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Job Title: Field Services EngineerBased at: Brighton / Hove /SeafordPackage:Starting £26,000 to £30,000 plus company car and mobile phone Job Summary Reporting directly to our Service Manager, the Field Services Engineer will join the Customer Operations Team as part of a team focused on delivering onsite technical resource for my clients educational institutions.
You will be assigned a portfolio of approximately 15 schools and scheduled to visit 3 schools a day where you will provide both proactive and reactive technical support and consultancy.
As the primary point of contact between the school and my client you will be expected to build strong relationships with the school Bursars and Heads.
Being part of the Customer Operations Team, you will be periodically redeployed back at the clients main office to assist our remote support team.
While we will expect you to be able to work autonomously, you will be part of a team of roughly 15 Field Engineers and 4 Remote Technicians.
Utilising unified communications, you will always have the ability to collaborate with your peers on issues ensuring the best grade of service to our valued customers.
Technical Skills
Network Troubleshooting (Hardware & Topology, TCP/IP)Understanding of Client/Server ApplicationsDesktop OS Installations & configurationHardware troubleshooting
Excellent understanding of desktop environments, including support for Microsoft Windows and Google Chrome OSMicrosoft Office 2013 to 365 (especially Outlook)Administration of Windows Server 2016 (especially Active Directory and Group Policy)Configuring and installing routers & firewallsExposure to ESS-SIMS beneficial
Attitude
Mature and professional attitude towards working in a sensitive educational environmentAbility to work both within a team and be self-motivated Logical approach to challengesAble to manage multiple tasks effectively and deliver within specified time framesHighly technical but customer focusedMust be presentable and personable
Due to the nature of this role the successful applicant will need a full UK driver's license will be required complete a DBS check. To apply for this role or for more information and an initial telephone interview please send your CV to soniab@justit.co.uk or contact me directly 0207 426 9844
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Type: Permanent Location: Brighton, England
Start: 15/04/2024
Salary / Rate: £28000.00 - £30500.00 per annum
Posted: 2024-04-15 09:43:12
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3rd Line Support Engineer
________________________________________
Location: St Albans (Hybrid)
Salary: £50,000 - £65,000 per annum
________________________________________
Are you a IT Professional with 3rd line support experience looking for an exciting new role?
About the company
Our client is a Managed Service Provider firm based in St Albans.
Position Overview
The role will encompass both technical support and technical project delivery for clients nationwide.
In addition, you will be responsible for managing the company's internal infrastructure and applications.
Responsibilities
, Manage client projects, ensuring adherence to scope, timelines, and budget.
, Act as Helpdesk escalation point, ensuring timely resolution of escalated tickets.
, Conduct Technical Pre-sales, offering tailored solutions to clients.
, Support internal systems for optimal business operation.
, Guide clients through smooth onboarding/offboarding processes.
, Coordinate with clients, internal teams, and third parties for project delivery.
, Provide technical consultancy to address client challenges.
, Conduct site surveys and maintain relevant documentation.
, Collaborate with Head of Operations on innovation and improvement initiatives.
Candidate Requirements
Essential Skills and personal qualities
, Proficient in Microsoft Endpoint Manager/Intune for device and policy management, Azure including Azure AD and virtual machines.
, Skilled in deploying and supporting Microsoft 365 products like SharePoint, OneDrive, and Teams, and managing/troubleshooting Windows Server 2008-2019.
, Knowledgeable about LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs, and network segmentation, as well as virtualization technologies like VMware and Hyper-V.
, Experienced in backup and recovery concepts, including configuration and restoration, and proficient with cloud technologies and security concepts.
, Skilled in working within technical project teams, holds Microsoft Certifications: MS-100, MS-101, MS-500, AZ-104, AZ-140, MD-100, MD-101, and CCNA certification or equivalent experience.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
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Type: Permanent Location: Hertfordshire, England
Start: ASAP
Salary / Rate: £50000.00 - £65000.00 per annum
Posted: 2024-04-04 12:32:28
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Tech Support Analyst - Build to rent operator Location: LondonSalary: £38,000 to £40,000 + benefits Do you want to be part of a business that is doubling in size over the next 2 years? Do you have 2 solid years experience within the IT field? If so, this role could be a perfect fit for you. About the company My client is predominantly based in London with 3 offices in and around London, and a further 2 opening in SE and Maidenhead Position Overview As a 1st/2nd line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues.
The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately. Responsibilities
Be the first point of contact for all IT issues/requests.Diagnose and troubleshoot hardware and software issues, including desktops, laptops and peripheralsCollaborate with other team members to resolve complex technical problems and ensure timely issue resolution and contribute to the development of proactive solutions.Install, configure, and maintain software applications, operating systems, and network components while ensuring compatibility, security, and optimal performance.Perform routine system maintenance, including updates, patches, security configurations and backup checks.
Educate users on basic technical procedures and best practices to enhance their overall IT experience.Document and track support incidents, resolutions, and workarounds in a detailed and organized manner.Escalate unresolved issues to other team members or appropriate external vendors as needed.Assist in the setup and maintenance of user accounts, permissions, and security settings across various systems and Get Living applications.Provide user training and guidance on utilizing IT tools effectively, promoting self-help resources, and encouraging best practices.Document technical procedures, solutions, user guides and knowledge base articles to enhance the team's efficiency and support capabilities.Participate in IT projects, such as system upgrades, migrations, and deployments, contributing technical expertise and support as required.
Candidate Requirements
Enthusiasm for technology!Essential experience of working in a ITIL environment.Experience in a technical support or helpdesk role supporting a Microsoft environment (ideally min.
2 years).Strong understanding of Microsoft operating systems and the Microsoft Office Suite.Understanding of cloud technologies specifically Microsoft Azure and all Microsoft associated management platforms.Experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.Knowledge of network protocols, connectivity, and basic network troubleshooting.Experience with remote support tools and techniques.
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Type: Permanent Location: Stratford, England
Start: 28/03/2024
Salary / Rate: £38000 - £40000 per annum
Posted: 2024-04-02 11:08:47
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Cloud Infrastructure Lead Location: LondonSalary: £75,000 to £80,000 + bonus + on-call (£3,500+) per annum About the company Our client is a well-established financial services firm based in Central London.
They have over 1200 staff across 2 main offices, with 8 people in their IT Infrastructure team. Position Overview You will be working across a traditional infrastructure and the ground-breaking potential of AI and automation.
With the majority of our infrastructure in Azure and a small part still on-premise, this role is mostly hands-on (75%), complemented by 25% focused on design, policy, process, and documentation.
You will play a crucial role in the organisation's transformation, blending technological advancements with strategic insight to enhance our infrastructure.
Responsibilities
Undertake analysis of technical infrastructure issues, opportunities and requirements, translating these into technical designs that describe a solution and building these into the future design patterns.Deputise for the Head of Infrastructure and act as a technical authorityIdentifying and remediating complex infrastructure issuesAct as a technical authority on the design and specification of standardised cloud resources and related automation solutions, to reduce or eliminate manual or repetitive tasks, improve end-to-end infrastructure health and system performanceContinuously improve the organisation's overall infrastructure architecture, ensuring that it is engineered to facilitate development, automation, reuse and consistency across the technology estateDesign, implement and maintain cloud infrastructure solutions that are secure by design, implement policies that ensure cloud infrastructure solutions remain secure, including identity and access management, patching and disaster recovery.Support and design and implementation of processes and controls that assure maximum uptime and quick service to stakeholders for both physical and cloud-based workloads
Candidate Requirements Essential Skills and personal qualities
Office 365/AzureExtensive experience of infrastructure within a DevOps environmentStrong IaC Skills preferably on TerraformStrong PowerShell skillsStrong Automation skillsPalo Alto and Meraki experienceStrong and demonstrable experience of physical infrastructure technologies, including IP based networks, WAN technologies, virtualisation, DHCP/DNS and SAN/NAS storageExperience with Linux OS's and Bash scripting
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
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Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £70000 - £80000 per annum
Posted: 2024-03-26 20:17:36
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Cloud Engineer (2nd Line Support)
Location: London
Salary: £30000 - £35000
Are you looking for an exciting new role?
About the company
Our client is a global marketing agency.
They are looking for a Cloud Engineer to join their team based at their site in London on a permanent, full-time basis.
Our technology team provides both IT services to the business and web hosting services for marketing campaigns.
This role provides an excellent opportunity to work in a fast paced and vibrant IT environment.
Our client is looking for someone who has a passion for IT and supporting others.
Your technical responsibilities will include but not be limited to:
Implementing and supporting Azure and Office365 services
Maintaining identity services using AAD as an SSO solution
Automation and Platform Support for in-house cloud services
Maintaining a high degree of customer service when responding to support issues.
Monitoring services to provide high availability
Automating operational Tasks
Optimising cloud resources to maximize cost-benefit
Responding to support requirements of Developers and Technical Operations
Partaking in out-of-hours support rota
Candidate Requirements
Essential Skills and personal qualities
Recent graduate
Microsoft certification
2-3 years relevant experience
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
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Type: Permanent Location: City of London, England
Start: 26/03/2024
Salary / Rate: £30000 - £35000 per annum
Posted: 2024-03-26 20:17:26
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Retail Systems Engineer
Location: Knightsbridge
Salary: £160 - £200 per day inside IR35
Do you have experience with IT and EPOS? Are you looking for the next step in your career?
A well-established award winning luxury retailer based in the heart of London.
They are currently looking for an retail systems engineer to join their growing team and provide reactive support to their users.
The ideal candidate must have at least a years' experience working with EPOS/ POS.
Being the face of IT, the candidate must have strong communication skills and be able to provide service to customers in a fast paced environment.
key daily activities include monitoring systems for availability, tracking ticket queues for support issues, investigating and troubleshooting incidents and building & configuring new EPOS & related systems.
Responsibilities
Investigate & resolve incidents and requests assigned to the Retail Systems Services team
Build and configure EPOS and related systems
Install, fix and replace EPOS and related systems
Provide the service to SLA's (Service level Agreement), targets and Service Management guidelines
Assist with the management of all monitoring system tools and alerting mechanisms, ensuring that systems are efficiently monitored
Participate in Project / Vendor meetings as Retail Systems experts and provide clear and meaningful updates
Candidate Requirements
Essential Skills and personal qualities
Ability to collaborate and work as a member of a high performing Team
Strong Troubleshooting and problem solving skills
Demonstratable customer facing IT support experience
Hands on knowledge of configuring and managing EPOS systems
Understanding of computer hardware, data networks and device configuration
IMAC Experience
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
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Type: Contract Location: London, England
Start: 22/03/2024
Salary / Rate: £160.00 - £200.00 per day
Posted: 2024-03-26 08:42:15
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IT Service Desk Analyst - Hedge FundLocation: City of LondonSalary: £35,000 to £45,000 + bonus Do you have over 2 years' experience providing 1st Line Support in the Financial services industry? If so, this role could be a perfect fit for you. About the company My client is global Hedge Fund leader with 250 users across 15 Offices. Position Overview As a 1st line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues.
The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately. Responsibilities
Run End of Day systems, ensuring accuracy and completeness.Ensure all change control documentation is completed in a timely manner.Perform asset, monitoring and control duties.Accurately report and maintain Active Directory, Exchange and System backups.Understand disaster recovery systems environment ensuring processes are documented and systems are operational.SCCM configuration/Administration and implementation following change control process.
Candidate Requirements
2 years + IT Support/1st Line experienceActive Directory and NTFS securityExperience with Windows 10, Active Directory, SCCM build automation and with Apple mobilephone configurationExcellent written and verbal communication skills - face to face, email and over the telephoneTroubleshooting and administration skills for laptops (HP), desktops, iOS phones, printers,Microsoft Windows (Windows 10), and Microsoft Office (Outlook, Word and Excel)Strong personal time-management with good prioritisation skillsGreat customer service skills
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Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £35000.00 - £45000.00 per annum
Posted: 2024-03-19 14:51:29
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2nd Line Engineer experienced withinFinance Sector required in Canon Street up to £43k, office based.
Job overview Provide 2nd line internal and external support to end users and clients, with some 2nd line support with 3rd line when necessary.
Assist IT support manager with IT hardware and software related projects.
Key Requirements:
Experience of working in a Service Desk environment
Experience of using a Service Desk application
Excellent communication skills
Basic understanding of a computer network
Windows 10/11 experience
MS Office 365 support and use skills
Experience in desk phone telecommunicates.
Main tasks
Business
To ensure the Firm's I.T.
infrastructure functions smoothly both in London and remotely in other locations
To make recommendations for improvement where appropriate
To be the expert in own area of specialisation
Role is office based with 5 days being present in the London office.
Some shift work might be required to cover morning hours shift from 7AM
Technical
To be familiar with the operational characteristics of all the Firm's systems
To Provide 1st & 2nd (when necessary) line support logging via Bloomberg, Symphony and Zendesk.
To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T.
where they might be of use to the Firm
Interaction with users and suppliers
To be positive and pro-active when dealing with queries and problems with staff
To treat all suppliers fairly and professionally
Qualifications, skills, experience and competencies needed
Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
Familiar with ITIL best practices
Able to work under pressure
Analytical and numerate
Used to problem solving under pressure.
Used to working ‘until the job gets done'
Well organised
Customer facing
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Type: Permanent Location: London, England
Start: 07/03/2024
Salary / Rate: £40000.00 - £42000.00 per annum
Posted: 2024-03-19 11:20:54
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Job Title: Field Services EngineerBased at: Brighton Package:Starting £28,000 to £30,500 Job Summary Reporting directly to our Service Manager, the Field Services Engineer will join the Customer Operations Team as part of a team focused on delivering onsite technical resource for my clients educational institutions.
You will be assigned a portfolio of approximately 15 schools and scheduled to visit 3 schools a day where you will provide both proactive and reactive technical support and consultancy.
As the primary point of contact between the school and my client you will be expected to build strong relationships with the school Bursars and Heads.
Being part of the Customer Operations Team, you will be periodically redeployed back at the clients main office to assist our remote support team.
While we will expect you to be able to work autonomously, you will be part of a team of roughly 15 Field Engineers and 4 Remote Technicians.
Utilising unified communications, you will always have the ability to collaborate with your peers on issues ensuring the best grade of service to our valued customers.
Technical Skills
Network Troubleshooting (Hardware & Topology, TCP/IP)Understanding of Client/Server ApplicationsDesktop OS Installations & configurationHardware troubleshooting
Excellent understanding of desktop environments, including support for Microsoft Windows and Google Chrome OSMicrosoft Office 2013 to 365 (especially Outlook)Administration of Windows Server 2016 (especially Active Directory and Group Policy)Configuring and installing routers & firewallsExposure to ESS-SIMS beneficial
Attitude
Mature and professional attitude towards working in a sensitive educational environmentAbility to work both within a team and be self-motivated Logical approach to challengesAble to manage multiple tasks effectively and deliver within specified time framesHighly technical but customer focusedMust be presentable and personable
Due to the nature of this role the successful applicant will need a full UK driver's license will be required complete a DBS check. To apply for this role or for more information and an initial telephone interview please send your CV to soniab@justit.co.uk or contact me directly 020 7426 9844
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Type: Permanent Location: Brighton, England
Start: 06/03/2024
Salary / Rate: £26000 - £30050 per annum
Posted: 2024-03-18 09:17:43
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Network Engineer
Location: Dublin
Salary: €50,000 - €65,000 per annum
Are you an IT Professional looking for an exciting new role?
About the company
Our client is fast-growing IT managed services provider based in the Dublin
Position Overview
As the public face of the IT Department, you will be servicing a broad range of customers across range of network technologies.
Responsibilities
This seasoned IT professional will play a pivotal role in supporting IT infrastructure, networks, and security.
Handling requests ranging from routing/switching, firewall, VoIP, and IT support
Support, configure, and install network security devices, primarily Sonicwall and Fortinet.
Maintain and enhance documentation of customers' network environment.
Provide Level-2/3 support and troubleshooting to resolve issues.
Collaborate with vendors and other IT teams for issue resolution.
Responsible for implementing network infrastructures.
Conduct network maintenance and system upgrades, including service packs, patches, and security configurations.
Adhere to established configuration and change management policies to ensure awareness, approval, and success of changes to the network infrastructure.
Candidate Requirements
Essential Skills and personal qualities
IT Degree or equivalent combination of qualifications and experience.
Previous experience in supporting Network Routing, Switching, Security.
Knowledge in several of the following areas: Logging, network access control, Sonicwall or Fortinet routing and switching, VPN, configuration of firewalls.
Experience in virtualization technologies, such as VMware.
Experience in storage/backup best practices for hardware and operating systems.
Proficient technical knowledge of current network hardware, protocols, and Internet standards, including excellent hardware troubleshooting skills.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
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Type: Permanent Location: Dublin Airport, Republic of Ireland
Start: 11/03/2024
Posted: 2024-03-11 16:39:32
