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Job Title: Business Administrator
Reporting to: Customer Support Team Manager
Location: Office based in Durham.
Location is flexible for the right person
Salary: £24-26K
Job Overview:
The Business Administrator will support the administrative functions within the organisation, ensuring smooth operations and providing excellent service to clients and team members.
The role involves managing daily tasks related to meter checks, liaising with energy suppliers, handling enquiries, and maintaining accurate records and spreadsheets.
Key Responsibilities:
Ensure daily meter checks are completed.
Liaise with energy suppliers to gather relevant sales information.
Support objections and go-live processes with administration tasks.
Process Zeus enquiries and information requests within agreed timescales.
Answer general enquiries over the phone and via email.
Liaise with suppliers for any missing information.
Ensure all information sent out is accurate and meets quality audit standards.
Keep trackers and spreadsheets up to date and accurate.
Maintain confidential records and secure financial information.
Generate necessary MI and statistics.
Stay updated with office procedures.
Handle ad hoc requests as required.
Required Skills and Experience:
Experience and confidence in telephone call handling.
Excellent written and verbal communication skills.
Proficient in using Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to work in a fast-paced, deadline-focused environment.
High attention to detail.
Good organizational skills.
Flexible and adaptable approach to work, maintaining calm under pressure.
Ability to work both as part of a team and individually with accountability.
Willingness to learn new tasks and take on responsibilities.
Desirable Skills:
Experience working in the energy sector.
Job Type: Full-time
Pay: £24,000.00-£26,000.00 per year
Benefits:
Additional leave
Company events
Company pension
Free parking
On-site parking
Private medical insurance
Referral programme
Schedule:
Monday to Friday
Experience:
Energy Administrative: 1 year (preferred)
Work Location: In person ....Read more...
Type: Permanent Location: Houghton Le Spring, England
Start: ASAP
Salary / Rate: £24000 - £26000 per annum
Posted: 2024-10-14 23:35:03
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Job title - Property Services Admin AssistantLocation - Oxford, OX3Contract - Temp ongoingHours - Part time 30 hours per weekStart Date - Asap The Role Summary Property Services Admin Assistant is a central role in delivering property related services to our residents.
This role is responsible for providing high quality, responsive maintenance management focus to the department.Your key duties within the role will include:Front-line Service Management:
Manage email, face-to-face, and telephone communications with residents.
Address queries related to tenancy accounts, property repairs, and other property-related enquiries.
Ensure a welcoming and efficient reception area for all residents and visitors.
Administrative Duties:
Maintain and update spreadsheets to track various resident and property management data.
Draft and send letters to residents regarding various issues and updates.
Perform general reception duties including answering calls, greeting visitors, and managing the reception area.
Handle additional ad hoc tasks as required to support the team and enhance service delivery.
Key requirements
Advanced computer skills and experience in using the full range of Microsoft Office / Office 365 applications (especially MS Excel, PowerPoint and Word) and the ability to use these effectively in this role.
A commitment to providing a high-quality service to customers
Demonstrable organisational skills such as multi-tasking, use of initiative, problem solving, working independently and prioritising workloads; and the ability to be resilient in a pressurised environment subject to changing workloads and conflicting priorities.
Ability to work as part of a team.
Excellent interpersonal and networking skills, with the ability to develop effective partnerships with staff from other council departments, other organisations and agencies.
Excellent communication skills, with the ability to convey ideas and present complex information in a clear and simple way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Oxford, England
Salary / Rate: Up to £13.50 per hour
Posted: 2024-10-14 23:35:03
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,The Digital Marketing Apprentice will be passionate about all functions of communications and marketing and will help support the delivery of effective communications and marketing activities across the company's social media accounts.
You will assist with developing digital marketing campaigns, updating client's social media channels, websites and writing engaging content for all platforms including, online, offline and print.
The role will also provide a range of administrative support services which may include telephone support, organising diaries, managing correspondence, postal services and ensuring all internal online platforms are kept up to date.
,Supporting office manager in creating and delivering engaging communications activity and marketing projects across all social media channels.
,Assisting in creating engaging content for our social media accounts, website, and other relevant platforms.
,Supporting with marketing activities such as Search Engine Optimisation.
,Maintain and improve our website, actively monitoring visits to transition into leads.
,Reporting on the effectiveness of all campaigns using relevant monitoring tools and analytics, use insights to improve on future campaigns.
,Dealing with client enquiries in a friendly and professional manner ensuring a high level of customer service is delivered.
Both on the phone and in person.
,Work co-operatively with colleagues to ensure that the team operates consistently and effectively by providing general administrative support
,Undertaking such other duties that may be required from time to time
,Supporting office manager in creating and editing engaging videos/reels etc to be used across our social media platforms
,Confident in building good relationships with colleagues and Clients
Planning and organising
,Timekeeping and punctuality in line with company policy
,With direction and support from the Office Manager completing tasks in a timely manner
,The ability to prioritise own workload in line with company procedures
You will learn about the business as a whole and supply chain.
You will learn in depth knowledge of how businesses utilise all social media channels to promote the business and gain exposure and sales.
,Have a cheerful and optimistic attitude to work.
,Be accountable for your own actions, standard of work and behaviour.
,Adaptable in your approach and behaviour, and respond positively to change.
,Ability to build relationships and rapport with colleagues, clients, and suppliers.
,A commitment to self-development.
,Be adaptable in approach and behaviour, and respond positively to change.
,A good team player who builds positive relationships across the business/clients and suppliers.
,The post holder must have an interest in improving quality.
,Abide by our employment policies and procedures.
....Read more...
Type: Permanent Location: Christchurch, England
Start: Asap
Duration: 18 months
Salary / Rate: Up to £13000 per annum
Posted: 2024-10-14 14:33:43
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Underwriter required for an expanding insurance company based in Gibraltar.
As a member of the underwriting team, you will assess risks received from Insurance Brokers in an objective, profitable and competitive manner, develop and service nominated accounts and customers in accordance with current underwriting guidelines and authority limits.
Candidates will ideally be bilingual English and Spanish.
As the Underwriter you will respond to customer/broker enquiries and advise on all products and services; underwrite quotes, amendments and issue policies and renewals in accordance with current underwriting guidelines and take payment for same, and deliver a high level of customer service and cross sell products where appropriate.
What's on offer to you?
Performance Bonus
International Health Insurance
Pension Scheme (after 6 months employment)
Hybrid Working
Summer Hours
Payment of membership fees for professional institutes (CII)
Generous education incentives and awards for continuous professional and personal growth in the role
What You Will Be Doing
Assist in the review of existing policies and make necessary adjustments (renewals, endorsements).
Prepare all policy documentation.
Perform any other duties as assigned by the Chief Executive - Europe, Senior management or the Core team.
Assist in new business development and projects as required.
Set up new and update existing products schedules in the business.
Develop and service Brokers' requests.
Undertake monthly renewals.
Respond to internal and external client queries in person, by phone, email or fax.
Deliver a high level of customer service to clients and introducers during face-to-face contact, on the telephone and by email.
Liaise with clients, brokers, claims team and/or underwriting regarding clients' claims or clients' insurance needs.
Liaise with, assist Finance Department with direct, and broker queries.
Collect premium payments for all Clients.
Chase clients and brokers for renewals and make appropriate notes on the underwriting system.
Assist with credit control as required.
What You Will Need to Succeed in This Role
Expertise in this field is an advantage but not essential.
Fluent in English and Spanish.
Working knowledge of insurance products policies, procedures, clients and markets is an advantage.
Willingness to progress toward relevant professional designations (e.g.
Cert CII).
Able to collaborate and meet goals.
Organisational and time management skills.
Customer focused.
Competency in digital processes.
Keywords: Underwriter | Gibraltar | Insurance |Fluent English and Spanish |Brokers |Cert Cii ....Read more...
Type: Permanent Location: Gibraltar
Start: ASAP
Duration: Permanent
Salary / Rate: Competitive salary plus benefits
Posted: 2024-10-14 14:21:18
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General PractitionerOpportunity for a Locum or Permanent General Practitioner to work within GP Practice , Based in Glasgow The role is based within the GP Practice with the role predominantly using your clinical expertise and professional knowledge to assess and manage patients in face to face settings, working as part of a multi-disciplinary team to deliver a high quality and patient centered service when normal primary care is closed.
As part of this role you will aim to provide timely high quality clinical care and assessments during base visits and support telephone triage in between patients requiring face to face care.
You will also deliver personalised, evidence informed medical care to all patients in contact with OoHs and provide advice, treatment and onward referral as appropriate.
You will adhere to local prescribing guidelines and keep good quality up to date medical records including ensuring appropriate documentation and coding is used to provide consistent audit and monitoring of the service.
As part of the service you will provide clinical advice and support to non-medical team members as requested and work in close partnership and liaison with primary care, acute and specialist services, Urgent Community Response (UCR), Hospital at Home, Single Point of Access (SPA), Community Services, social services, mental health services and voluntary services both clinically and in relation to service development.Hourly Rate for this role is negotiable based upon experience If you would like further information, Please contact me on the below.The Benefits of working with Service Care Solutions:
DBS disclosures provided via fast track online services free of charge!
£250 training allowance!
£250 Joining Bonus!
Specialist Primary Care consultants offering single point of contact
Frequent notifications of upcoming opportunities via text and email
Ltd and PAYE payment options available
Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.
If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk ....Read more...
Type: Contract Location: Glasgow, Scotland
Start: ASAP
Salary / Rate: £75 - £80 per hour
Posted: 2024-10-14 08:27:40
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Employment Law ConsultantSalary: £44,000 per annumRemoteWorking hours: 9 am - 5.30 pmLocation: fully remote or hybrid split of home and office (Wilmslow)
Are you looking for your next move in HR and looking for a role that encompasses your passion for both HR and employment law? Are you bored of the same old HR roles and are keen to unleash your creativity, solving problems in a fast-paced and demanding but highly rewarding and supportive environment? If so, then read on…
We are Citation - One of the UK's biggest providers of HR, Employment Law, Health and Safety and other compliance services.
We are far from your average service provider as our colleagues bring their great personalities to work, not just their skills!
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should come and grow with.
So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The roleThis is a blended consultancy role, providing HR advice as well as hands-on support to our clients and would be perfect for someone who loves to do both!
We believe in a good work-life balance.
There is no taking work home, no mobile phone ringing out of hours, no time recording, and you will see a case through from start to finish, building up relationships with your clients.Our client base covers a wide range of UK industries and businesses, so no two days are the same.
The role consists of:, You will work with our client to provide end-to-end telephone support for all their employee relation needs meaning you will be a contact for help with a wide range of HR and employment law subjects, including disciplinary and grievance, TUPE and redundancy., You will provide ad hoc support in the form of proactive and reactive services, which includes HR training, chairing meetings such as disciplinary and grievance hearings or potentially exit negotiations on behalf of your client.
AD HOC, Essentially, giving the clients the support, they need to keep their business compliant in the everchanging world of HR and employment law!
The person:, Experience in providing advice on complex and varied HR and employment law issues, Experience in independently and impartially conducting meetings with employees, Be passionate about helping and supporting clients to achieve the needs of their business, Tact, diplomacy, an eye for detail and excellent oral and written communication skills are essential, Be self-motivated and able to work with autonomy, Actively committed to self-development
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
HR / Employment Law Consultant / HR Business Partner / Employee Relations Advisor / Senior HR Advisor ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £44000.00 per annum
Posted: 2024-10-11 16:05:16
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We are currently looking for a Customer Service Administrator to join an established manufacturing company based near Redditch who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to support a developing team who strive to provide an exceptional customer experience!
Key responsibilities for the Customer Service Administrator :
Represent the company principles and values through each interaction, ensuring it is friendly, professional and efficient.
Take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
Answering queries, complaint resolution and following protocols to ensure transactions are processed as per company policy.
Processing orders, ensuring appropriate costs are applied, and documents packs are created.
Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs.
Experience of the Customer Service Administrator :
You will have experience working in a fast-paced Customer Service Administrator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
Experience working with SAP is essential.
Demonstrates good understanding of exports, documentation, transport options and overall order book management.
Has fantastic attention to detail, able to follow procedures as per company policy when processing orders.
With the support of the existing team, the company gives the Customer Service Administrator the possible opportunity to develop from a temporary role, into a permanent role if you excel within the position!
If you have the skills and experience for the role of Customer Service Administrator , please clink on the link below to apply directly! ....Read more...
Type: Contract Location: Redditch, England
Start: ASAP
Salary / Rate: Up to £0.00 per hour
Posted: 2024-10-11 15:13:38
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Job title - Business Services Officer Location - London, N1 (Office based 5 days) Contract - Temporary Hours - Mon-Fri /rota - 8am-4pm, 9am-5pm and 10am-6pm weekly rota Start Date - AsapThe Role Summary We are seeking a proactive and customer-focused Business Services Officer to join our clients central services team.
The successful candidate will be responsible for providing high-quality facilities management across our office portfolio, delivering exceptional customer service to both staff and visitors.
Your key duties within the role will include:
Meet and greet visitors, handle written, face-to-face, and telephone inquiries.
Perform day-to-day maintenance tasks and oversee contractor work.
Deliver post room services, including scanning and distributing incoming post.
Provide first-line support for Audio Visual (AV) systems and workstation issues.
Support a dispersed workforce by issuing equipment such as PPE and managing remote working setups.
Assist in managing office moves, contractor liaison, and health & safety inspections.
Support the Business Services Manager in budget monitoring and invoice processing.
Organise and support conference facilities, including room setup, AV, and catering needs.
Key requirements
Experience in a fast-paced, customer service-oriented environment.
Prior experience in facilities management or a related field.
Excellent communication skills with the ability to interact effectively with diverse clientele.
Strong organisational skills, the ability to work independently, and IT proficiency, especially in MS Office.
Experience managing small-scale projects is a plus.
The pay range for the role is £24.29 per hour LTD company rate.
The PAYE equivalent is £18.48 per hourIf you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £18.84 per hour
Posted: 2024-10-11 14:09:10
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HR Administrator
Hybrid Working - 12 month Contract - £16.00 per hour
We are seeking an enthusiastic, well organised learning and development administrator to join our team in our multi-national defence systems business.
This person will be responsible for the day to day running of our training rooms and for supporting the L&D advisors to provide learning and development solutions to the business.
Responsibilities
You will be working closely with the rest of the L&D team to ensure that the learning solutions we offer to employees are delivered in a timely, efficient and cost effective manner.
You will be:
Managing the smooth running of the training facilities at all three MBDA sites, meeting trainers, ensuring equipment is available and working, and liaising with security about access (will require site presence at least 3 days per week)
Working with external agencies, such as company venue booking agency, training providers and our managed service provider to ensure a wide range of training courses are arranged effectively from start to finish
Performing a range of activities within our training management system, including updating records, deleting duplicate requests, checking and correcting data within the system and preparation of reports for business areas or L&D team
Responding to a wide range of L&D-related enquires/problems/situations, including investigating records/files/databases to resolve standard queries, or referring more difficult enquiries to roles at higher levels, ensuring quick resolution wherever possible
Working with other departments in the business to secure the support required for the running of training courses e.g.
facilities for training environment, IM for equipment, security for access control, procurement for contracting payments etc.
Take responsibility for administration for a designated set of training courses, including mastering Performance Management, Technical Foundation Programme & Lean Six Sigma (amongst others)
Provide administration support for the experienced apprenticeships schemes run across the company, including management of our internal records & issuing documentation and communication to learners
Manage the security refresher training process, ensuring all training is carried out within required timescales and records are maintained.
Supporting the delivery of any adhoc Learning events across all MBDA UK sites
Skillset/experience required:
Great written and verbal communication skills - able to draft sensitive and appropriate responses to customer queries via email/instant messenger and excellent telephone manner
A strong customer service ethic - willing to make the extra effort to help others at all times
A proactive approach to getting things done
Ability to solve problems
The ability to develop good working relationships with internal and external trainers, suppliers and delegates, and to be a great ambassador for the L&D team and HR function
The ability to work under pressure in a busy environment
Great organisational and planning skills, with the ability to think ahead , identify potential problems and find solutions
Excellent IT skills, including MS Office suite (Excel, Word, Powerpoint) and the ability to quickly learn new tools and systems
Previous experience of organising training events or working in a learning administrator role preferred
SC Clearance will be required
Apply Today or Call Kirsty to discuss ....Read more...
Type: Contract Location: Stevenage, England
Start: November
Duration: 12 months
Salary / Rate: £0.00 - £16.00 per hour
Posted: 2024-10-11 13:13:11
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Property Manager, Bristol
Resolve Recruitment Services are working with a busy independent estate agent with an enviable reputation in the Bristol market.
Due to continued growth, our client now seeks an enthusiastic Property Manager for their busy Bishopston office to provide excellent customer service to a portfolio of lettings properties across Bristol.
The role:
Organise all necessary maintenance and repairs for a property portfolio
Monitor rental payments
Liaise with landlords and tenants to organise tenancy renewals and adherence to all contractual obligations
Handling all maintenance issues with tenants and landlords, resolve via approved contractors
Liaising with contractors ensuring works are satisfactorily completed, invoicing
Resolving all rent payment issues
Confirming lease extensions, manage negotiations and agreements
Carry out property visits and inspections
The person:
At least on year of Property Management experience is essential
Student and HMO Property Managemnet experience is highly desirable
ARLA qualified or open to gaining qualification
Full driving license
Thrive on keeping busy and enjoy working under pressure
Excellent telephone manner and customer service skills
Great negotiation skills
Meticulous attention to detail
An outgoing personality with a passion for customer service
Demonstrate first class administrative skills
Excellent time management skills including the ability to prioritise
Customer facing experience
An analytical person who can communicate well with Landlords and Tenants
Excellent written and verbal communication skills at all levels
Ability to work on own initiative but all works well as part of a busy team
The package:
A good starting basic of up to £30,000 depending on experience
Hybrid working following successful completion of probation
Bonus scheme
Commission pay
22 days annual leave (starting entitlement) plus bank holidays
1 extra day holiday per year up to 30 days
All required training and development & qualification opportunities
Casual dress code
Use of pool car
Fantastic company culture
Local independent business of 40 years providing job security and career development
B24/7 'Better Business' - employee local discount scheme
Excellent induction, training, and ongoing support
A thriving independent business offering long-term stability and progression
For more information on this exciting and rewarding Property Manager career please APPLY BELOW.
Key: Property Manager, Lettings Manager, Property Lettings Manager, Bristol ....Read more...
Type: Permanent Location: Bristol, England
Salary / Rate: £25000 - £30000 per annum + performance bonus + excellent benefits
Posted: 2024-10-11 12:23:39
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Dental Practice Manager Jobs in Ringwood, Hampshire.
INDEPENDENT, well-established practice, competitive salary, fantastic local reputation, friendly and welcoming team.
ZEST Dental Recruitment is working in partnership with an established independent practice in Ringwood seeking to recruit a Dental Practice Manager.
Independent Dental Practice
Full-time Dental Practice Manager
Ringwood, Hampshire
£35,000 - £38,000 dependent on experience
8:30-17:00
State-of-the-art surgeries and equipment
Support available experienced colleagues
Fantastic local reputation
Established dental practice
Great transport links and street parking available
Fully computerised practice
Permanent position
Reference: CL4674
Independent practice that is well-established and has a fantastic local reputation in Redhill (10 miles north of Bournemouth), providing a full range of NHS and private dental services.
As well as general dentistry, the clinicians in situ are also able to offer specialist treatments.
The role would suit an experienced Practice Manager or potentially a Lead Dental Nurse looking for progression.
As a Practice Manager, you'll be benefiting from an experienced practice team, a welcoming work environment and a well-maintained patient list.
The successful candidate will be responsible for managing all operational activities, team and patient journeys, performance and clinical compliance as well as helping drive the business forward.
For further information regarding this dentist position, confidential enquiries can be made by submitting your CV to ZEST Dental.
All applications and enquiries will be treated in the strictest of confidence.
Contact: Caitlyn LindleyEmail: Telephone: 0114 287 0351 ....Read more...
Type: Permanent Location: Ringwood, England
Salary / Rate: £30000 - £40000 per annum
Posted: 2024-10-10 16:56:30
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Field Sales Executive, Southampton
Resolve Recruitment are working with a multinational leading service provider for modern textile management.
Due to continued growth, they now seek an experienced Field Sales Executive to join their growing sales team in order to generate new business and develop existing business through a mixture of pre-booked and self-generated appointments throughout Southampton.
The role;
Attend a mixture of pre-booked and self-generated client visits within defined territory.
New business acquisition throughout your territory.
Development of existing business throughout existing client base.
Achieving set revenue targets and key KPIs.
Associated admin duties via CRM systems.
Reporting to the Commercial Director according to the current directives.
Gather information about Market changes and competition.
Active participation to Meetings, Trainings, and following training plans.
The person;
Essential: 1-2 years minimum experience in a client facing sales position - candidates with a background in car sales are particularly desirable
Full clean UK driving license is essential
You will have a strong, demonstrable track record of meeting sales targets
Self-starter who is driven by new challenges
Target and commission driven
Fully IT literate
Well presented, professional and articulate.
This is a client facing role and you will serve as a representative of the company brand.
You will have a confident, well-spoken telephone manner and will always present yourself immaculately when meeting clients
Ability to travel to patch with ease.
You will be selling to businesses within a geographic territory, and it is vital that you can travel to the region.
Ideally you will live within the territory.
The rewards;
£22,500 per annum starting salary
High fully uncapped commission structure (£35k OTE year one)
Guaranteed bonus for first three months (£800 per month)
Fully expensed company car and fuel card
Laptop and mobile phone
Other great benefits
Excellent induction and ongoing support
Excellent career development and progression opportunities
For more information on this exciting and rewarding Field Sales Executive career, please APPLY BELOW
Key:
Field Sales Executive, Business Development Manager, Field Sales Consultant, Area Sales Representative, Southampton ....Read more...
Type: Permanent Location: Southampton, England
Salary / Rate: Up to £22500 per annum + High Uncapped OTE + Company Car + Benefits
Posted: 2024-10-10 16:13:00
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Palliative Care Social Worker Location: Kent Position Type: Permanent, Full-Time Salary: £43,117Do you want to be part of a committed and supportive multi-disciplinary team, delivering empowering and compassionate care for individuals with life-limiting illnesses? If so, this position is for you!Your New Role:We are looking for a Palliative Care Social Worker to join our Hospice Outreach Service and become an integral part of our multi-disciplinary team.
Our service aims to ensure that we have the right people, providing the right care, in the right place, and at the right time.
You will work within our community outreach model, supporting patients and families with comprehensive palliative care services.What Does the Role Involve?As part of the Hospice Outreach Team, you will be the first point of contact for new community referrals and all telephone inquiries.
You will provide frontline palliative advice and support to patients and families in their own homes, including care homes and nursing facilities.
Your key responsibilities include:
Providing telephone support and guidance to patients and families.
Conducting clinic and home-based assessments.
Developing personalised care plans to support quality of life and patient-centered goals
Collaborating with other community teams and specialists to optimise patient experience.
Supporting individuals with a variety of life-limiting conditions such as heart failure, respiratory disease, frailty, neurological conditions, and oncology-related diagnoses.
What You Need to Succeed:
Qualified Social Worker with proven experience in palliative care.
Ability to work as an independent practitioner while collaborating with a multidisciplinary outreach team.
Advanced communication skills and the ability to convey sensitive information effectively.
Strong organisational and assessment skills.
Flexibility and resilience to manage a varied and dynamic caseload.
Full driving licence and access to a vehicle.
Why Join Our Team?We offer a supportive working environment with flexible working options to help achieve your ideal work-life balance.
Additional benefits include:
The option to transfer your NHS pension.
Generous annual leave entitlement, with the opportunity to buy and sell additional days
Free parking at our Pembury site.
Ongoing professional development and training opportunities.
A collaborative team culture that prioritises patient care and staff well-being.
If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk ....Read more...
Type: Permanent Location: Kent, England
Start: ASAP
Salary / Rate: Up to £43117.00 per annum
Posted: 2024-10-10 08:42:58
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£35,000 + Commission + Benefits
A high-energy, numbers driven Business Development Executive with a passion for nurturing commercial relationships and driving consistent bottom-line growth, is required to identify new B2B trade sales opportunities from within an existing customer base and through new business development, for an ambitious, growing company with a fantastic industry renowned reputation.
Our client is committed to providing their trade clients with a one-stop shop for the flooring needs of their customers.
With one of the biggest stock holdings of underlay and flooring accessories in the UK, they are able to meet all of their customers flooring and underlay requirements, every time.The successful Business Developmen Executive, who will have strong telephone-based sales experience, will act as the main point of contact for new and existing customers of our client's market leading underlay & accessories products for a defined region.
Based at our client's headquarters in Liverpool, the role will focus on nurturing and developing long-term customer relationships, promoting, cross and upselling and growing accounts.
The ideal candidate will enjoy new business development, following up on inbound and web enquiries or leads passed to you by the Regional BDM and other internal colleagues, ensuring a first-class service to customers at every touch point.
Key Responsibilities:
Proactively identify, pursue, and maintain a constant pipeline of potential clients
Drive outbound B2B sales activity, efficiently maximising all sales opportunities
Handle existing accounts, ensuring customer satisfaction, and identifying opportunities for upselling and cross-selling.
Develop and implement effective sales strategies to drive sales growth i
Managing customer accounts and increasing spend through cross selling and upselling
Following up quotes/CRM tasks and arranging appointments
Spending a minimum 6 hours per day making outbound calls to existing customers and prospects as well as identifying new ones (Aim for over 80 dial outs per day)
Capitalising on any campaigns and promotions with customers
Swiftly recording, dealing with and following up incoming requests for pricing
Managing customer relations and updating the CRM System with each and every customer engagement.
Build a pipeline of enquiries on CRM and move them forward to completion.
Take incoming calls if there is an overflow of calls from the customer service team and handle any customer service requests including the processing of orders, using the opportunity to cross & upsell.
Liaise with transport and stock control over any customer enquiries.
Skills & Experience
Ideally, some experience in a B2B/Trade Sales account management and new business development role, generated primarily through outbound telephone-based activity.
Some knowledge of the wider flooring industry would be beneficial but is not essential.
Excellent communication, attention to detail, and customer service skills.
Proficient in Microsoft Office Suite and CRM software.
Strong business acumen with the ability to identify new business opportunities.
Exceptional organisational and multitasking skills.
Sales negotiation & influencing skills
Strong analytical and numerical skills
Excellent communication skills (listening & questioning)
Desire and focus to win/succeed with goals and targets
Humble, hungry, smart and well presented - Takes personal pride in operating effectively and efficiently in all areas of responsibility
Over-achiever with the desire to take on further responsibility within the business
Conscientious about promoting and following good working practises
This is an ideal opportunity for a tenacious, self-starter who takes pride in seeing their portfolio grow, to take on a consultative, technical sales role with this highly regarded and growing company.
An attractive base salary + bonus scheme is available alongside other benefits.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £35000.00 per annum + Commission + Benefits
Posted: 2024-10-09 15:33:18
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£35,000 + Commission + BenefitsA high-energy, numbers driven Inside Sales Executive with a passion for nurturing commercial relationships and driving consistent bottom-line growth, is required to identify new B2B trade sales opportunities from within an existing customer base and through new business development, for an ambitious, growing company with a fantastic industry renowned reputation.
Our client is committed to providing their trade clients with a one-stop shop for the flooring needs of their customers.
With one of the biggest stock holdings of underlay and flooring accessories in the UK, they are able to meet all of their customers flooring and underlay requirements, every time.The successful Inside Sales Executive, who will have strong telephone-based sales experience, will act as the main point of contact for new and existing customers of our client's market leading underlay & accessories products for a defined region.
Based at our client's headquarters in Liverpool, the role will focus on nurturing and developing long-term customer relationships, promoting, cross and upselling and growing accounts.
The ideal candidate will enjoy new business development, following up on inbound and web enquiries or leads passed to you by the Regional BDM and other internal colleagues, ensuring a first-class service to customers at every touch point.
Key Responsibilities:
Proactively identify, pursue, and maintain a constant pipeline of potential clients
Drive outbound B2B sales activity, efficiently maximising all sales opportunities
Handle existing accounts, ensuring customer satisfaction, and identifying opportunities for upselling and cross-selling.
Develop and implement effective sales strategies to drive sales growth i
Managing customer accounts and increasing spend through cross selling and upselling
Following up quotes/CRM tasks and arranging appointments
Spending a minimum 6 hours per day making outbound calls to existing customers and prospects as well as identifying new ones (Aim for over 80 dial outs per day)
Capitalising on any campaigns and promotions with customers
Swiftly recording, dealing with and following up incoming requests for pricing
Managing customer relations and updating the CRM System with each and every customer engagement.
Build a pipeline of enquiries on CRM and move them forward to completion.
Take incoming calls if there is an overflow of calls from the customer service team and handle any customer service requests including the processing of orders, using the opportunity to cross & upsell.
Liaise with transport and stock control over any customer enquiries.
Skills & Experience
Proven experience in a B2B/Trade Sales account management and new business development role, generated primarily through outbound telephone-based activity.
Some knowledge of the wider flooring industry would be beneficial but is not essential.
Excellent communication, attention to detail, and customer service skills.
Proficient in Microsoft Office Suite and CRM software.
Strong business acumen with the ability to identify new business opportunities.
Exceptional organisational and multitasking skills.
Sales negotiation & influencing skills
Strong analytical and numerical skills
Excellent communication skills (listening & questioning)
Desire and focus to win/succeed with goals and targets
Humble, hungry, smart and well presented - Takes personal pride in operating effectively and efficiently in all areas of responsibility
Over-achiever with the desire to take on further responsibility within the business
Conscientious about promoting and following good working practises
This is an ideal opportunity for a tenacious, self-starter who takes pride in seeing their portfolio grow, to take on a consultative, technical sales role with this highly regarded and growing company.
An attractive base salary + bonus scheme is available alongside other benefits.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £35000.00 per annum + Commission + Benefits
Posted: 2024-10-09 15:30:06
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Customer Service Agent - Uxbridge - Full Time; 40 Hours per week - £24,000 per annum
- Hours Mon- Fri 8.30 to 17.30
Do you want to work in a role where every day is different?
Do you want to learn new skills and be part of a large diverse team?
Do you have great communication and admin skills?
We are looking for a Customer Service Agent to provide a high standard of service to our On-Street/ Hillingdon environmental contracts.
You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment
Is this a role that is of interest to you? if so, then please read further,
What will you do?:
- Carry out all tasks according to the given contract processing procedure and guidelines (in line with relevant Government Legislation)
- Undertake administrative tasks in relation to the given contract(s) to help ensure that all KPIs and SLAs are met.
- Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
- Ensure that your workload is prioritised.
- Handle telephone calls professionally and in line with the laid down expected Service Level
- To represent the company and ensure company standards and quality are always maintained
What will you bring?:
- The knack to show attention to detail and be precise.
- The demonstration of precise time management skills.
- Be an excellent communicator with customer service skills and technical skills.
- Show a high level of competence with Microsoft Office Programs.
- Be able to prioritise and demonstrate strong organisational skills.
- Be discreet and handle confidential material.
What is on offer to you? :
40 hours per week
£24,000 per annum
Hours Mon- Fri 8.30 to 17.30
Training and Development
Employee Discount Scheme
Pension Scheme
If this sounds like the role for you, please apply now and a member of the recruitment team will be in touch.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Uxbridge,England
Start: 09/10/2024
Salary / Rate: Salary £24,000 per annum
Posted: 2024-10-09 14:12:03
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Service Care Solutions are looking for a Communications Operator to work within the North Wales Police on a 10-month contract.Location: St AsaphJob role/responsibilities: To provide a professional, effective, and efficient customer service within North Wales Police with the aim of ‘getting it right first time.
To receive and resolve public enquiries in accordance with force policy.
To give advice and take appropriate action, being accountable for getting it right first time and managing callers' expectations regarding the service that can be provided.
To interrogate and analyse a broad range of information systems in order to assess risk and gather relevant supporting data to provide the best and safest resolution to the caller's enquiry/request.
To record relevant information clearly and accurately into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.
To liaise with external agencies as appropriate.
To be responsible when appropriate for the closure of incidents.
To distribute messages as appropriate via the force system such as e-mail, telephone fax and intranet.
To direct the nearest "police unit" to an incident/emergency once the location has been identified, by way of ‘intelligent deployment' by considering and deciding upon the most appropriate resources to commit to it, based on their role, skills, and equipment.
To be fully accountable for all deployment decisions, which will include the forward planning and management of resource options, thereby maximising the most efficient use of available resources to respond to Priority 0 and Priority 1 events.
To inform and direct other relevant emergency services to incidents e.g.
fire, ambulance, RAF Mountain Rescue etc.
Knowledge/Experience required:
Ability to type/word process 25 - 30wpm.
Good communication skills together with the ability to work well in a team environment or on their own initiative.
The use of information technology to an intermediate level together with windows systems and/or relevant experience.
Ability to evidence problem solving skills.
Ability to remain calm in stressful situations.
Good geographical knowledge of North Wales.
Qualifications:
NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
Welsh Speaking (Level 4/5).
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.Ashcroft@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250. ....Read more...
Type: Contract Location: St Asaph, Wales
Salary / Rate: Up to £17.33 per hour
Posted: 2024-10-08 14:29:24
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Trainee Palliative Care Nurse - Community Position: Trainee Palliative Care Nurse - Community Location: Croydon Hours: Full time - 37.5 hours per week (Monday-Friday) with 1 Saturday or Sunday per month Shift Pattern: Hours between 0900-1700 Salary: up to £48,000 per annumMediTalent have an exciting opportunity for experienced registered nurses to join our client in their hospice based in Croydon.
Are you an experienced community/district nurse who is looking to specialise and gain experience within palliative care? Or you might be an experienced palliative care nurse looking for a change?Key Responsibilities:
Managing Referrals & Signposting: Handle incoming referrals from patients, families, and healthcare organisations.
Ensure individuals and external organisations can access end-of-life care services.
Triage & Support: Provide advice and support through telephone consultations with patients, families, and healthcare professionals.
Offer timely responses to ensure patient needs are addressed promptly.
Patient Consultations: Assess patient needs through telephone or video consultations and develop personalised care plans.
Visit patients at their homes or in outpatient clinics to deliver tailored care and interventions.
Requirements:
NMC Registered Nurse: Must be a Registered Nurse with the Nursing and Midwifery Council (NMC) and have no restrictions on your registration.
Full driving license:Candidates must be able to drive, you don't need access to your own car
Relevant Experience: Community or District nursing experience required
Preferred Qualification: Experience within palliative care, end-of-life-care or worked in a hospice environment
Compassionate and Caring: Must be a compassionate, caring individual who can provide emotional support to patients and their families during difficult times.
Are you a passionate Palliative Care Nurse looking to further your career and make a real difference in people's lives? If so, we would love to hear from you! Benefits on offer: · Generous annual leave entitlement · Private healthcare cover · Ongoing training · Company discount platform · On site parking · And much more!To apply please send your CV or call/text Helen on 07553 334391 ....Read more...
Type: Permanent Location: Croydon, England
Salary / Rate: Up to £48000 per annum
Posted: 2024-10-08 14:08:36
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Specialist Palliative Care Nurse - Community / Hospice Position: Specialist Palliative Care Nurse - Community / Hospice Location: Croydon Hours: Full time - 37.5 hours per week (Monday to Sunday) Shift Pattern: Hours between 07:30-19:00 Salary: up to £58,000 per annumMeditalent is recruiting for a compassionate and skilled Palliative / End-of-Life Care Nurse to join our client within a hospice team in Croydon.
The nurse will be responsible for providing crucial care to patients in their final stages of life, offering support to both patients and their families.
This will include home visits and remote consultations via phone and video, ensuring a high level of care and comfort during emotionally challenging times.The ideal candidate will have strong interpersonal skills, an empathetic approach, and a solid background in palliative care to provide the necessary physical, emotional, and psychological support.
This role also involves coordinating with healthcare professionals and ensuring that the patient's wishes and comfort are prioritized.Key Responsibilities:
Managing Referrals:
Handle incoming referrals from patients, families, and healthcare organisations.
Ensure individuals and external organisations can access end-of-life care services.
Support:
Provide advice and support through telephone consultations with patients, families, and healthcare professionals.
Offer timely responses to ensure patient needs are addressed promptly.
Patient Consultations:
Assess patient needs through telephone or video consultations and develop personalised care plans.
Visit patients at their homes or in outpatient clinics to deliver tailored care and interventions.
Requirements:
NMC Registered Nurse:
Must be a Registered Nurse with the Nursing and Midwifery Council (NMC) and have no restrictions on your registration.
Relevant Experience:
Should have experience working in palliative care, oncology, hospice, or end-of-life care settings.
Preferred Qualification:
Ideally, hold a qualification within palliative care.
Compassionate and Caring:
Must be a compassionate, caring individual who can provide emotional support to patients and their families during difficult times.
Are you a passionate Palliative Care Nurse looking to further your career and make a real difference in people's lives?If so, we would love to hear from you!Benefits on offer:
Generous annual leave entitlement
Private healthcare cover
Ongoing training
Company discount platform
On site parking
And much more!
Please apply with your CV or for more information please contact Jade on 07585361221. ....Read more...
Type: Permanent Location: Croydon, England
Salary / Rate: Up to £58000 per annum
Posted: 2024-10-08 14:05:24
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An exciting opportunity has arisen for an experienced Residential Conveyancing Secretary to join a reputable legal firm, offering excellent benefits.
As a Residential ConveyancingSecretary, you will report to Head of Department and assist the conveyancing team with various administrative tasks, ensuring smooth progress in property transactions.
You will be responsible for:
* Managing correspondence, emails, and telephone inquiries from clients.
* Drafting legal documents, including contracts and completion statements.
* Organising and maintaining accurate client files and documentation.
* Liaising with clients, estate agents, solicitors, and other parties involved in transactions.
* Delivering exceptional customer service to foster positive client relationships.
* Performing general office duties, including photocopying, scanning, and filing, along with occasional reception cover.
What we are looking for:
* Previously worked as a Legal Secretary, Conveyancing Secretary, ideally in a residential conveyancing environment.
* Skilled in legal case management systems and Microsoft Office applications.
* Strong written and verbal communication skills.
Shift:
* Monday - Friday 9.00am - 5.00pm
Whats on offer:
* Competitive salary
* Pension Scheme
* 25 days plus bank holidays
* Opportunities for professional development and training
* A supportive and collaborative working environment
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Nottingham, England
Start:
Duration:
Salary / Rate: £23500 - £23500 Per Annum
Posted: 2024-10-08 12:24:15
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PAYROLL SPECIALIST
Broughton - 12 month contract - £24.00 per hour Umbrella (Onsite Working)
To work as part of the payroll team within a Centre of Expertise focused on running end to end payroll processes for the main Airbus divisions in the UK, as well as providing specific services in relation to the Executive population and Share Administration.
In addition, you will be expected to deal with customers both on the telephone and via e-mail dealing with queries in a professional and proactive manner whilst maintaining a strong customer service focus.
KEY ACCOUNTABILITIES & ACTIVITIES
Be responsible for the accurate and timely running of all divisional payrolls from start to finish
Be responsible for ensuring that all divisional payroll accounts with HMRC are correct, investigating any misbalances and dealing with remittances for all third parties.
Provide expertise on escalated complex issues and queries for the HR and Payroll processing teams.
Have a full understanding of the impact of Maternity/Paternity/Shared Parental leave/Sick pay on each divisional payroll to ensure compliance with statutory regulations.
Have a full understanding of the P11D & P60 processes for all divisions to ensure that you can be both accountable for these key annual deliverables and deal with client and external body queries.
Deal with HMRC in relation to Tax and National Insurance queries, this will include building a relationship with the relevant CRM.
Executive population responsible for the contractual administration for the executive population using the Workday catch up user role.
To be the focal point for managing and delivering the share scheme administration for all divisions.
Proactively identify process improvements, engage with the relevant key stakeholders and own the full end to end process to ensure implementation.
Stay up to date on relevant legislation and ensure that any forthcoming changes and potential impacts are highlighted to the leadership team.
Where required delivering the details of these changes to the RO team and Airbus as a whole if required.
Play a key and active part in the full change request process by demonstrating:
An understanding of our payroll systems to enable you to support clients with required change request submissions.
Become fully involved in the testing as required.
Ensure that all required elements are fully tested.
Demonstrate that you have reviewed testing evidence to ensure that all changes are both legally and payroll compliant.
Be a key operational player within ad hoc projects by being an active participant in the project group, understanding clients' needs, understanding operational RO impacts and identifying and delivering relevant proposals and/or solutions
KEY QUALITIES
Individuals must be both customer and results orientated with a sound logical approach to achieving tasks and objectives.
Able to work using own initiative to develop effective solutions to problems.
Must also be a team player and proactively assist other team members when needed.
Have a strong ‘personal branding' and demonstrate a ‘can-do' attitude in all areas.
Ability to work under pressure to agreed deadlines.
Be able to work autonomously with minimum supervision, self-motivated.
Excellent interpersonal skills, be well organised and have a flexible approach.
Committed to support continuous improvements.
Organisational and planning skills are an essential part of the role.
Pro activity and ownership of issues.
Utilising escalation routes as appropriate to ensure that customer service is maintained.
EXPERIENCE & KNOWLEDGE
Experience within a payroll environment.
Experience of a computerised payroll system (SAP/ Workday knowledge would be desirable).
Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions.
Proven customer service experience both verbal and written.
QUALIFICATIONS
Recognised payroll qualification (CIPP or equivalent) would be desirable.
A Levels or higher qualification would be advantageous
Apply today or Call Kirsty to discuss in more detail. ....Read more...
Type: Contract Location: Broughton, Wales
Start: Oct/Nov
Duration: 12 months
Salary / Rate: £18.00 - £24.00 per hour
Posted: 2024-10-08 11:16:49
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Customer Services Rep - Call Handler
Location: RainhillSalary: £13,063paJob Type: Permant / Part time 20 hours (shift pattern)We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world.
We currently turn over 2 billion per year in the UK alone! We currently employee around 9,0000 employees across England, Scotland and Wales and have many long-standing relationships with our clients.We're recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Rainhill.The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client.
They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets.
The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment.
Previous helpdesk or facilities experience is not a critical requirement. Essential Qualifications/Skills:Previous administration experienceExcellent telephone mannerExcellent attention to detailProficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systemsPackage Overview£13,063paPart time 20 hours2 week shift patternParking on siteCompany sick payPension schemeCycle to work schemeIf this particular vacancy is of interest to you please call #Fern CV Bay on 0121 389 0023 ....Read more...
Type: Permanent Location: Rainhill, England
Start: ASAP
Salary / Rate: Up to £13063.00 per annum + Free parking
Posted: 2024-10-07 13:26:34
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We are looking to recruit a detail-oriented Clerical Officer to join Liverpool Council's Payments and Billing Team.
You will play a key role in supporting Adult Social Care clients by handling telephone and email enquiries regarding care invoices.
Your role will involve checking data for accuracy, liaising with clients, families, care providers, and their representatives to ensure that all queries are handled efficiently and accurately.
36 hours per week
This role is paying at £14.40 LTD inclusive of holiday pay
Initial 6 month contract with possibility of extension after this
Responsibilities:
Respond to telephone and email enquiries from Adult Social Care clients about their care invoices.
Check information for accuracy before invoices are sent to clients.
Communicate with families, care providers, clients, and their representatives using various communication methods (phone, email, etc.).
Ensure all data and records are accurate, up-to-date, and meet the required standards.
Collaborate with the billing team to ensure smooth operations and timely resolution of any billing queries.
Requirements:
Experience using IT systems, including Microsoft Word and Excel.
Strong interpersonal skills and the ability to communicate effectively with a range of people, including clients, families, and care providers.
Excellent attention to detail and the ability to check data thoroughly.
Ability to work in an office-based environment during the training period, then one day per week minimum after completion, with flexibility to work from home.
Apply Now
If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk
If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.
The benefits of working with SCS:
A specialist dedicated Social Work consultant offering single point of contact.
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
....Read more...
Type: Contract Location: Liverpool, England
Start: 28/10/2024
Duration: 6 Months
Salary / Rate: £14.40 - £16.06 per hour
Posted: 2024-10-07 08:49:51
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£24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations.
Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service.
As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same.
At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations - desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £24500.00 per annum + Hybrid Working + Great Benefits
Posted: 2024-10-07 06:41:04
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22 - 24 hrs p/wk £24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations.
Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service.
As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same.
At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations - desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £24500.00 per annum + Hybrid Working + Great Benefits
Posted: 2024-10-04 20:54:03
