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AdministratorMonday – Friday 37 hours per week9am – 5pm or 8am – 4pmWakefieldTemporary£12.59 per hour
*YOU MUST BE AVAILABLE FOR AN IMMEDIATE START
* My client is a leading distributor who is currently looking for an administrator to join the team on a temporary basis.
The successful candidate will be joining a team and will be supporting the procurement team.AdministratorA high proportion of the role will be providing support to the buyer and category manager on procurement activities, mainly administrative and housekeeping duties but potentially leading to the creation of further competitions and quotes on behalf of customers.
The role will also involve offering guidance and support to customers enquiring about company solutions including issuing guidance documents, providing administration support, supporting the development of marketing collateral, and helping with a wide range of day-to-day tasks.
Creating and managing filing documentsMonitoring inboxesCreating & Editing documents.General AdministrationUsing the CRM to update.Assisting with procurement practices (training can be provided)Undertake all tactical process & administrative activity to support the Facilities and Waste Management team as required.Support all operational requirements, such as (not exhaustive), supplier performance data capture, collation of customer and supplier data, system housekeeping, administration.Supplier management and management information collection and review including financial and KPI management.Deal with internal and external customers and suppliers as required.Demonstrate the company values & ways of working which support the overall business goals, show initiative rather than wait for tasks or instruction.To conduct further competitions for customers – dealing directly with customers offering support with documentation, managing the process fully and undertaking all steps in the procurement cycle.
Administrator Requirements:
You must have experience working within an Administrator role previously.Use and knowledge of systems.Computer Literate including Microsoft Office Programs i.e.
Outlook, work, and Excel.You must be confident and courteous on the telephone and be able to communicate effectively.Number literate.Work well under pressure.Works well with a team environment.
Winsearch acts as an employment agency for permanent staff.
We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn. Consultant – April Bryan – april.bryan@winsearch.uk ComH Our clients and their customers come from diverse backgrounds and so do we.
We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise.
This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks ....Read more...
Type: Contract Location: West Yorkshire, England
Salary / Rate: £12.59 - 12.59 per hour
Posted: 2024-04-22 15:01:54
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Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations.
- Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager.
- Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc.
to minimise haulage where possible and advising sales accordingly.
- Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker.
- Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Type: Permanent Location: Devizes, Wiltshire, England
Salary / Rate: Competitive
Posted: 2024-04-22 10:12:38
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Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
* Create and implement policies and procedures for customer service.
* Establish and convey standards for service.
* Cultivate customer relations through networking.
* Oversee daily operations of the service team.
* Delegate tasks effectively for departmental efficiency.
* Ensure resources for service delivery.
* Review and manage customer complaints.
* Handle escalated service issues.
* Implement strategies for service quality enhancement.
Requirements:
* Previously worked as a Customer Services Manager or in a similar role.
* At least 3 years of experience in a management role.
* Have industry experience.
* Background in customer service and leadership roles.
* Understanding of customer service principles and practices.
* Strong product knowledge.
* Degree in Business Administration or relevant field.
* Skilled in CRM and MS Office.
* Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
....Read more...
Type: Permanent Location: Wokingham, England
Start:
Duration:
Salary / Rate: £46000 - £54000 Per Annum
Posted: 2024-04-21 23:35:03
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Are you an experienced receptionist looking for a temporary role in a busy environment based in Llanduno? In the receptionist role you will be :
Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queriesEnsuring all customer contact is recorded accurately and correctly using bespoke CRM systemsHandling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriateOther additional duties to support priorities of the Customer Engagement Centre
To be considered for the receptionist role you must have:
Excellent telephone and customer service skillsHigh levels of empathy and a friendly natureGood IT skills including: Word, Excel and OutlookStrong attention to detail and accuracy
This is a temporary role working from the 7th - 10th May and is based in Llandundo.
This role is offering an hourly rate of £11.44 per hour PLUS holiday pay and the working hours are 9am -17:00pm. ....Read more...
Type: Contract Location: LL30 UK, Llandudno, Conwy, Wales
Start: 19 April 2024
Salary / Rate: £11.44 - 11.44 per hour
Posted: 2024-04-19 14:03:22
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Environmental Enforcement Officer Hillingdon - Full-Time - £23795.20 per annum
Do you have experience of enforcement work? Do you enjoy working outdoors?
Do you like caring for the environment and helping the public?
Do you have excellent customer service skills and enjoy being on the go? Could you be our next Environmental Enforcement Officer?
You will need to be over 18 to apply and having a full clean Driving Licence
As an Environmental Enforcement Officer, you will enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations.
So, what can you expect as an EEO?
Youll be helping members of the public, patrolling streets and upholding environmental conducts.
What will you do?:
- To monitor and enforce within the London Borough of Hillingdon by foot patrol, undertake inquiries and pursue action where appropriate.
- Take action to councillor and public enquiries /complaints regarding local environmental quality and anti-social behaviour.
- To issue Fixed Penalty Notices for offences where appropriate.
- Record witness statements and conduct interviews under caution when required.
- Validate personal details of offenders.
- The preparation of and submission of relevant cases for prosecution.
In conjunction with legal services in presenting cases to court, attending as a witness when required
- Ensure effective and efficient recording of work details and case progression including the use of computer software
- And the building of good working relations with key service areas and other key agencies including the Police.
What will you bring?:
- Experience of enforcement work.
- Experience of carrying out awareness raising/promotional work.
- Knowledge of environmental services such as cleansing and waste collection.
- Have the ability to communicate effectively to different audiences and work as part of a team.
- Be reliable, self-motivated, and capable of dealing with potentially argumentative people/situations.
- Have the ability to develop, implement and follow policies/procedures.
- Be able to deal with complaints and resolve complex issues
Be able to work flexible hours and act as cover for other enforcement staff during periods of absence.
Demonstrate an understanding of Health and Safety and data protection when dealing with confidential matters.
What is on offer to you?:
£22,880 per annum
40 hours per week
Overtime
Bonus
Free Car parking
Training and Development
Pension
· Great supportive team and career prospects
So, what are you waiting for? APPLY NOW
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hillingdon,England
Start: 19/04/2024
Salary / Rate: £23795.20 per annum
Posted: 2024-04-19 13:29:15
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Customer Service Advisor (On -Street Notice Processing) - Wigan - Full Time; 37.5 hours per week - £22,308 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.
If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.
Could this be you?
What will you do?:
- Answering customer enquiries via telephone and email in line with APCOA service level standards.
Specific training in practices will be provided to you.
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
This list is not exhaustive and is subject to variation as the contract requires.
What will you bring?:
- Customer service experience
- A good basic level of education.
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
Skills, interests, and qualities:
Self motivated with a pro-active nature
Positive behaviours with colleagues and customers.
Excellent problem solving skills.
Punctual and reliable.
Knowledge of excel.
What is on offer to you?:
- 37.5 hours per week
- Full uniform
- Training and development
- Company Pension
- Employee Discount Scheme
- Once monthly free staff lunch
- Free parking
- Income: £22,308
Working hours and conditions:
Monday to Friday 0900-1700.
30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 19/04/2024
Salary / Rate: £22,308 per annum
Posted: 2024-04-19 10:13:03
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Customer Service - Motor Claims Handler
Location - Eastleigh (Hybrid Working)
Salary - £24,100 per annum (increasing to £25,600 within 18 months)
Hours - 37 ½ hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)
Are you ready to be the reassuring voice our client's customers rely on? Join their vibrant team in Eastleigh as a Motor Claims Customer Service Advisor.
No prior insurance experience necessary - just bring your eagerness to learn and enthusiasm for customer service.
Our client offers a balanced work-life schedule with a 37 ½ hour week.
Shifts are set in advance, allowing you to plan around your personal commitments.
After your probationary period, enjoy additional flexibility such as a four-day workweek dependent on Company needs.
Main Responsibilities:
Guide customers through their policy coverage to ensure they fully understand their benefits.
Provide a stress-free experience by addressing customer concerns with clarity and empathy.
Assist in creating new claims and ensure thorough understanding of customer needs.
Handle enquiries from brokers and partners to ensure continuous progress.
Ensure accurate processing of claims with comprehensive training provided.
Manage challenging calls professionally and efficiently.
Deliver outstanding customer service, prioritising customer satisfaction.
Identify potential fraud indicators and make informed decisions through effective questioning techniques.
Maintain consistently high standards in handling calls.
To be successful as a Motor Claims Customer Service Advisor, you need to have the following skills/experience:
Prior customer service experience preferred but not required; we prioritise attitude and potential.
Passion for delivering exceptional customer experiences.
Resilience to handle tough situations with a positive outlook.
Strong verbal and written communication skills, with an ability to simplify complex concepts.
Eagerness to learn in a fast-paced environment.
Team player mindset, thriving in collaborative environments.
Can-do attitude with a commitment to fostering an inclusive team culture.
In exchange for your hard work and commitment, our client offers the following amazing benefits:
A competitive pension for which our client will pay twice the amount.
Generous amount of holidays with the option to buy up to 10 additional days.
Regular salary reviews
Discretionary annual bonus based on personal and company performance
Life assurance of 4 x salary with the option to flex up
Return to work programme scheme
Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com).
Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more
So, if you are looking to join a company where you will be rewarded for your hard work, apply today! ....Read more...
Type: Permanent Location: Eastleigh, England
Start: ASAP
Duration: Permanent
Salary / Rate: £24100 - £25600 per annum + excellent benefits
Posted: 2024-04-18 18:13:06
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Civil Enforcement Officer - Southport - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self sufficient person? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. You will not have to deal with these issues - only by issuing tickets/notices.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southport,England
Start: 18/04/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-04-18 14:40:04
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Customer Retentions Advisor
Salary: £24,000 - £25,000 per annum
Location: Bournemouth/Poole area
Hours: 37 ½ hours per week
Contract: Full Time, Permanent
Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team.
Working as a Retention Advisor, your role is to retain existing policy holders in the household Insurance market.
In this telephony-based position, you will manage a portfolio of customers whilst working with Insurers, management agencies and the administration team to ensure continued retention of existing business ensuring you meet the clients diverse customer needs and requirements.
Main Responsibilities:
Managing clients within the retention cycle
Making outbound calls to existing customers to discuss their upcoming renewal
Adherence to the requirements laid out by the FCA in terms of compliance and customer risk
Build relationships with 3rd party Insurers and Underwriters
Upselling additional products, seek cross sale and referral opportunities where applicable
Providing first class customer service through advice and expertise
In order to be successful in this Retentions role, our client is looking for someone who has:
Excellent communication skills - listening and building relationships with customers as it's important that you really get to know and understand their requirements.
You have amazing problem-solving skills -you will need to come up with tailor made solutions as our client doesn't have a "one size fits all" approach for their customers
No previous experience required as our client offers on-site training, workshops, coaching and will support you through industry qualifications.
Professional and ambitious
A great team-player
In return for your hard work and commitment, our client offers fantastic benefits including:
25 days holiday, increasing to 27 days through service (plus bank holidays)
Access to a Healthcare Cashplan, which gives you access to lots of different benefits
Excellent training and development schemes with accelerated career progression
Company funded CII professional qualification
Enhanced maternity and paternity policies
Cycle to work loan scheme
Discount on gym membership across the UK
Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
Access to hundreds of high street retailer discounts
Employee Assistance Programme
....Read more...
Type: Permanent Location: Bournemouth, England
Start: ASAP
Duration: Permanent
Salary / Rate: £24000 - £25000 per annum + excellent benefits
Posted: 2024-04-18 11:14:24
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German Speaking IT Support
Location: Bournemouth (Hybrid Working)
Salary: £25,000 per annum, plus annual performance bonus
Hours: Monday - Friday, 40 hours per week
Our client, based in Bournemouth, offers end-to-end solutions to their customer's business problems.
Not only do they have offices in the UK, but also Spain, US, New Zealand, the Philippines and South Africa.
Their end-to-end sales and marketing solutions in multi-languages help tech brands such as Adobe, SAP, HP, Dell (and more) grow their businesses better, faster and more efficiently.
Our client is looking for passionate and professional German speaking individuals to join their successful team.
No experience required! Just the desire to kick start a career in technology sales.
Main Responsibilities:
Answer inbound calls and technical queries on the IT software we provide.
Build rapport and nurture relationships, identifying opportunities to up-sell.
Ensure excellent customer support, direct escalations to the respective stakeholders.
Learning the necessary tools to be able to succeed in the role; with a can-do attitude and an open mind to learning.
In order to be successful in this role, you need to have the following skills/experience:
Speak German as your FIRST language and easily communicate to decision makers across the German market
Self-motivated, proactive, flexible and curious
Desire to improve, receive feedback and be coached to win in tech sales
Our client offer a fantastic and elite training program, so no previous technical experience necessary! They also offer great benefits and development opportunities.
To find out more, APPLY TODAY! ....Read more...
Type: Permanent Location: Bournemouth, England
Start: ASAP
Duration: Permanent
Salary / Rate: £25000 - £28000 per annum + excellent benefits
Posted: 2024-04-18 10:53:57
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German / English Speaking Customer Support Consultant
Location: Ringwood, Hampshire (Hybrid Working)
Basic Salary: £24,960 - £28,360 (OTE)
Hours of work: 40 hours per week (Shifts between Monday - Saturday 8.00am - 8.00pm)
This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.
Main Responsibilities:
To answer the phone promptly and professionally when required.
To respond to emails and live chat promptly and professionally.
To work closely with the Team Leader to ensure client expectations are met.
To display a professional manner to clients at all times, whether in person, by phone or in writing.
To continually look for ways to improve performance.
To be well organised, professional and reliable.
To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
To demonstrate a willingness to learn and have fun at work!
Skills and experience required:
German and English written and verbal communication essential
Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)
In return our client offers:
A fun and sociable team environment working culture
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Free car parking
Cycle to work scheme
So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY! ....Read more...
Type: Permanent Location: Ringwood, England
Start: ASAP
Duration: Temp to Perm
Salary / Rate: £24960 - £28360 per annum + excellent benefits
Posted: 2024-04-18 10:46:53
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German / English Speaking Customer Support Consultant
Location: Docklands, London (Hybrid Working)
Basic Salary: £24,960 - £28,360 (OTE)
Hours of work: 40 hours per week (Shifts between Monday - Saturday 8.00am - 8.00pm)
This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.
Main Responsibilities:
To answer the phone promptly and professionally when required.
To respond to emails and live chat promptly and professionally.
To work closely with the Team Leader to ensure client expectations are met.
To display a professional manner to clients at all times, whether in person, by phone or in writing.
To continually look for ways to improve performance.
To be well organised, professional and reliable.
To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
To demonstrate a willingness to learn and have fun at work!
Skills and experience required:
German and English written and verbal communication essential
Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous call centre/back office experience (desirable)
In return our client offers:
A fun and sociable team environment working culture
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Free car parking
Cycle to work scheme
So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY! ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Duration: Temp to Perm
Salary / Rate: £24900 - £28360 per annum + excellent benefits
Posted: 2024-04-18 10:39:52
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Job Title: Customer Service Advisor Locations: Hammersmith and Fulham Contract Type: Temp - Ongoing Work Pattern: 36 hours per week Start Date: Asap Pay rate: £21.12 Umbrella p/hYou will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered.
The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.Job Role -
Act as the first point of contact for resident inquiries regarding rent income, demonstrating empathy and professionalism across all communication channels including telephone (inbound and outbound), web, email, face-to-face, SMS, and written correspondence.
Assist residents in understanding their rent arrears situation, identifying potential financial hardship, and advising on suitable avenues of support to maximise their income.
Play a pivotal role in supporting residents to maintain their tenancies by providing guidance and assistance tailored to their individual circumstances.
Utilise a dedicated platform to update the Department of Work and Pensions regarding changes in rent charges in accordance with published timescales.
Maximise successful first-time contacts from residents while providing personalised guidance based on individual circumstances, ensuring effective signposting to relevant support services.
Suitable Candidates experience: -
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £21.12 per hour + Umbrella p/h
Posted: 2024-04-18 08:20:19
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Job Title: Customer Resolution Officer Contract Type: Temp -Ongoing Work Pattern: 35 Hours Per Week Start Date: AsapService Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London.
You will be responsible for delivering a high-quality customer service to customers needing support during reported complex repairs.Job Role -
To proactively collaborate with residents to surmount barriers and facilitate repairs.
To handle cases related to damp, mould, and disrepair in accordance with regulatory guidance and legislation.
To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective manner.
To coordinate internal stakeholders' meetings to facilitate effective management of repairs when required.
To manage legal action when necessary for access for works to take place, liaising with relevant operational teams.
Act as the point of contact to investigate complaints by residents and provide updates as necessary.
Ensure that IT systems are regularly updated, and manual record systems are maintained, enabling accurate reporting and customer management.
Collaborate with diverse tenants who require extra support and refer them to appropriate internal and external support services.
Suitable Candidates experience: -
Experience within a customer service environment handling customer enquiries and complaints.
Experience of problem solving
Good standard of written communication and communicate effectively.
Comfortable using Microsoft packages and in house systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk. ....Read more...
Type: Contract Location: Ealing, England
Start: ASAP
Salary / Rate: Up to £30000 per annum
Posted: 2024-04-17 15:21:07
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Ready to join an empowering charitable organisation in making a difference in the lives of individuals who rely on their services across North Wales? Advance your own skills and embark on a rewarding career within a community based role supporting the lives of vulnerable individuals! In the Service Advisor role, you will be:
Providing energy advice to individuals over the phone and face to face within their homes, identifying risks, improvements, and further support to help individuals and families save money and reduce their environmental footprint Working closely with, and acting as a representative of advice centres to ensure a smooth customer journey for all residents of the programme Completing administrative tasks and provide monitoring information
Suitable applicants will need:
To complete a relevant in-house training course before commencing any advice calls or home visitsExperience working within a service / advisory based roleCommunity based experience with knowledge of third sector and community-based organisationsStrong communication, interpersonal, and problem-solving skillsA full UK driving license and access to your transport (essential)Ability to travel around your designated area as requiredTeamwork and collaboration skills with an empathetic natureStrong admin and IT skills with the ability to manage multiple tasks
Please note, successful candidates are subject to a satisfactory DBS Check and references. What’s on offer:
Enjoy a Fixed-term contract until March 2025Part time – 21 hours per week (flexibility around hours and there may well be more hours available should they wish to grow with the role)£23,478 (based on a 35 hour week).
Pro rata for part time (IRO £14k). Team environment - working in a small, friendly supportive team Covering areas within the county of Conwy, with home working and offices also based in Denbigh Holiday pay, and mileage reimbursement at 45p per mile Online training programme with the support from the organisation and other staff members
If you're passionate about helping others and want to be part of a dynamic team, apply now! ....Read more...
Type: Permanent Location: LL22 8EW, Conwy, Wales
Start: 17 April 2024
Salary / Rate: £23,478 - then pro rata for part time
Posted: 2024-04-17 11:45:45
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Senior Customer Service Executive
Location: Wokingham,Berkshire
Salary: £25k - £29k + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities:
* Maintain regular liaison with workshop logistics and various departments to keep customers informed.
* Timely generation and processing of quotes according to departmental targets.
* Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
* Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
* Collaborating with the supply chain team for necessary parts.
* Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
* Oversee critical customer accounts, ensuring exceptional service levels are maintained.
* Serve as the primary contact for colleagues when the CSM and TL are unavailable.
* Conduct a minimum number of customer visits annually.
* Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.
Requirements:
* Previously worked as a Customer Service Executive or in a similar role.
* Possess 1-2 years of experience in a similar customer service role.
* Capable of overseeing AOGs from start to finish.
* Ability to report customer progress and pinpoint pain areas for resolution.
* Computer skills including Microsoft Office.
* Exceptional attention to detail and numerical accuracy.
* Strong communication and numeracy skills
* Demonstrated ability to prioritise tasks and manage ones workload effectively.
* Self-driven with a keenness to acquire new skills and work independently.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Customer Service Advisor, Customer Service Executive, Customer Service, Operations, Administrator, Customer Service Adviser, Business Administrator, Customer Service, Operations Executive
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Type: Permanent Location: Wokingham, England
Start:
Duration:
Salary / Rate: £25000 - £29000 Per Annum
Posted: 2024-04-16 23:35:02
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Job Title - Customer Service Assistant
Location - Whitechapel E1
Contract - Temp
Hours - 35
Role summary -
Join our team and become the front line ambassador for our vibrant library, learning, and information services.
As a Customer Service Assistant, you'll provide exceptional support to our diverse community, ensuring every visitor receives a warm welcome and access to the resources they need.
Your role will contribute to the delivery of national library initiatives
Key Responsibilities:
Be the initial point of contact, offering assistance and positive solutions in person, over the phone, or digitally.
Deliver high-quality library, learning, and information services that exceed customer expectations.
Collaborate with fellow Customer Service Advisors and Assistants to maintain the smooth operation of the Store.
Welcome and engage Store users, promoting our services and ensuring a welcoming atmosphere.
Provide courteous and efficient customer service, offering guidance and assistance as required.
Uphold high standards of customer care, addressing individual needs and handling complaints professionally.
Support Store objectives and maintain site regulations in collaboration with security staff.
Offer flexibility to cover staffing gaps and ensure uninterrupted service delivery.
Assist with shelving, stock management, and promotional activities.
Register new members and facilitate self-service systems for customers.
Ensure the store remains tidy and presentable, welcoming customers with a clean environment.
Contribute to Store programs and activities for all age groups, from storytelling to homework clubs.
Support learning and library activities, providing guidance and access to resources.
Maintain cleanliness and safety standards in accordance with Health & Safety protocols.
Promote equality and inclusion, ensuring services are accessible to all.
Support organisational learning and innovation, participating in training and development activities.
Promote sustainability and accountability in all aspects of work.
Requirements:
Willingness to work evenings and weekends.
Completion of a DBS check.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Type: Contract Location: City of London, England
Salary / Rate: Up to £17.38 per hour
Posted: 2024-04-16 13:12:09
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Car Park Attendant Hertford Part Time 20 Hours Per Week - £11.50 Per Hour for the 1st April
Do you have a valid UK driving license?
Are you a friendly and approachable individual?
Do you understand the value of cleanliness?
If the answer is "YES" then we would love for you to join our Parking Team at Hertford
Main Duties and Responsibilities
- The safety, security and service of the car park customers, the client and property
- To ensure that patrols are carried out in accordance with the sites KPIs & recorded in the daily occurrence book
- To ensure that the site is kept clean, tidy and hazard free at all times and routine litter patrols take place when on duty
- To complete report sheets or any other log sheets, in full and as instructed
- To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.
- To assist your line manager and colleagues with tasks or problems within the car park as requested, support members of the team and attend regular team meetings
What you will bring
- You will understand the value and importance of cleanliness at the car park
- You will have excellent customer service skills
- A valid UK driving license
If this sounds like a prospect for you then apply now with your CV
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hertford,England
Start: 15/04/2024
Salary / Rate: £11.50
Posted: 2024-04-15 13:57:03
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Job Title: Customer Resolution Officer Work Pattern: 36 Hours a week Contract: Asap start Location: Southwark Days: Mon - FriService Care Solutions are looking for a Customer Resolution Officer for our Clients In Southwark.
You will be responsible for providing high quality and efficient support to the Chief Executive Officer, in particular, with the management of resident enquiries and casework.Job Role -
Serve as the resident-facing Customer Relations Officer on behalf of the Chief Executive, ensuring their needs are met and managed efficiently.
Receive and triage resident's correspondence, telephone inquiries, and emails, providing timely responses and logging cases on the Member's Enquiries system.
Liaise with various departments and external agencies to triage problems and provide comprehensive responses to residents.
Ensure all cases are handled with sensitivity and confidentiality, adhering to GDPR principles, and maintain accurate records of all Chief Executive casework.
Implement and maintain administrative systems, including links to casework and complaints systems, to maximise the effectiveness of the Chief Executive Office.
Develop strong relationships with corporate management teams, senior officers, members, and strategic partners on behalf of the Chief Executive.
Record minutes of meetings as required, communicate action items clearly, and manage updates of action plans using Microsoft tools such as PowerPoint and Word.
Participate in multi-disciplinary projects as required, providing regular feedback on progress.
Ideal Candidate:
Microsoft Proficient
Ability to organise and prioritise own workload
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Southwark, England
Start: ASAP
Salary / Rate: Up to £21.92 per hour + Umbrella p/h
Posted: 2024-04-15 11:26:24
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Civil Enforcement Officer - Sandwell - Full Time; 42.5 hours per week - £27,492.40 per annum
Do you enjoy working outside? Do you have a Full Clean UK Driving licence? Do you have customer service experience?
If the answer is "YES" then keep reading!
We have new openings for someone who:
- Wants to have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- as interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the Sandwell area - enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving and ensuring public safety.
What will you do?
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- Advise customers and members of the public on the rules and parking provisions
- Report on any defects to street furniture, such as signs and road markings.
What will you bring?
- You will have excellent customer service skills.
- The skill to speak to people in a friendly but effective way
- Full UK Driving licence
- Experience in security is desirable but not essential
What's on offer to you?
- Full time employment; 42.5 hours per week
- £27,492.40 per annum
- A full credited training programme is provided, with continued assistance for career growth.
- Benefits including pension, employee discount scheme etc.
- Weather appropriate uniform.
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Oldbury,England
Start: 15/04/2024
Salary / Rate: £27,492.40 per annum
Posted: 2024-04-15 10:12:03
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Customer Account Manager Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators.
Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time. Key Responsibilities
Entering planner and other jobs onto the database and ensuring the information is current throughout the production processProviding proof assessment to planner jobs where necessaryBeing able to provide a concise quote for various products where necessary Updating the customer user information on the CRM systemEnsuring the website 'order tracking' information is up to date at all timesSending jobs 'to print' using various software
Key Skills
Fluent in German and EnglishBeing able to deliver excellent customer service to our customers and enjoy dealing with peopleHaving the ability to use the main database and CRM system to ensure all information is kept up to dateBeing able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely mannerHave a problem solving attitude, being able to deal with all types of queries, complaints and problemsBeing able to communicate professionally with customers by telephone and email
Hours, Benefits & Salary
Casual dressCompany eventsCompany pensionCycle to work schemeFree flu jabsFree parkingHealth & wellbeing programmeLife insuranceOn-site parkingSick payWork from home8 hour shiftMonday to FridayUp to 23k DOE
....Read more...
Type: Permanent Location: Huntingdon, Cambridgeshire, England
Start: ASAP
Salary / Rate: £23k per year
Posted: 2024-04-12 18:14:32
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Customer Service Executive
Dartford, Kent
£25,875pa
Monday to Friday 8.30am-5.30pm
6 month fixed term contract
KHR is partnered with a luxury manufacturer of bespoke products based in Dartford who is looking to add a motivated and detail-orientated Customer Service Executive to their team on a 6mftc.
The Customer Service Executive will consistently provide high levels of customer satisfaction to a broad range of clients.
Roles and Responsibilities
- Placing orders via Sage
- Understand the processes and procedures to minimise input error and ensure good customer service is given at all times
- Build sustainable relationships with customers
- Ensure calls are answered promptly
- Provide customers with price and stock availability requests
- Manage customer complaints when they arise
- Undertake a range of administrative duties as and when required
Candidate Profile
- Experience within a Contact Centre/Customer Service environment
- Excellent communication skills
- Self-motivated with a proactive approach and demonstrates a ‘can do' attitude
- Good MS Office skills
Benefits include 25 days holiday, pension, 4 x salary life assurance, private healthcare salary sacrifice scheme; discounted gym memberships, quarterly and annual staff events and more.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd.
Keep in touch with us online for job alerts, industry updates and market trends…
....Read more...
Type: Contract Location: Dartford, England
Start: 29/04/2024
Duration: 6 months
Salary / Rate: £25000 - £25800 per annum + Fantastic Benefits
Posted: 2024-04-12 16:44:23
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Technical Sales Administrator
Dartford, Kent
£25,875pa
Monday to Friday 8.30am-5.30pm
6 month fixed term contract
KHR is partnered with a luxury manufacturer of bespoke products based in Dartford who is looking to add a motivated and solutions-orientated Technical Sales Administrator to their team on a 6mftc.
The Technical Sales Administrator will consistently provide high levels of customer service and technical support to a range of customers via various means.
Roles and Responsibilities
- Placing orders vis Sage
- Understand the processes and procedures to minimise input error and ensure good customer service is given at all times
- Build sustainable relationships with customers
- Ensure calls are answered promptly
- Liaise directly with customers on the phone assisting with technical issues
- Provide technical advice and solutions regarding product range
- Manage customer complaints when they arise
- Undertake a range of administrative duties as and when required
Candidate Profile
- Experience within a Contact Centre/Customer Service environment
- Excellent communication skills
- Self-motivated with a proactive approach and demonstrates a ‘can do' attitude
- An ability to be able to understand technical drawings and instructions will be of benefit
- Good MS Office skills
Benefits include 25 days holiday, pension, 4 x salary life assurance, private healthcare salary sacrifice scheme; discounted gym memberships, quarterly and annual staff events and more.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd.
Keep in touch with us online for job alerts, industry updates and market trends…
....Read more...
Type: Contract Location: Dartford, England
Start: 29/04/2024
Duration: 6 months
Salary / Rate: £25000 - £25800 per annum + Fantastic Benefits
Posted: 2024-04-12 15:53:09
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Sales Support Administrator
£25k - 27k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Sales Support Administrator to join their growing organisation.
You will be working within the IT sector, in a dynamic well-established business within a short distance of West Malling, my client prides itself on excellent customer service, fast response times, and flexibility in customer offering.
The ideal candidate would be a reliable and friendly member of the office who is willing to join a high-performing and structured team.
Customer services responsibilities
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on the IT System
- Part identification using external websites/spreadsheets
- Check part number suppression's on external websites
- Identify part lead times and confirm with the customer
- Releasing pick tickets and check-back orders
- Raising commercial invoices for dispatch
- Part ship and contact customers when stock is booked in
- Downloading spare guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customers of warranty invalidation's
- Contact Service customers requesting part authorisation, obtaining service
Job Description
Service support responsibilities
- Account management for service customers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets
Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strong sense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also to work
independently.
- Self-motivating with the ability to prioritise own workload
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: West Malling, England
Start: 01/05/2024
Salary / Rate: £25000 - £27000 per annum + + Benefits
Posted: 2024-04-12 14:32:03
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The Role
Civil Enforcement Officer Knowsley - Full Time 40 hours - £11.44 per hour - £23,795.20 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great.
Why? We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl.
bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5/7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Type: Permanent Location: Knowsley,England
Start: 12/04/2024
Salary / Rate: £23,795.20 per annum
Posted: 2024-04-12 14:03:03