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Hire ControllerPortbury, BristolOur client, a business specialising in plant hire and construction equipment, is seeking a highly motivated, organised and customer-focused individual to join their team in a Hire Controller role at their depot which is within the Portbury Dock (near the Gordano services junction). This is a fantastic opportunity to build a career in a busy and people focused sector. Experience in equipment hire / construction equipment is not essential, but great customer service and being a team player are. The successful candidate will be responsible for ensuring that their customers receive the highest level of customer service, providing guidance and support throughout the hire process. Most customers are long term repeat customers, so the ability to develop a strong working relationship is essential. Responsibilities:
Manage incoming calls and enquiries from customers, ensuring that all queries are dealt with promptly and efficiently.Provide advice and guidance to customers, developing long term relationships.Process orders and arrange deliveries and collections of machinery.Liaise with other people within the team to ensure the smooth running of operations.
Requirements:
Excellent communication and customer service skills.A proactive approach to problem solving.A great team player with a positive attitude.
If you are a motivated individual with a passion for delivering exceptional customer service, they would love to hear from you.You will receive a very competitive salary depending on experience, pension and excellent company benefits including life assurance and optional health care cover at company rates.This is a permanent role, Monday to Friday, 42.5 hours per week.If this opportunity sounds of interest to you, please apply ASAP.
*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website. ....Read more...
Type: Permanent Location: Bristol, England
Start: ASAP
Duration: Perm
Salary / Rate: Salary Negotiable
Posted: 2024-04-11 12:34:13
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The Role
Environmental Enforcement Officer - Hounslow - Full-Time - £13.50 per hour / £29,835 per annum
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £13.50 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hounslow,England
Start: 10/04/2024
Salary / Rate: £29,835 per annum.
Posted: 2024-04-10 16:57:03
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The Role
Environmental Enforcement Officer - Harrow - Full-Time - £13.50 per hour / £29,835 per annum.
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £13.50 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Harrow,England
Start: 10/04/2024
Salary / Rate: £29,835 per annum.
Posted: 2024-04-10 16:48:03
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The Role
Environmental Enforcement Officer - Ealing - Full-Time - £13.50 per hour / £29,835 per annum.
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £13.50 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Ealing,England
Start: 10/04/2024
Salary / Rate: £29,835 per annum
Posted: 2024-04-10 16:39:03
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Security Officer St Marys.
Hospital - Isle of Wight Zero Hour Contract 11.44 Per Hour
Are you a security focused person?
Do you like working outdoors?
Do you have an SIA license?
If you answered yes, then read on!
An exciting prospect has arisen for someone that enjoys working with people.
You will provide a safe and secure atmosphere around St Marys.
Hospital in the Isle of Wight.
You will be a flexible person, open to doing a variety of shifts.
The security function is provided all year round, so if you are flexible with your shifts then we need you!
What you'll do
- You will make sure life threatening situations do not occur, e.g., Fire, floods, chemical and gas leaks.
Etc.
- You will oversee the protection of all hospital property and assets.
- You will be in charge of the protection from loss, waste theft, breach of privacy and abuse of property.
- You will oversee the prevention of detection of crimes, which includes criminal damage, deception, theft, trespass and any other public order offences.
- You will manage parking enforcement and traffic at the hospital.
- You will patrol the site both inside and outside.
What you'll bring:
- You will have a current SIA license
- You will have excellent communication skills, both oral and written.
- You will have knowledge of Health and Safety.
- You will have strong customer service skills.
Does this sound like the next step for you? Then click apply today!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Newport,England
Start: 10/04/2024
Salary / Rate: £11.44 Per Hour
Posted: 2024-04-10 13:51:06
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Enjoy customer service but don’t like cold calling? Look no further! Join a supportive and team-oriented organisation, in a long-term role, where you can utilise your passion for customer service without the pressure of cold calling. In this Contact Centre Agent role, you will be:
Making outbound telephone courtesy calls to customers who have signed up to the service and expecting contact. Dealing with referrals, qualifying calls, gathering information about their background and properties to see if they qualify Taking inbound calls from customers with queries on the process, providing updates etc. Ensuring all customer contact details are recorded accurately and correctly using bespoke CRM systems, Google Suite, SharePoint
We would love to hear from you if you have the following:
Call centre / customer advisory experience Excellent telephone and customer service skills Good IT skills including Word, Excel and Outlook Ability to remain focused in a busy and fast paced environment while meeting KPI’s Strong attention to detail and accuracy
What’s on offer:
Starting on £12 per hour Temporary 6 month basis – with review and potential to go permanent for the right person Benefits including weekly pay, holiday pay, Ffit Conwy membership discount and more Full & part time hours available - typical hours are 9am to 5pm but can be flexible.
(Elements of working to 8pm)Based in the centre of Llandudno and is accessible using public transport Training provided
If you're ready to take your customer service skills to the next level in a supportive and team-oriented environment, we want to hear from you today! ....Read more...
Type: Contract Location: LL30 1PJ, Llandudno, Conwy, Wales
Start: 10 April 2024
Salary / Rate: £11.44 - 12.00 per hour
Posted: 2024-04-10 09:31:21
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Civil Enforcement Officer - Walsall - Full-Time - 40 Hours per week - £24,356.80 per annum
Do you hold a full and clean UK driving licence?
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
You will be working shifts; 5 days out of 7, between 07:00 - 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing material in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring:
- Good written and spoken English Excellent customer service skills
- A willingness to work outside in all weather conditions
- A full UK driving licence
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (pro ratered) Pension scheme Uniform provided.
Employee of the Month Award scheme Discount scheme Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Walsall,England
Start: 08/04/2024
Salary / Rate: £24,356.80 per annum
Posted: 2024-04-08 11:59:02
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Garden Centre Retail Assistant
Location: Henley-On-Thames, RG9 3AG
Salary: Minimum £11.50 per hour
Hours: Full Time/Part-Time, weekend working required
Our client, a highly reputable family run garden centre, is looking for a passionate and hardworking individual to join their friendly team.
After another exceptionally busy year they are now looking for a new member of the team to provide excellent customer service and to be an integral part of future growth.
As a Garden Centre Retail Assistant, your main responsibilities will be:
Providing outstanding customer service with a smile
Operating the till and serving customers
Greeting customers and providing advice
Answering the phone
Assisting customers with carrying items to their car as required
Pricing and merchandising products
General housekeeping to ensure high standards of presentation is maintained
Carrying out everyday duties such as stock replenishment, stock taking and lifting and moving stock
Skills/Experience required for the role:
Previous customer service experience is essential.
Must be fit and capable of manual work as the role will involve bending and lifting.
Excellent communication and customer service skills with the ability to quickly build a good rapport with customers, colleagues and suppliers.
Basic level of IT literacy.
Highly organised with high attention to detail and accuracy.
Ability to remain calm in busy periods.
Able to work on own initiative.
This position is initially a temporary role but is likely to become permanent after 12 weeks for the right candidate.
So if you are interested, apply today!
....Read more...
Type: Permanent Location: Henley-On-Thames, England
Start: ASAP
Duration: Temp to Perm
Salary / Rate: £11.50 - £12.00 per hour
Posted: 2024-04-08 10:10:29
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German / English Speaking Customer Support Consultant
Location: Docklands, London (Hybrid Working)
Basic Salary: £29,286 per annum + bonus
Hours of work: 40 hours per week (Shifts between Monday - Saturday 8.00am - 8.00pm)
This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.
Main Responsibilities:
To answer the phone promptly and professionally when required.
To respond to emails and live chat promptly and professionally.
To work closely with the Team Leader to ensure client expectations are met.
To display a professional manner to clients at all times, whether in person, by phone or in writing.
To continually look for ways to improve performance.
To be well organised, professional and reliable.
To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
To demonstrate a willingness to learn and have fun at work!
Skills and experience required:
German and English written and verbal communication essential
Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)
In return our client offers:
A fun and sociable team environment working culture
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Free car parking
Cycle to work scheme
So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY! ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: Temp to Perm
Salary / Rate: Up to £29286 per annum + Bonus
Posted: 2024-04-08 10:04:25
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German / English Speaking Customer Support Consultant
Location: Ringwood, Hampshire (Hybrid Working)
Basic Salary: £29,286 per annum + bonus
Hours of work: 40 hours per week (Shifts between Monday - Saturday 8.00am - 8.00pm)
This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.
Main Responsibilities:
To answer the phone promptly and professionally when required.
To respond to emails and live chat promptly and professionally.
To work closely with the Team Leader to ensure client expectations are met.
To display a professional manner to clients at all times, whether in person, by phone or in writing.
To continually look for ways to improve performance.
To be well organised, professional and reliable.
To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
To demonstrate a willingness to learn and have fun at work!
Skills and experience required:
German and English written and verbal communication essential
Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)
In return our client offers:
A fun and sociable team environment working culture
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Free car parking
Cycle to work scheme
So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY! ....Read more...
Type: Permanent Location: Ringwood, England
Start: ASAP
Duration: Temp to Perm
Salary / Rate: £29000 - £29300 per annum + excellent benefits
Posted: 2024-04-08 09:45:31
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Civil Enforcement Officer- Hillingdon, West London - Full Time 42 Hours per week.
Salary £26033.28 (£11.92/hour)
4 days out of 7, 10.5 our shifts
Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills?
Do you have excellent customer service skills? Do you enjoy being on the go?
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner.
- Be able to patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- £11.92 per hour
- Full credited training
- 4 day week
- Employee Discount
- Pension
- You will be entitled to 5.6 working weeks holiday per year.
Your annual entitlement is based on the number of days that are worked over an average working week.
If your working pattern is Monday to Friday - five days per week, you are entitled to 5.6 working weeks, which is 20 days, plus the eight customary Bank & Public holidays.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hillingdon,England
Start: 08/04/2024
Salary / Rate: £11.92 per hour - £26033.28 per annum
Posted: 2024-04-08 09:40:04
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Civil Enforcement Officer- Hillingdon, West London - Full Time 42 Hours per week - £26,033.28 per annum
Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills?
Do you have excellent customer service skills? Do you enjoy being on the go?
Are you over 18 and have a Full UK Driving Licence?
DRIVERS WANTED
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner.
- Be able to patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- £11.92 per hour
- Full credited training
- 4 days out of 7 / 10.5 hour shifts
- Employee Discount
- Pension
- You will be entitled to 5.6 working weeks holiday per year.
Your annual entitlement is based on the number of days that are worked over an average working week.
If your working pattern is Monday to Friday - five days per week, you are entitled to 5.6 working weeks, which is 20 days, plus the eight customary Bank & Public holidays.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
Drivers wanted!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 08/04/2024
Salary / Rate: £26033.28 per annum
Posted: 2024-04-08 09:33:03
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Customer Service Executive - No experience needed.Location: Wilmslow, hybrid, 2 days in the office, 3 from home.Hours: Monday - Friday 08:30 - 17:00We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We don't do micro-management - instead, we empower, support and innovate!We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.The role:, Contacting clients to book visits in line with their service agreement, Maximising Health and Safety Consultants time with confirmed visits, Reducing our Consultants' travel time with effective diary planning, Ensuring all cancelled visits are followed up and re-booked, Achieving KPIs set regarding client visits, Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries, Ensuring accurate reporting of visits related issues/queries, Generating and managing monthly Management Information reports, Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client.The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.What's in it for you? We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25 day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £22575.00 per annum
Posted: 2024-04-05 17:31:32
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Customer Service Executive - No experience needed.Location: Wilmslow, hybrid, 2 days in the office, 3 from home.Hours: Monday - Friday 08:30 - 17:00We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We don't do micro-management - instead, we empower, support and innovate!We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.The role:, Contacting clients to book visits in line with their service agreement, Maximising Health and Safety Consultants time with confirmed visits, Reducing our Consultants' travel time with effective diary planning, Ensuring all cancelled visits are followed up and re-booked, Achieving KPIs set regarding client visits, Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries, Ensuring accurate reporting of visits related issues/queries, Generating and managing monthly Management Information reports, Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client.The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.What's in it for you? We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25 day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £22575.00 per annum
Posted: 2024-04-05 17:28:08
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TRAINEE CUSTOMER SERVICE ADVISOR BLACKBURN UP TO £21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE
THE OPPORTUNITY:
Get Recruited is partnered with a fantastic industry leading business in Blackburn.
Due to continued expansion and further growth forecast for 2023 they are looking for a Trainee Customer Service Advisor to start their career in the Legal team and benefit from training, development and progression. This is a fantastic opportunity for an individual who is a recent graduate or has some experience or exposure to customer service, administration, accounts or finance who is looking for an opportunity to develop their knowledge and build their career in a rewarding and supportive environment.
TRAINEE CUSTOMER SERVICE ADVISOR WILL INCLUDE:
Preparing documents and correspondence for clients
Managing the logging and storing of confidential client files
Managing diaries of the senior team and booking appointments
Maintaining the online filling system
Handling incoming queries that come into the team over phone and email
Talking clients through processes, costs involved and booking appointments
Preparing files for client appointments
Organising payments and receipts
KEY EXPERIENCE:
Experience within a Customer Service role
Excellent Administrative skills
Degree or equivalent work experience
IT systems savvy with experience of Microsoft Excel desirable
Excellent communication skills
Determined and results focused
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Blackburn, England
Start: ASAP
Salary / Rate: Up to £21000.00 per annum + Training + Development
Posted: 2024-04-05 15:50:41
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Civil Enforcement Officer - Bootle - Full Time - 40 hours per week - £25,875.60 per annum
Do you like caring for the environment and helping the public? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer?
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. There will be no requirement to deal with the issue.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
DRIVERS RECIEVE A MOBILE ALLOWANCE
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners as we are part of the Armed Forces Covenant.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 05/04/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-04-05 13:35:03
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Account Manager -Near Devizes £negotiable My client, is looking to recruit a Account Manager to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services Account Manager will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Account Manager Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations.
- Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager.
- Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc.
to minimise haulage where possible and advising sales accordingly.
- Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker.
- Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Account Manager Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Type: Permanent Location: Devizes, Wiltshire, England
Salary / Rate: Competitive
Posted: 2024-04-05 09:07:15
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GRADUATE OPPORTUNITY BLACKBURN UP TO £21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE
THE OPPORTUNITY:
Get Recruited is partnered with a fantastic industry leading business in Blackburn.
Due to continued expansion and further growth forecast for 2023 they are looking for a Trainee Customer Service Advisor to start their career in the Legal team and benefit from training, development and progression. This is a fantastic opportunity for an individual who is a recent graduate or has some experience or exposure to customer service, administration, accounts or finance who is looking for an opportunity to develop their knowledge and build their career in a rewarding and supportive environment.
TRAINEE CUSTOMER SERVICE ADVISOR WILL INCLUDE:
Preparing documents and correspondence for clients
Managing the logging and storing of confidential client files
Managing diaries of the senior team and booking appointments
Maintaining the online filling system
Handling incoming queries that come into the team over phone and email
Talking clients through processes, costs involved and booking appointments
Preparing files for client appointments
Organising payments and receipts
KEY EXPERIENCE:
Experience within a Customer Service role
Excellent Administrative skills
Degree or equivalent work experience
IT systems savvy with experience of Microsoft Excel desirable
Excellent communication skills
Determined and results focused
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Blackburn, England
Start: ASAP
Salary / Rate: Up to £21000.00 per annum + Training + Development
Posted: 2024-04-04 17:17:15
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£25,000 - £30,000 + Benefits
In order to provide a fully comprehensive, end-to-end administrative and quotation support service to our client's ever-expanding list of customers, a warm, engaging and professional individual with a naturally customer focussed approach is required to join the team with immediate effect.Our client is a proud supplier of industry leading doors, windows and associated products.
With a diverse wealth of manufacturing experience and over 30,000 sq ft of production space they supply the trade nationwide with high quality products and great service at fair and honest prices.The ideal Quotations & Customer Support Specialist will draw upon their recent customer service or support experience in a fast paced, SME office environment, to fully understand our client's customer requirements in order to provide accurate, time sensitive quotations.
The ability to quickly create open, warm and honest conversations with customers to truly understand their requirements is essential.
However, previous estimating or quotation preparation knowledge is not required as all relevant product and service training will be provided to the candidate that can demonstrate commercial awareness and a desire to join a successful, supportive team.
The role is office based, with no travel required.Key Responsibilities:
Interpreting drawings and preparing accurate quotes and cost estimates for customers in a timely manner.
Using Window Designer (First Degree Systems) software to generate costs.
To have a good understanding of the technical specifications of SGGs product offering and advise customers accordingly (existing technical experience preferred, but not required).
Collaborating and communicating with sales and production teams in order to gather the necessary information for the estimation process.
Coordinate receipt of all necessary information before progressing to order, so production have all information required.
Maintain high levels of customer service at all times, communicating via email, over the phone and in person.
Manage and demonstrate products to customers in person in the showroom.
Skills & Experience
Experience in a customer focussed, support or administrative role OR demonstrable experience of working in a dynamic, commercially focussed role, ideally in a technical environment
Excellent communication, attention to detail and good customer service skills
The ability to understand basic technical concepts and ask appropriate design focussed questions
Proficient in Microsoft Office Suite with the ability to learn new software packages and platforms
Strong organisational and multi-tasking skills.
Excellent communication skills (listening & questioning)
Desire and focus to provide a successful, customer centric outcome
This is a great opportunity for an ambitious, engaging and highly organised individual to join a highly regarded and growing manufacturer.
An attractive salary is available alongside genuine career development opportunities and other employee benefits.
Apply now! ....Read more...
Type: Permanent Location: Morden, England
Start: ASAP
Salary / Rate: £23000 - £25000 per annum + Benefits
Posted: 2024-04-04 12:27:57
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The Role
Civil Enforcement Officer -Lambeth - Full-Time - £29,061.50 per annum (£13.15 per hour LLW)
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and are willing to patrol on foot.
You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer.
You could be offered long-term, stable employment.
There are now have positions for those wanting to make a positive impact on their local area and we can offer you:
- Full time hours working any 4/5 days including weekends on a rota basis
- Full time hours working 5 days on static shifts (Mon to Fri or including weekends)
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
So, could this role be for you?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme ....Read more...
Type: Permanent Location: Lambeth,England
Start: 04/04/2024
Salary / Rate: £29,061.50 per annum
Posted: 2024-04-04 11:40:04
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The Role
The Role
Civil Enforcement Officer -Lambeth - Full-Time - £29,061.50 per annum (£13.15 per hour LLW) plus mobile daily allowance.
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence, full driving licence or be willing to cycle.
You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer.
You could be offered long-term, stable employment.
There are now have positions for those wanting to make a positive impact on their local area and we can offer you:
- Full time hours working any 4/5 days including weekends on a rota basis
- Full time hours working 5 days on static shifts (Mon to Fri or including weekends)
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
So, could this role be for you?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme ....Read more...
Type: Permanent Location: Lambeth,England
Start: 04/04/2024
Salary / Rate: £29,061.50 per annum
Posted: 2024-04-04 11:32:08
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Job Type: Customer Service Advisor
Location: Camden
Duration: Temp Ongoing
Hours: 36 Hours a week, Office based
Salary: £19.36 umbrella p/h
Key Responsibilities:
Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.
Seamlessly transitioning between various customer service access channels including telephony, face-to-face interactions, processing, correspondence, and web-based communication.
Responding proactively to changes in customer demand by efficiently moving across services and channels to address inquiries and provide assistance.
Making informed decisions on the frontline to resolve inquiries effectively at the first point of contact, demonstrating problem-solving skills and resourcefulness.
Demonstrating a high skill level in managing complex cases and case-work, ensuring thorough understanding and appropriate resolution.
Actively participating in service improvement initiatives by sharing ideas and collaborating on projects as required, aiming to enhance overall service delivery.
Providing support and guidance to entry-level and experienced Customer Service Officers, fostering a collaborative and supportive team environment.
Key Experience:
General Understanding of Relevant public Services
Familiar with at least 2/4 service clusters and customer service access processes.
Fast paced environments
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Camden, England
Start: ASAP
Salary / Rate: Up to £19.36 per hour + Umbrella p/h
Posted: 2024-04-04 09:10:02
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Job Title: Complaints Officer
Work Pattern: 36 Hours a week
Contract: April 2024
Location: Westminster
Days: Mon - Fri
Salary: £20.03 umbrella p/h
Our client is looking for a Complaints Officer to join their team in Westminster.
You will be responsible for contributing to the delivery of complaints resolutions and resolving enquiries efficiently and effectively.
Job Role -
Draft, review, amend, and dispatch responses to customer, member, and stakeholder feedback, ensuring accuracy and professionalism in all communications.
Receive and handle feedback, complaints, requests, and/or inquiries from members of the public, members, and stakeholders through various channels.
Liaise with contractors, customers, stakeholders, and colleagues to investigate, resolve, and respond to feedback, requests, complaints, and/or inquiries in a timely manner.
Handle complainants, colleagues, and stakeholders sensitively and in accordance with organisational confidentiality and data protection policies.
Develop and maintain effective professional relationships with partners to facilitate efficient resolution of feedback and complaints.
Manage the organisation's Freedom of Information, Data Protection, and Information Management processes.
Escalate serious or urgent feedback, requests, complaints, and/or inquiries to the attention of the Complaints Team Manager or Complaints and Service Improvement Manager.
Recommend resolutions to complaints, feedback requests, and/or inquiries and monitor their implementation to ensure timeliness and quality.
Collate and track performance metrics on both complaints and member inquiries, including key performance indicators (KPIs) and satisfaction delivery.
Ideal Candidate:
Experience resolving complex complaints.
Microsoft Proficient
Ability to organise and prioritise own workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Westminster, England
Start: ASAP
Salary / Rate: Up to £20.03 per hour + Umbrella p/h
Posted: 2024-04-04 08:58:27
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Senior Customer Service Executive
Location: Wokingham,Berkshire
Salary: Circa £13 per hour + Excellent Benefits
Job Type: 3-Month Fixed Term Contract (FTC)
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
* Maintain regular liaison with workshop logistics and various departments to keep customers informed.
* Timely generation and processing of quotes according to departmental targets.
* Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
* Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
* Collaborating with the supply chain team for necessary parts.
* Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
* Oversee critical customer accounts, ensuring exceptional service levels are maintained.
* Serve as the primary contact for colleagues when the CSM and TL are unavailable.
* Conduct a minimum number of customer visits annually.
* Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
* Previously worked as a Customer Service Executive or in a similar role.
* Possess 1-2 years of experience in a similar customer service role.
* Capable of overseeing AOGs from start to finish.
* Ability to report customer progress and pinpoint pain areas for resolution.
* Computer skills including Microsoft Office.
* Exceptional attention to detail and numerical accuracy.
* Strong communication and numeracy skills
* Demonstrated ability to prioritise tasks and manage ones workload effectively.
* Self-driven with a keenness to acquire new skills and work independently.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive
....Read more...
Type: Permanent Location: Wokingham, England
Start:
Duration:
Salary / Rate: £13 - £13 Per Hour
Posted: 2024-04-03 23:35:02
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Customer Service Team Leader
Job Description
Gloucestershire County Council are seeking a highly motivated and experienced individual to join their team as a Team Leader within the Adult Social Care Customer Services Team.
As a Team Leader, you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources.
You will need to demonstrate excellent line management skills, exhibit leadership behaviours, foster a positive working environment and promote continuous development.
Responsibilities
Monitor and manage demand, ensuring appropriate allocation of resources to meet the needs of the business.
Ensure that the service is compliant with relevant standards, legislation, quality assurance frameworks, taking a proactive approach in maintaining and enhancing service delivery.
Have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.
Provide guidance and support to team members, including coaching, mentoring, and training.
Manage and motivate a team of customer service representatives to achieve performance targets and KPIs.
Requirements
Minimum of 3 years of experience in a similar role.
Excellent line management skills.
Proven track record of achieving performance targets and KPIs.
Strong communication and interpersonal skills.
Ability to work well under pressure and manage conflicting priorities.
If you are a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire, then this is an excellent opportunity for you.
Apply now with your CV.
....Read more...
Type: Contract Location: Gloucester, England
Start: ASAP
Duration: 6 months
Salary / Rate: Up to £23 per hour
Posted: 2024-04-03 20:34:59
