with a "service with a smile" approach.
, Detail-oriented, reliable, and committed to following up on tasks and support requests.
, Able to work well under pressure with strong planning, execution, and time management skills.
, Self-motivated with a drive for continuous improvement and a disciplined work ethic.
, Takes ownership of tasks, proactively monitors incident resolution, and communicates potential wider impacts.
, Excellent verbal and written English communication skills.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: Westminster, England
Start: ASAP
Salary / Rate: £32000.00 - £34000.00 per annum
Posted: 2024-10-18 16:27:14
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3rd Line Support Engineer - Luton
Onsite work 5 days per week
Salary up to £40k + on call bonus up to £3k
3rd Line support Engineer required for a leading client based in Luton.
My client is currently seeking a 3rd Line Support Engineer to come on board to provide comprehensive support for all electronic communication systems on-site, while also taking a leading role in driving technology change and improvement projects and managing external support agreements.
Your primary responsibility will be to handle escalated calls from the Service Desk, offering advanced support to diagnose and resolve complex IT incidents and issues.
As the first point of contact for the 1st and 2nd line support teams, you will manage fault reports and respond to IT support requests from end users.
Additionally, you will coordinate with all IT team members to ensure that issues beyond your scope are promptly escalated to the appropriate internal or external parties, aiming for quick resolution.
Key skills and responsibilities,
, Strong 3rd Line Support Experience, Take ownership of, investigate, and resolve escalated IT support issues in accordance with agreed SLAs., Analyse recurring issues (Problem Management) and work to identify and address root causes., Monitor and ensure system availability, performance, and security., 2nd line support within an enterprise environment., Strong troubleshooting and problem-solving skills across diverse systems, infrastructure, and architecture, including but not limited to Microsoft Active Directory, Windows Desktop & Server OS, DNS & DHCP, Office 365, and VMware., Proficient in networking and TCP/IP troubleshooting., Excellent analytical skills, with a proactive approach to learning and addressing unfamiliar topics to ensure successful resolutions., Strong team-oriented mindset, with clear and professional communication, maintaining a customer-focused approach., Ability to work independently, using initiative to manage support requests to a high standard., Familiarity with IT Service Management best practices, preferably ITIL processes., Assist with IT project delivery by installing, configuring, and commissioning end-user devices, servers, and other infrastructure components., Provide technical coaching and mentoring to support team members., Develop, maintain, and update procedures and training materials for the IT team., Participate in the support on-call rotation.
Interested?! Send your up-to-date CV to Emma Siwicki at Crimson for reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. ....Read more...
Type: Permanent Location: Luton, England
Salary / Rate: Up to £40000 per month
Posted: 2024-10-18 15:48:17
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Front Office Manager - 4
* Hotel - Dublin - €45-50K
MLR are seeking a passionate Front Office Manager to join this bustling hotel in Dublin.
As Front Office Manager, your role will be pivotal in orchestrating exceptional guest experiences, overseeing front desk operations, and leading a team of dedicated professionals.
You will collaborate seamlessly with department heads to drive strategic initiatives that enhance guest satisfaction, elevate service standards, and optimise revenue streams.
This is an incredible opportunity to work within a hotel that demonstrates a proven track record of progression and development for all team members.
For more information, please submit your CV through the link below ....Read more...
Type: Permanent Location: Dublin, Republic of Ireland
Salary / Rate: €45000 - €50000 per annum
Posted: 2024-10-18 08:20:41
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Your role will involve handling customer inquiries with accuracy, offering detailed product information, helping with troubleshooting, and delivering outstanding support.
Your passion for cars and your experience in customer service will be invaluable assets.
What You'll Be Doing:
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude.
Holding a valid, clean UK driving license.
Key skills:
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Basic understanding of electronics. ....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £28000 - £30000 Per Annum None
Posted: 2024-10-17 23:35:03
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Branch Manager
We are seeking an experienced and dynamic Branch Manager / Warehouse Manager / Depot Manager to oversee and execute daily activities in either Inbound (receiving, put away/replenishment) or Outbound (pick, pack, and ship) operations within Branch / Distribution site.
This role is responsible for ensuring that customer orders are fulfilled accurately and on time while maintaining a safe and productive work environment.
As the Branch Manager / Warehouse Manager / Depot Manager, you will play a key role in training, scheduling, and leading the team.
You will also be responsible for implementing best practices in Health and Safety compliance and ensuring all employees operate with a high level of productivity and accuracy.
Ideal Location: Witham, Essex, Chelmsford, Colchester, Braintree, Halstead, Maldon, Coggeshall
Salary: Circa £45K Basic + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
Oversee and manage daily Branch / Warehouse operations, ensuring smooth workflow across Inbound and Outbound processes.
Assist in staffing, training, and lead the team to meet productivity goals.
Ensure adherence to Health and Safety regulations, providing a safe working environment for all staff.
Maintain customer satisfaction through same-day shipment of customer orders, ensuring accuracy and proper packaging using internal or freight forwarders.
Lead the service desk team in organizing and prioritizing customer jobs.
Monitor warehouse Key Performance Indicators (KPIs) and ensure all metrics are met or exceeded.
Oversee the site's compliance with Health & Safety Regulations and ensure all team members are properly trained and certified for equipment use.
Coordinate and direct quarterly physical stock takes, ensuring accurate data input and record keeping.
Investigate supplier performance issues, working with the Procurement team to implement corrective actions.
Functional knowledge of Warehouse Management Systems (WMS) and Microsoft Operating Systems.
Experience in change management and digital transformation is essential.
Understanding of Process Improvement methodologies such as Six Sigma is a benefit.
Ability to identify challenges and develop practical solutions to meet business goals.
Apply in Confidence
To apply for the position of Depot Manager / Branch Manager / Warehouse Manager role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832.
JOB REF 4182RC - Branch Manager ....Read more...
Type: Permanent Location: Essex, England
Start: 17/11/2024
Salary / Rate: £40000 - £50000 per annum + + pension + life assurance + benefits
Posted: 2024-10-17 12:51:01
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I am looking for an IT Service Desk Analyst for a leading multi-channel retailer based in the heart of the Thames Valley.
As part of the IT Service Desk team, you will play a key role in delivering high-quality support services across their office, store, and warehouse teams.Key Responsibilities:
Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.Monitor and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs), both internally and through external partners.Work collaboratively to drive continuous improvement in IT service delivery and efficiency.Assist IT staff and end-users to identify and resolve system and technical issues in a prompt and professional manner.Support the implementation and maintenance of ITIL principles across the service desk team.Handle out-of-hours escalations and provide on-call support when necessary.Be involved in IT-related projects, including travelling to stores or third-party sites for EPOS IT deployments.
Key Requirements:
Proven experience in a technical support or service desk role, ideally in a retail environment.Strong knowledge of retail IT systems and business processes.Excellent customer service skills, with the ability to communicate technical issues to non-technical stakeholders.Familiarity with ITIL frameworks and a commitment to embedding these principles.Flexibility to work in a shift-based environment, especially during peak trading periods.Willingness to travel as required to different company sites or partner locations.
Salary - £29K - £31KThis is a fantastic opportunity for an IT professional with a solid technical background and a passion for service excellence to join a thriving retailer.
If you have a desire to grow in a fast-paced, customer-focused environment get in touch with sarah@cpi-selection.co.uk ....Read more...
Type: Permanent Location: Amersham, Buckinghamshire, England
Salary / Rate: £29k - 31k per year
Posted: 2024-10-16 12:40:32
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Responsibilities:
Provide appropriate technical support, help and advice to staff and students.
Escalating IT Issues initially to the Senior IT Services Technician in a timely manner
Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner
Diagnosing and resolving 1st line issues
Provide AV support including filming, video editing & equipment setups
Setting up new PCs, Laptops, iPads and installing software
Maintain the digital signage across the college as required
Manage day-to-day email tasks such as creating alias', mailboxes and distribution groups.
Managing user accounts and permissions on network resources
Maintaining printers and consumables, logging any issues, and orders where required.
Ensure IT equipment and resources are available to staff and students when required.
Regularly check the IT Suites
Log repairs and warranty claims
Maintaining an up-to-date Asset Register for all computer hardware and software
Performing basic administrative support duties, as required, to meet specific operational objectives
Providing assistance to the Head of IT Services when required
Providing support and knowledge transfer to the other members of the IT Services Team if applicable.
Ensuring that a high level of customer service and support is provided to all stake holders
Skills Required
Proficient in Windows Operating Systems & Microsoft Office including Office 365
Hardware maintenance
Configuration and installation of software packages ....Read more...
Type: Permanent Location: St. Albans, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £15000 per annum
Posted: 2024-10-16 11:22:17
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1st Line Support Technician
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Location: Orpington
Salary: £25,000 - £30,000 per annum
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Are you an IT Professional looking for an exciting new role?
About the company
Our Client is a growing MSP with well known clients in various sectors such as the health and finance.
Position Overview
As a member of the Service Delivery Team, you will serve as the primary point of contact for customers seeking technical support with their daily operations.
Responsibilities
, Receive and handle email, telephone, and walk-up requests for service, from internal and external customers, following agreed procedures.
, Providing guidance to clients/customers and resolving complex fault tickets within SLA.
, Conducting desktop and network troubleshooting/fault finding.
, Acting as a WiFi administrator and handling WiFi troubleshooting.
, Understanding and gathering customer requirements over telephone/Teams meetings.
, Liaising with vendors to resolve queries.
Candidate Requirements
Essential Skills and personal qualities
, At least 1 years of experience in a similar role.
, Enthusiastic about IT with excellent written, verbal, and interpersonal skills.
, Proficient technical knowledge: Win10, Win11, Google Workspace, Cloud WiFi platforms, Mac OS, networking, Windows Servers, Office 365/SharePoint.
, Strong communicator, people-oriented, and eager to help solve client problems.
, Able to multitask, manage tight timelines, and deliverables.
, Prioritise tasks and work in an organised manner.
, Work effectively under pressure with a dynamic workload.
, Detail-oriented and able to think creatively, challenging the status quo when necessary.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: Orpington, England
Start: ASAP
Salary / Rate: £25000 - £30000 per annum
Posted: 2024-10-16 11:22:07
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Are you interested in managing a team and ready to step up in your recruitment career? Do you have experience as a management lead with a track record of successfully managing teams? Are you passionate about shaping the future of architecture and interior design? We're looking for someone who has ideally managed or led recruitment teams, understands both permanent and contract recruitment, and possesses strong business development and sales skills.
If you thrive on connecting exceptional talent with remarkable opportunities and want access to one of the best commission structures in the industry, then this could be the perfect role for you!
Working at STR
STR have been providing specialist permanent and contract recruitment services since 2000 and is comprised of 6 niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime, Engineering & Manufacturing and Built Environment.
What are we looking for?
Proven experience in recruitment, preferably in architecture or interior design
Experience in leading or managing teams
A track record of supporting and developing graduate consultants
A proactive leader who can support team members in developing and implementing their Personal Development Plans
Someone who can lead the team towards achieving the company's vision for exceptional standards
A professional dedicated to aligning all activities with the achievement of key targeted objectives
Strong business acumen and commercial outlook
Take initiative and take pride in your own desk
Proven financial performance in either contract or permanent recruitment
A self-starter who is target and goal oriented
Clear vision of what you want from your career and takes pride in excelling
Positive approach to everything you do
Able to demonstrate their desire for success, confidence, and self-belief
Hard working, punctual, and able to work to tight deadlines
Flexible, adaptable, and able to think outside of the box
What are we offering you?
Competitive, market leading basic salary
Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions
30% commission scheme
Opportunity for Leadership Training & Development
Flexible and hybrid working available
Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables)
Breakfast club
Employee of the Month & Quarter
Quarterly Directors Lunches at 5
* restaurants
Top 10 Billers have the chance to go on all paid holiday to Las Vegas, Ibiza, Miami, New York or Dubai every year!
Annual Conference, Summer & Christmas parties celebrating with the whole company
Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service!
23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days)
You can purchase up to 5 days extra holiday
Health care cash plan and optional private health care from Day 1!
Company Pension scheme
Enhanced Maternity/paternity leave
Birthday off
Drinks fridge
Free onsite parking
Cycle to work scheme
Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
We would love to talk to you about opportunities at STR and more importantly - what we can offer you and your career.
Apply directly today and be the architect of your own career!
TA is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Cosham, Portsmouth, England
Salary / Rate: £35000 - £45000 per annum
Posted: 2024-10-16 11:06:39
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Are you ready to take on a leadership role in the IT recruitment field? Do you have experience managing or leading recruitment teams and a passion for the IT or software industry? If you're a motivated, driven individual with a strong background in recruitment, we have the perfect opportunity for you!
If you have IT or software recruitment experience and are excited about working with clients across the US and EU, this role offers you the chance to control your earning potential and develop your own desk as if it were your own business.
It's more than just filling positions, it's about shaping the future of tech by connecting the right people with the right opportunities.
As IT Team Leader, you'll play a crucial role in our IT recruitment division.
Working at STR
STR have been providing specialist permanent and contract recruitment services since 2000 and is comprised of 6 niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime, Engineering & Manufacturing and Built Environment.
What are we looking for?
As a IT Team Leader, you will be at the forefront of connecting expectational software professionals with exciting career opportunities.
Proven experience in recruitment, working in the software or IT industry
A proactive leader who can support team members in developing and implementing their Personal Development Plans
Someone who can lead the team towards achieving the company's vision for exceptional standards
A professional dedicated to aligning all activities with the achievement of key targeted objectives
Strong business acumen and commercial outlook
Take initiative and take pride in your own desk
Proven financial performance in either contract or permanent recruitment
A self-starter who is target and goal oriented
Clear vision of what you want from your career and takes pride in excelling
Positive approach to everything you do
Able to demonstrate their desire for success, confidence, and self-belief
Hard working, punctual, and able to work to tight deadlines
Flexible, adaptable, and able to think outside of the box
What are we offering you?
Competitive, market leading basic salary
Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions
Up to 30% commission scheme
Opportunity for Leadership Training & Development
Flexible and hybrid working available
Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables)
Breakfast club
Employee of the Month & Quarter
Quarterly Directors Lunches at 5
* restaurants
Annual Conference, Summer & Christmas parties celebrating with the whole company
Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service!
23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days)
You can purchase up to 5 days extra holiday
Health care cash plan and optional private health care from Day 1!
Company Pension scheme
Enhanced Maternity/paternity leave
Birthday off
Drinks fridge
Free onsite parking
Cycle to work scheme
Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
We would love to talk to you about opportunities at STR and more importantly - what we can offer you and your career.
Apply directly today!
TA is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Cosham, Portsmouth, England
Salary / Rate: £35000 - £45000 per annum
Posted: 2024-10-16 11:03:35
