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Senior Operational Support Officer
About the Company
London Borough of Tower Hamlets have an exciting opportunity for a Senior Operational Support Officer to join the Young Tower Hamlets youth service.
The company is committed to providing a safe and inclusive environment for all its employees.
About the Role
The Senior Operational Support Officer will provide direct line management, oversight and support to a team of Operational Support Officers.
The successful candidate will work collaboratively with the leadership and management team and operational staff to ensure the day-to-day running of the service is delivered smoothly.
Key Responsibilities
Line management of the Operational Support Officers including undertaking one-to-one supervision, delegation of tasks and efficiently manage the teams workload.
Coordination, delegation and oversight of a range of meetings (e.g.
preparing agendas, meeting invitations, relevant documentation, taking minutes and circulation of papers).
Coordination, delegation and oversight for the health and safety of buildings in collaboration with the youth service and relevant colleagues including corporate health and safety & facilities management.
Tasks include maintaining health and safety action plan, co-ordinating fire/incident tests and general building management.
Coordination, delegation and oversight of finances and procurement activity (e.g.
procurement tasks, requesting purchase orders, monitoring submission of invoices, placing orders and specification development etc).
Oversee and support with the co-ordination of recruitment and on-boarding of the workforce.
Other tasks as required to support operational need.
Requirements
Strong leadership skills.
Good communication skills (written and verbal) as well as producing good quality written information with attention to detail.
Well-developed problem-solving skills and ability to work on own initiative.
Team player.
How to Apply
If you are interested in this Senior Operational Support Office role, please submit your CV via email to Ashley.Brown@servicecare.org.uk ....Read more...
Type: Contract Location: Tower Hamlets, England
Salary / Rate: Up to £30 per hour
Posted: 2024-04-04 11:57:23
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Head of Commissioning - Children Services
Job Description
Haringey Council are seeking a highly skilled and experienced Head of Commissioning with their Children Services to provide strategic and operational leadership to inform and drive forward children's commissioning that reflects and supports positive outcomes for people accessing services across Haringey.
The successful candidate will have experience of working within a commissioning context, who has led service improvements, working alongside a range of internal and external partners including service users.
The candidate must have previous experience in commissioning children's services at a senior level.
The Head of Commissioning - Children Services will be responsible for leading a large team when driving this ambition, including demonstrable experience of positively changing culture and behaviours.
The candidate will have excellent negotiation skills and would be able to interpret and present a range of information.
Key Responsibilities
Provide strategic and operational leadership to inform and drive forward children's commissioning that reflects and supports positive outcomes for people accessing services across Haringey.
Lead a large team when driving this ambition, including demonstrable experience of positively changing culture and behaviours.
Excellent negotiation skills and would be able to interpret and present a range of information.
Work alongside a range of internal and external partners including service users.
Work with colleagues and Elected Members in the Council, and work closely with our partners and stakeholders to transform the way our services are delivered, working collaboratively to develop solutions and new ways of working.
Requirements
Previous experience in commissioning children's services at a senior level.
Experience of working within a commissioning context, who has led service improvements, working alongside a range of internal and external partners including service users.
Excellent negotiation skills and would be able to interpret and present a range of information.
Demonstrable experience of positively changing culture and behaviours.
Ability to work with colleagues and Elected Members in the Council, and work closely with our partners and stakeholders to transform the way our services are delivered, working collaboratively to develop solutions and new ways of working.
If you are an experienced Head of Commissioning, with a proven track record of success in commissioning children's services at a senior level, and are looking for a new challenge, please send your CV and a declaration of interest via email to Ashley.Brown@servicecare.org.uk ....Read more...
Type: Contract Location: North London, England
Start: ASAP
Salary / Rate: Up to £500 per day
Posted: 2024-04-04 11:35:22
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I have a post for an experienced Multi Trade / Joiner to join our Repairs Team covering Ashford.
Working with the day to day Repairs maintenance team, you will be working in properties in Ashford carrying out general repairs around Joinery.
The Job.
Day to Day you will carry out building repairs, maintenance and renewals ranging from installation work in Joinery, a little bit of basic plumbing, carpentry, plastering and painting may also be required.
General repairs fall around Joinery work - changing locks, fixing skirtings, Doors, Frames etc.
We are looking for people who can carry out works to a consistently high standard of quality and customer satisfaction and complete works ‘Right First Time'.
Hours of work will be between the core hours of 8.00 am and 5.00 pm (Monday - Friday) - 40 hours per week - Company Van is issued during working hours
Requirements needed to apply. A full driving licence required.
Experience in Domestic repairs and maintenance
NVQ or Time Served
Benefits
Weekly pay
Guaranteed hours.
Long term contract with prospects.
If you are interested in applying for this role or if you would like information about any roles in your area please call John on 01772 208967 or email me at john.neary@servicecare.org.uk
....Read more...
Type: Contract Location: Ashford, England
Start: ASAP
Duration: ASAP
Salary / Rate: £17 - £18 per hour
Posted: 2024-04-04 11:31:12
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Community Psychiatric Nurse, Band 6.
£30.Vacancy working within the Working Aged adult CMHT in Bromley.The role involves assessing, supporting and treating the patients.
The ideal candidate will be fully responsible for carrying out full clinical and risk assessment and be sensitive to their patient's needs. High quality care and ensuring high standards are met, is crucial.The role is to commence ASAP and the role is a long term, full time post, working within the NHS, Monday-Friday.Candidates must be a qualified RMN with a valid NMC Pin, and must have previous experience working in a community setting.Candidates must be able to demonstrate the ability to manage their own caseload and the ability to work autonomously and under pressure is essential.This a popular role with lots of interest, so please apply as soon as possible.If you are interested in applying, please contact Oliver Parkinson on 01772 208963 or send your CV to oliver.parkinson@servicecare.org.ukPlease also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.We also offer a £250 sign up bonus for any new nurses that register with our agency.
This will be paid in your first pay packet.The Benefits of working with Service Care Solutions: - DBS disclosures provided via fast track online services free of charge - 3 weekly payroll runs - £250 training allowance - Excellent pay rates - Specialist mental health consultants offering single point of contact - Frequent notifications of upcoming opportunities via text and email - Ltd and PAYE payment options available - Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities ....Read more...
Type: Contract Location: South London, England
Start: asap
Duration: long-term
Salary / Rate: Up to £30 per hour + £250 welcome bonus
Posted: 2024-04-04 11:31:00
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Job: Electrician Area: Cambridgeshire Pay rate: £19 per hour Benefits: Company Van, Fuel CardAbout this role:We are on the lookout for a skilled and experienced Electrician to join our team.
This role is crucial in ensuring the safety and functionality of electrical systems within our social housing and residential properties.
If you are a qualified electrician passionate about delivering high-quality work and excellent customer service, we want to hear from you.Key Responsibilities and tasks:
Conducting reactive repair work in residents' homes and communal areas to a high standard.
Ensuring compliance with the Electricity at Work Regulations and BS 7671 18th Edition Wiring Regulations.
Testing and certifying electrical work in line with current IET Wiring Regulations.
Adhering to Health & Safety practices to ensure the safety of tenants and operatives.
Managing and safeguarding test instruments and equipment.
Maintaining, replenishing, and recording electrical materials for van stock.
Requirements for a successful Electrician in this role:
City & Guilds 2391 or 2392/2394 & 2395 for competence in Inspection & Testing.
City & Guilds 2382 - 18th Edition Wiring Regulations.
A full UK driving license.
Proven experience in reactive repairs within a social housing or residential setting (Ideal).
Competency in inspecting, testing, installing, maintaining, and repairing electrical installations.
Ability to complete electrical certification/reports relevant to the work being undertaken.
Strong communication and customer service skills.
Please contact Ossai Newton for more information on 01772 208 967 or email your CV to ossai.newton@servicecare.org.uk ....Read more...
Type: Contract Location: Cambridgeshire, England
Start: ASAP
Duration: On going
Salary / Rate: Up to £19.40 per hour + Company Vehicle
Posted: 2024-04-04 11:14:15
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Our client based in Manchester are looking for an Electrician to join their team.
You will be based across the Greater Manchester Area working as an Electrician.
Salary: £38,000 Plus £1000 Welcome Bonus, Company Vehicle and Benefits Job Type: Permanent Working Hours: 39 hours per weekResponsibilities include:
Install service and maintain appropriate systems and appliances in commercial and domestic premises as well as carry out programmed maintenance and servicing in commercial and domestic premises.
Conduct relevant, testing, safety inspection reports, electrical certification, fault finding and remedial works.
Provide accurate daily working information on operational activities, electronically or otherwise, in a consistent manner to comply with regulatory and company requirements.
Candidate Requirements:Essential:
City and Guilds 236 Pt 1 & 2 (or NVQ Level 3).
17th or 18th Edition Wiring Regulations BS7671.
Full UK driving licence.
Desirable:
2+ years' experience of completing EICR's.
City & Guilds 2391 Inspection and Testing or equivalent.
Apply now, or email your CV to dominic.ross@servicecare.org.ukDominic 01772208967 ....Read more...
Type: Permanent Location: Greater Manchester, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £38000 per annum + Company Vehicle, Holidays etc.
Posted: 2024-04-04 11:13:20
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Job: Electrician Area: North West London Pay rate: £29.27 per hour Benefits: Company Van, Fuel CardAbout this role:We are on the lookout for a skilled and experienced Electrician to join our team.
This role is crucial in ensuring the safety and functionality of electrical systems.
If you are a qualified electrician passionate about delivering high-quality work and excellent customer service, we want to hear from you.Key Responsibilities and tasks:
Conducting reactive repair work in residents' homes and communal areas to a high standard.
Ensuring compliance with the Electricity at Work Regulations and BS 7671 18th Edition Wiring Regulations.
Testing and certifying electrical work in line with current IET Wiring Regulations.
Adhering to Health & Safety practices to ensure the safety of tenants and operatives.
Managing and safeguarding test instruments and equipment.
Maintaining, replenishing, and recording electrical materials for van stock.
To carry out various electrical repairs to schools, children's centers and other adhoc council properties including light fitting and control replacements, socket repairs, power load checks.
Undertake planned maintenance relating to electrical equipment, for example emergency light testing, small power checks, distribution board checks.
Minor installations i.e sockets, lights etc Working safety in line with current H & S regs Using PDAs for record works
Requirements for a successful Electrician in this role:
City & Guilds 2391 or 2392/2394 & 2395 for competence in Inspection & Testing.
City & Guilds 2382 - 18th Edition Wiring Regulations.
A full UK driving license.
Proven experience in reactive repairs within a social housing or residential setting (Ideal).
Competency in inspecting, testing, installing, maintaining, and repairing electrical installations.
Ability to complete electrical certification/reports relevant to the work being undertaken.
Strong communication and customer service skills.
Please contact Ossai Newton for more information on 01772 208 967 or email your CV to ossai.newton@servicecare.org.uk ....Read more...
Type: Contract Location: North West London, England
Start: ASAP
Duration: On going
Salary / Rate: Up to £29.27 per hour + Company Vehicle
Posted: 2024-04-04 11:06:05
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Housing Advice and Homeless Prevention Officer Hillingdon, London Temporary Full Time We are seeking a dedicated and skilled Housing Advice and Homeless Prevention Officer to join our team in Hillingdon on a full-time temporary ongoing basis, with an initial contract period of 4 months.
The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing solutions, and actively working to reduce homelessness in the community.
This role requires in-depth knowledge of housing legislation and welfare benefits.
This is a specialist role that works closely with homelessness, in compliance with the Council's obligations under the Housing Act 1996.
Requirements
Previous experience working in a similar role, within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Housing related qualification desirable
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Role Expectations
Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Flexibility to work from home or multiple Council offices or partner offices, and ability to work collaboratively as part of a team
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Give continual advice to those in temporary accommodation, to ensure effective move on
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Hillingdon, England
Salary / Rate: Up to £0.00 per annum
Posted: 2024-04-04 10:53:51
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Service Care Solutions are recruiting for an experienced Speech and Language Therapist to support our established client in the Greater Manchester area.
The service is a specialist day school for Children and Younger People between the ages of 7-18 who have a range of Social, Emotional and Mental Health (SEMH) needs.The successful candidate will provide support Younger People with varied Learning Disabilities including ADHD, ASD, SEMH and SLCN as well as Developmental Trauma, Neuro-developmental Conditions and Special Educational Needs.
The service received a rating of ‘GOOD' in their most recent Ofsted report.
Job Purpose: Speech and Language Therapist Salary: £35,617-£43,027 per annum + £250 SCS Sign-Up BonusLocation: Bolton, Greater ManchesterWorking Hours: Monday to Friday, 08:30-16:30Contract: Full-time | 37.5 HoursThe post holder will work as part of the Multidisciplinary Team to engage, encourage and inspire the Younger People to be themselves. Key Responsibilities:
Ensure the needs and views of our children and young people are at the heart of everything we do: offering evidence based, holistic and child-centred assessments and interventions across the Three Waves of Intervention and in line with the Therapeutic Focus Model.
Use advanced specialist knowledge and levels of experience appropriately and effectively across a range of work practices which is underpinned by comprehensive and extensive theoretical knowledge and practical experience.
To undertake high quality assessments of children and young people and make recommendations about appropriate therapeutic interventions for each child or young person, in accordance with individual assessed needs
To provide line management and clinical supervision to allocated Therapies Assistants within the setting and to support Newly Qualified Speech and Language Therapists within the setting
To work closely with children, young people, their parents and staff to ensure a personalised plan of delivery.
Essential
Registered with the HCPC
Degree or equivalent qualification in Speech and Language Therapy
Substantial experience working with Children & Younger People
Benefits
Paid School Holidays
Family Healthcare Plan - Access to instant check-ups and consultations
Car Purchase Scheme
Career Development and Training
Wellbeing and Employee Assistance Support
Pension Contribution
Life Insurance
High-Street Vouchers and Apple Scheme
Family Days Out
Discounted Gym Membership
Free Meals
Are you happy with your current agency? At SCS, we believe in rewarding your loyalty and hard-work!
£150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
£250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.
Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend.
If they get the role, we'll give you up to £750 per Referral.
....Read more...
Type: Permanent Location: Bolton, England
Start: ASAP
Salary / Rate: £35617 - £43027.00 per annum + £250 Welcome Bonus
Posted: 2024-04-04 10:19:07
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Benefit Assessment Officer Waltham Forest Temporary Full TimeWe are seeking a dedicated and skilled Benefit Assessment Officer to join a team based in Waltham Forest on a full time temporary ongoing basis.
The Benefit Assessment Officer will be responsible for conducting adult financial assessments, determining individuals' contributions towards their care, and providing advice on entitlements to benefits, as well as dealing with customer's enquiries, and delivering excellent customer care. Requirements
Previous experience working in a similar role
Knowledge of legislation, policies, and procedures surrounding Housing Benefit and Council Tax Benefit
Experience in conducting adult social care financial assessments
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Experience in using Mosaic system is preferable
Role Expectations
Advise customers, promote the use of available and relevant Benefits, and promote application
Conduct adult social care financial assessments
Gather financial details and expenditure
Provide advice on entitlements to benefits
Manage inquiries via phone and in writing
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
Develop working relationships with colleagues, as well as key partners
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk ....Read more...
Type: Contract Location: Waltham Forest, England
Salary / Rate: Up to £0.00 per annum
Posted: 2024-04-04 10:10:46
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Head of Parking Services
3 months on-going contract, Inside IR35
Greenwich, London
Job Purpose
To act as a Lead Directorate Manager for Parking Services.
To deliver an agreed vision for the continuous improvement of parking services and controls through achievable annual business plans, strategic direction, the effective management and deployment of staff and other resources and optimising the use of technology to improve customer access and customers' experience of the service more generally.
To work in collaboration with partners and other organisations
To achieve agreed targets, objectives and outcomes within budget and deadlines
To be accountable for the service and a budget of £9.5m
To be responsible for a team of up to 60 staff, 5 direct staff reports.
Summary of main duties and responsibilities
To deliver parking and related services in accordance with Royal Borough policies, practices and practices, legal requirements and industry standards.
These services may include, but are not restricted to:
On and off street parking spaces, related equipment and services
On and off-street parking enforcement
Parking penalty charge processing
Parking permits, visitor vouchers and other forms of paid for parking
Parking dispensations and bay suspensions
Income collection and debt recovery
Development and implementation of the Council's Controlled Parking Zone works programme
Implementation of new, and amendment of existing, disabled parking bays and other minor parking controls.
To recruit, train, develop, performance manage and lead a large group of staff.
To manage staff that are dispersed across different offices and work locations, including staff operating on their own.
To build an informed, effective and flexible workforce which is able to meet and respond to changing service needs and challenges.
To inspire and motivate staff and partners to achieve, acknowledge achievement, use constructive criticism when warranted, helping to learn from mistakes and providing support to improve performance to achieve objectives.
To ensure appropriate work plans, appraisals, supervision and staff development systems are in place.
To be responsible for the review, development and co-ordination of training within the post-holders areas of responsibility ensuring high standards of competence.
To maximise service capacity through effective and efficient deployment of enforcement staff based on intelligence led targeting, use of systems and available data, technology and partnership working.
To be accountable for the service, including aspects of the service provided by others, for example services delivered through Service Centres and the Contract Centres.
If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk ....Read more...
Type: Contract Location: Greenwich, England
Salary / Rate: £450 - £500 per day + Inside IR35
Posted: 2024-04-04 10:08:23
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We are looking to hire an experienced Groundworker with knowledge of Fencing, Bricklaying, Paving, Tarmac and concrete works for our team in Sutton.
This is a full time position working 40 hours per week Monday to Friday 8am to 5pm.
Key Responsibilities:
Carry out groundwork tasks efficiently and to a high standard.
Operate machinery and tools safely and effectively.
Follow health and safety guidelines to ensure a safe working environment.
Work collaboratively with the construction team to meet project deadlines.
Maintain equipment and report any issues to the supervisor.
Requirements:
Proven experience in several repairs and maintenance disciplines.
NVQ or equivalent qualification
Full UK Drivers License.
If you are interested in applying for the Joiner role or if you would like information about any roles in your area please call John on 01772 208967, email me on john.neary@servicecare.org.uk or by applying direct to this advert. ....Read more...
Type: Contract Location: Sutton, England
Start: ASAP
Duration: ASAP
Salary / Rate: £20.00 - £20.57 per hour
Posted: 2024-04-04 10:02:49
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HR Advisor
Job Description
Gloucestershire County Council are offering a 6-month opportunity for an experienced HR Advisor to lead a restructure project.
The project involves employees who work in teams that are an amalgamation of different employers, and therefore two different sets of T&Cs, policies and Governance processes that need to work alongside each other and run to ACAS processes.
The Hr Advisor Grade 9 Scale 31 will be working with a Director, where there will require a higher level of input than would normally be expected within a change project.
The successful candidate will be required to use their initiative and provide options, possibly scoped with other managers within the service areas.
For instance, the candidate will be creating all the new job profiles, carrying out the initial job evaluation and ensuring there are appropriate levels of management and career progression within the structure rather than advising on something a manager produces.
It would, therefore, be useful to have an understanding of the GLPC, Hay Evaluation or other job evaluation process work, although there are colleagues to support these evaluations.
The Hr Advisor Grade 9 Scale 31 will be leading or actively contributing to the consultation and engagement groups and one-to-one meetings.
They will also be coordinating the pools, slotting in and expression of interest process so it will require high-level organizational and administrative skills to keep track and ensure everyone is being dealt with fairly and appropriately.
This may get complicated where there is a mix of employees from different organizations within the same groups.
Job Requirements
The successful candidate must have experience of restructure projects and project management skills.
They must have an understanding of the GLPC, Hay Evaluation or other job evaluation process work.
They must have high-level organizational and administrative skills.
The candidate must have experience leading or actively contributing to consultation and engagement groups and one-to-one meetings.
The candidate must have excellent communication and interpersonal skills.
Job Qualifications
A degree in Human Resources or any related field is required.
Membership of the CIPD is desirable.
If you meet the requirements and qualifications for this job opportunity, please apply now and become the next HR Advisor
....Read more...
Type: Contract Location: Gloucester, England
Start: ASAP
Duration: 6 months
Salary / Rate: Up to £25 per hour
Posted: 2024-04-04 09:46:31
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Job Type: Customer Service Advisor
Location: Camden
Duration: Temp Ongoing
Hours: 36 Hours a week, Office based
Salary: £19.36 umbrella p/h
Key Responsibilities:
Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.
Seamlessly transitioning between various customer service access channels including telephony, face-to-face interactions, processing, correspondence, and web-based communication.
Responding proactively to changes in customer demand by efficiently moving across services and channels to address inquiries and provide assistance.
Making informed decisions on the frontline to resolve inquiries effectively at the first point of contact, demonstrating problem-solving skills and resourcefulness.
Demonstrating a high skill level in managing complex cases and case-work, ensuring thorough understanding and appropriate resolution.
Actively participating in service improvement initiatives by sharing ideas and collaborating on projects as required, aiming to enhance overall service delivery.
Providing support and guidance to entry-level and experienced Customer Service Officers, fostering a collaborative and supportive team environment.
Key Experience:
General Understanding of Relevant public Services
Familiar with at least 2/4 service clusters and customer service access processes.
Fast paced environments
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Camden, England
Start: ASAP
Salary / Rate: Up to £19.36 per hour + Umbrella p/h
Posted: 2024-04-04 09:10:02
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Job Title: Complaints Officer
Work Pattern: 36 Hours a week
Contract: April 2024
Location: Westminster
Days: Mon - Fri
Salary: £20.03 umbrella p/h
Our client is looking for a Complaints Officer to join their team in Westminster.
You will be responsible for contributing to the delivery of complaints resolutions and resolving enquiries efficiently and effectively.
Job Role -
Draft, review, amend, and dispatch responses to customer, member, and stakeholder feedback, ensuring accuracy and professionalism in all communications.
Receive and handle feedback, complaints, requests, and/or inquiries from members of the public, members, and stakeholders through various channels.
Liaise with contractors, customers, stakeholders, and colleagues to investigate, resolve, and respond to feedback, requests, complaints, and/or inquiries in a timely manner.
Handle complainants, colleagues, and stakeholders sensitively and in accordance with organisational confidentiality and data protection policies.
Develop and maintain effective professional relationships with partners to facilitate efficient resolution of feedback and complaints.
Manage the organisation's Freedom of Information, Data Protection, and Information Management processes.
Escalate serious or urgent feedback, requests, complaints, and/or inquiries to the attention of the Complaints Team Manager or Complaints and Service Improvement Manager.
Recommend resolutions to complaints, feedback requests, and/or inquiries and monitor their implementation to ensure timeliness and quality.
Collate and track performance metrics on both complaints and member inquiries, including key performance indicators (KPIs) and satisfaction delivery.
Ideal Candidate:
Experience resolving complex complaints.
Microsoft Proficient
Ability to organise and prioritise own workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Westminster, England
Start: ASAP
Salary / Rate: Up to £20.03 per hour + Umbrella p/h
Posted: 2024-04-04 08:58:27
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Service Care Solutions are currently looking for an administrative assistant on behalf of Cardiff Council.
This position is based within the children's services and is fully office based as the successful candidate will be required to help with providing a reception service for the team.
In this role the successful candidate will provide general administrative support to the team.
Some of the duties that you can expect in this role include, but are not limited to:
- organising and management of files- updating and maintaining spreadsheets- monitoring of budgets and payment of invoices- reception duties as and when required- answering telephone and email correspondence
This role is on an initial temporary contract for 3 months with a view to being reviewed for extension following this period.
The pay rate for this role is £14.24 per hour and it will be a full time position for 37 hours per week.
The benefits of working with Eilidh at Service Care Solutions:, You will receive a dedicated and personal consultant with a vast knowledge of social work, We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country, We provide frequent updates of new opportunities via text and email, We have an expert payroll service which is processed twice a weekAt Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964. ....Read more...
Type: Contract Location: Cardiff, Wales
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £14.24 per hour
Posted: 2024-04-03 23:35:02
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Service Care Solutions are looking for a Data Management Administrator to work within the West Yorkshire Police on a 6-month contract.Location: WakefieldJob roles/responsibilities: As part of the Business Systems and Process Programme (BSPP), our organisation is dedicated to enhancing the efficiency and accuracy of our workforce data management processes within the People Directorate.
The Workforce Data Management Administrator will be an integral part of the Workforce Data Management workstream, focusing on maintaining data quality, establishing formal processes for Establishment Control, and supporting strategic workforce planning initiatives.
Collaborate with the BSPP People Directorate lead and colleagues in Strategic Workforce Planning to embed the establishment control process.
Engage with key stakeholders and budget holders across the organisation to facilitate the submission and processing of establishment change requests.
Update and track establishment change requests, ensuring accuracy and completeness of data.
Liaise with budget holders, key stakeholders, and Finance colleagues to validate data related to establishment change requests.
Support the administration of the monthly workforce data management governance group.
Record outcomes of decisions and rationale discussed during governance meetings.
Contribute to the progression of our approach to Business Intelligence.
Assist in articulating and documenting reporting requirements for the People Directorate.
Work with stakeholders to understand the purpose of reports, tactical use, and expected outcomes.
Identify critical data fields, source systems, and any associated risks or assumptions.
Monitor and maintain data quality within the HR System.
Identify areas for improvement and collaborate with relevant stakeholders to implement corrective actions.
Knowledge/Experience required:
Proven experience in data management, preferably in a HR or workforce management context.
Familiarity with HR systems and processes, establishment control, and workforce planning concepts.
Strong analytical skills with the ability to interpret data and generate insights.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Detail-oriented with a commitment to maintaining data accuracy and integrity.
Proficiency in Microsoft Office Suite, particularly Excel, and experience with Business Intelligence tools is desirable.
Desired Qualifications:
Bachelor's degree in Business Administration, Human Resources, Information Management, or related field.
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250. ....Read more...
Type: Contract Location: Wakefield, England
Start: ASAP
Duration: 6 Months
Salary / Rate: Up to £17.36 per hour
Posted: 2024-04-03 23:35:02
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Job Title - Asset Management Support Officer
Location - Coalville LE67
Contract - Temp
Hours - 36.25
Role summary -
The client is currently seeking a highly motivated and organised Asset Management Support Officer to join their team.
As the Asset Management Support Officer, you will be responsible for providing administrative support functions needed for the successful delivery of the repairs service.
Key Responsibilities:
Scheduling repairs work to properties
Diagnosing repairs and scheduling both simple and complex repairs
Providing administrative support functions needed for the successful delivery of the repairs service
Responding to telephone calls from tenants
Ensuring all repair work is completed within the required time frame
Requirements:
Previous experience within the field of Housing Repairs would be advantageous
Excellent organisational and communication skills
Ability to work well under pressure and meet tight deadlines
Strong attention to detail
Proficient in the use of Microsoft Office applications
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Coalville, England
Salary / Rate: £13.29 - £13.74 per hour
Posted: 2024-04-03 23:35:02
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Job title - Data and Admin Support Officer Location - London Contract - 4 months Ongoing Hours - 36 hours Mon - Friday Start Date: 1st May 2024Our client is looking for a Data and Admin Support Officer to join their team and help with the increase in workload.
You will be responsible for providing support to the team in order to achieve excellent delivery of services.Duties would include:
Ensure all contracts, financial data and compliance data are kept up to date.
Providing weekly, monthly and other performance reports as required and keeping all information up to date.
Proving relevant documentation information to colleagues as required.
Provide support to the health and safety manager and compliance manager.
Responsible for coordinating and health and safety training to ensure new starters/Existing staff are up to date.
The Ideal candidate will have:
Experience working within a Health and Safety Environment.
Experience in Microsoft Applications.
Experience in planning and organisation.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Sutton, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £14.86 per hour + Umbrella p/h
Posted: 2024-04-03 23:35:02
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Sales Development Lead
Oxfordshire County Council are currently seeking a highly motivated and experienced Sales Development Lead to join their team.
Job Description
Assist in the advertising and promoting of the Multiply Maths Programme within the Migrant Education Team
Work alongside the Information & Media Administrator and the Marketing Team to generate appropriate digital and other advertising materials to use through social media and websites
Manage and maintain a pipeline of interested parties
Generate leads and build relationships
Anticipate needs by studying services and conducting market research to identify new leads
Requirements
Current driving license and own transport
2 or more years of experience in sales, with a track record of exceeding lead targets
Experience in a similar role
If this is something you're interested in, please apply with your CV ....Read more...
Type: Contract Location: Oxford, England
Start: ASAP
Duration: 5 months
Salary / Rate: Up to £18 per hour
Posted: 2024-04-03 20:45:00
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Customer Service Team Leader
Job Description
Gloucestershire County Council are seeking a highly motivated and experienced individual to join their team as a Team Leader within the Adult Social Care Customer Services Team.
As a Team Leader, you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources.
You will need to demonstrate excellent line management skills, exhibit leadership behaviours, foster a positive working environment and promote continuous development.
Responsibilities
Monitor and manage demand, ensuring appropriate allocation of resources to meet the needs of the business.
Ensure that the service is compliant with relevant standards, legislation, quality assurance frameworks, taking a proactive approach in maintaining and enhancing service delivery.
Have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.
Provide guidance and support to team members, including coaching, mentoring, and training.
Manage and motivate a team of customer service representatives to achieve performance targets and KPIs.
Requirements
Minimum of 3 years of experience in a similar role.
Excellent line management skills.
Proven track record of achieving performance targets and KPIs.
Strong communication and interpersonal skills.
Ability to work well under pressure and manage conflicting priorities.
If you are a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire, then this is an excellent opportunity for you.
Apply now with your CV.
....Read more...
Type: Contract Location: Gloucester, England
Start: ASAP
Duration: 6 months
Salary / Rate: Up to £23 per hour
Posted: 2024-04-03 20:34:59
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Family Support Worker
About the Company:
South Gloucestershire Council are seeking a Family Support Worker to join their team.
They are a well-established local authority that provides early help services to children and young people aged 5-18.
About the Role:
Managing a caseload of children and young people who require early help support services.
Complete Signs of Safety based Early Help Assessments and create multi-agency plans in collaboration with the family to build on their strengths and address their concerns.
Contribute to community Early Help Assessments led by other agencies.
Complete direct evidence-based interventions directly with the whole family, which is likely to include parenting support, family or peer relationship-based issues, and direct work with young people in relation to mental health or school-related issues.
Work within the model of assess, plan, do, review and be strengths-based and outcome-focused.
They will adhere to the processes and procedures required, including accurate case recording on our case management system.
You will be expected to meet children and families at schools, family homes, and out in the community so need to be able to drive and have access to your own vehicle.
Key Requirements:
Experience working with children and young people
Experience completing Signs of Safety based Early Help Assessments
Experience creating multi-agency plans in collaboration with the family to build on their strengths and address their concerns
Experience completing direct evidence-based interventions directly with the whole family, which is likely to include parenting support, family or peer relationship-based issues, and direct work with young people in relation to mental health or school-related issues
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Full UK driving license and access to own vehicle
How to Apply:
If you are interested in this Family Support Worker role, please apply with your CV
....Read more...
Type: Contract Location: Bristol, England
Start: ASAP
Duration: 3 months
Salary / Rate: Up to £16 per hour
Posted: 2024-04-03 20:26:48
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A client within the Public Sector based in the Northeast is currently recruiting for a Repairs Surveyor to join their team as soon as possible.
The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority.
The Role
Key purpose of the role is to assess and evaluate the condition of properties, conducting surveys, and identifying necessary repairs and maintenance work.
Key responsibilities will include but not be limited to:
Collaborating with the Repairs and Maintenance team to develop cost estimates and project plans for identified works
Providing accurate and detailed reports on survey findings, including documentation of defects, recommended remedial actions, and estimated costs
Ensuring compliance with relevant regulations, health and safety guidelines, and industry best practices
Liaising with internal stakeholders, contractors, and clients to coordinate survey activities and ensure timely completion of projects
The Candidate
To be considered for this role you will require a valid driving license and access to a vehicle for travel between properties and sites.
You will also need to be asbestos awareness trained, with a thorough understanding of asbestos-related risks and precautions
The below skills would be beneficial for the role:
Relevant trade background (e.g., construction, building maintenance) with a solid understanding of building structures, materials, and defects
Strong analytical and problem-solving skills, with the ability to accurately assess and evaluate property conditions
Excellent communication skills, both written and verbal, to effectively communicate findings and recommendations to various stakeholders
The client is looking to move quickly with this role and as such are offering £23 per hour Umbrella LTD Inside IR35.
How to Apply
If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.
Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.
Referral Bonus
If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.
....Read more...
Type: Contract Location: Jarrow, England
Start: ASAP
Duration: ongoing
Salary / Rate: Up to £23 per hour + UMBRELLA LTD
Posted: 2024-04-03 16:25:13
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Senior Engineer 6 months on-going contract, Inside IR35 Newcastle-under-lyme Job Purpose To lead with the support of the Facilities and Engineering Manager in all car parking matters and undertake key engineering roles within the team.Responsibilities
Knowledge of Traffic Regulation Orders and timescales and processes of Public Notices and Public Consultation processes including placing Public Notices in Newspapers/other Publications (we do so via our Planning Authority Dept)
Knowledge of Street Works and similar Highways Acts
Knowledge of how to place orders for street nameplates.
Awareness of Highways Lighting standards including for Public Parks/Public Open Spaces (and some knowledge of low carbon)
Familiarity with Playing Fields and similar Catchment/Collector Drains designs and outfalls designs.
Familiarity with drainage pipework Engineering sizing and flow capacities, manholes construction, groundworks stabilisation procedures
A no need to Manage Civil Enforcement Officers, but familiarity with Car Parking Regulations, Enforcement and Appeals processes.
A working knowledge of Electric Vehicle infrastructure and electrical works related to Electric Vehicle Charger Points (ideally both on-street and off-street in Public Car Parks etc.)
To help to manage the Civil Parking Enforcement Service.
To undertake routine CCTV system checks, maintenance and ad hoc requests and problems as may be required.
To carry out the street naming and property numbering functions for all new developments and any requests for changes.
To manage requests for all utility information.
To lead on the maintenance/management of the car parks and street/footpath lighting.
To assist with all aspects of Civil Contingencies (Emergency Planning) including any specific role as may be allocated, including emergency situations.
Qualifications
COSHH
Some knowledge of CAD [2-D], Revit/3-D draughting, Mapping
Some knowledge of Engineering Structures design
Knowledge of Engineering and similar Contract types [JCT, NEC, etc.] and other forms of specific Framework Contract types
Some working knowledge of CCTV/Surveillance
If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk ....Read more...
Type: Permanent Location: Newcastle-under-Lyme, England
Duration: 6
Salary / Rate: £25 - £35 per hour + Inside IR35
Posted: 2024-04-03 14:52:57
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LOCATION: Preston
HOURS: 37 hours per week
PAY RATE: £26.45
Experience in risk assessing, working with different partnerships as part of the small team who deliver housing outcomes for the region.
Full Job Description
Depending on the role, work may include:
Working with people on probation to analyse and address their behaviour;
Assessing offender needs;
The preparation and delivery of reports (Court, Parole etc)
The assessment and management of the risk of serious harm posed by individuals
Accurate case recording
Deliver and lead accredited programmes in adherence to the Programme Manual
Able to facilitate learning events, provide guidance, support, feedback and mentoring to operational staff across the Probation Service through a programme of learning events.
The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Essential Requirements
Possession of a Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice, or a recognised qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.
Evidence of working for a recognised provider of probation services in the last 5 years.
Experience and knowledge of evidence based practice and risk/needs assessment tools, including OASys, SARA and RSR, for risk assessment and management, including the ability to use/learn quickly.
Experience of writing detailed reports to strict deadlines and quality standards, including Court reports including completion of the RSR tool, and parole reports.
Experience of using and maintaining Probation Service computer based systems to produce, update and maintain records and other documentation within agreed timescales - NDelius and OASys.
Working knowledge of Multi Agency Public Protection Arrangements.
Anyone interested can email an up to date CV to andrew.quinney@servicecare.org.uk or call Andy on 01772 208962 ....Read more...
Type: Contract Location: City of Preston, England
Start: ASAP
Duration: 6 months
Salary / Rate: Up to £26.45 per hour
Posted: 2024-04-03 14:43:30
