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Senior Bordereau AdministratorJob Type: Full Time, PermanentLocation: West MallingSalary: £CompetitiveBenefits
A people centric culture, supported with mentoring and development opportunities.Competitive base salary dependent on level of experience & qualifications.25 days holiday, plus bank holidays and our purchase/buy back scheme.2 CSR volunteer days for a charitable cause of your choice.Company Contributory Pension.Life assurance benefit – x4 annual basic salary.An extensive Employee Assistance Programme, including 24/7 access to a private GP.Various discounts on lifestyle and entertainment via our ‘Advoperks’ membership.Exam study and support.
About usWoodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.The Vacancy – Senior Bordereau Administrator:We are looking for an experienced Senior Bordereau Administrator to work within our DCA and Desktop team based in Kings Hill, West Malling.Our DCA and Desktop team allocate, monitor, handle and authorise claims in line with agreed client requirements and delegated authority levels as well as managing claims from first notification of loss through to conclusion, including payment management and MI reporting.Hybrid working options are available, with 2 days based at our Head Office in Kings Hill, and 3 days working from home. This role is 37.5 hours per week, Monday to Friday, with a flexible start time from 8.30am to 9am and finish at either 5pm or 5.30pm depending upon your preference.Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression, so you’ll receive mentoring and training from day one.What you’ll be doing:Reporting to our DCA Manger, the role forms a pivotal part of our team.
You’ll have responsibility to create, check and manage our TPA bordereaux MI and provide reconciliation of payments, incoming funds in line with agreed SLA’s.
You’ll also validate payment data on our claims software and issues payment letters in line with agreed SLA’s along with producing credible MI for our DCA Clients.Main Responsibilities:
Review, check and validate claim payments from DCA funds whether by BACs or cheque.Review, check and add payment data to claim record.Receive, review and validate MI to identify and resolve any data inaccuracies before release to Clients.Ensure money laundering documentation is matches payment request.Liaise with handling adjuster to manage any data discrepancies or Insurer authority on non-DA cases that are not clear on claim record or are incorrect.Review, check and seek Insurer approval on non-DA fee payment requests in accordance with Client specific requirements.Review and ensure payments are accurate and made in accordance with Client requirements.Monitor funds requesting top-up funds when low.Review, check and allocate incoming funds from bank statements daily to reconciliation sheets and to inform accounts thereafter.Escalate to Clients when funds are low and manage key relationships in this regard.Review, check and validate month end bank statements to match reconciliations on each TPA fund.Review each bank account and report to line manager weekly with update identifying any issues with the accounts or funds.Manage workloads within small team to ensure capacities are utilised evenly.Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
About you:Our ideal candidate will have experience in producing Lloyds MI and fund management information or will be able to demonstrate client account process and Lloyds MI production.
Experience or knowledge of claims handling will be an advantage.You’ll also have:
Solid experience with MS Exel, including pivot tables and formula creation.Accuracy of data, with attention to detail at all times.Customer and Quality focused, providing exceptional service levels to both internal and external customers.Team focused – working with colleagues throughout the business.Target focused – making sure KPI’s and SLA’s are met.The ability to work on own initiative and as part of a team.Excellent communication skills.A positive attitude and a proactive approach to solving problems.Able to co-ordinate a variety of actions concurrently.
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply!Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and basic DBS check. ....Read more...
Type: Permanent Location: West Malling, Kent
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: Market related
Posted: 2024-03-22 12:25:33
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New Claims AdministratorJob Type: Full Time, PermanentLocation: ManchesterSalary: £CompetitiveBenefits
An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.A competitive base salary based on your level of experience & qualifications.Contributory Company Pension.Life assurance x 4 annual basic salary.25 days holiday, plus bank holidays, with purchase/buy back scheme.X 2 CSR volunteer days.An extensive Employee assistance programme, including 24-hour private GP access, wellbeing, legal advice and access to various other lifestyle and family support and benefits.Up to £5000 employee referral bonus per successful introduction with no cap per annum.Various discounts on lifestyle benefits, such as retail and homewares, via our ‘AdvoPerks’ scheme.
About usWoodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.The Vacancy – New Claims Administrator:Woodgate & Clark has its own repair network, Quadrassist, which was founded in 2013.
The Quadrassist network comprises around 100 general contractors, specialist services and a network of internal and external Surveying Services. Our core focus is delivering professional standards of technical excellence and superior levels of customer care.
We have a passion for service delivery which sets us apart in our field.The Role:In line with our continued growth, we’ve created a new First Notification of Loss team within our Quadrassist brand. The team are responsible for making initial contact with our policy holders and allocating the new instruction to the appropriate team member in line with service level agreements.Exceptional customer service skills will be key for this role, combined with good communication skills and attention to detail. What you’ll be doing:
Receive new claim instructions by e-mail, obtain and record all relevant information to bespoke template.Monitor ‘new claims’ mailbox for new claims notified in accordance with agreed SLA’s.Make initial contact with relevant parties and provide guidance as to the next steps in the process and what they can expect to hear next in accordance with SLA’s.Re-visit unobtainable policy holders and send emails to ensure a response and contact has been made.One the claims in concluded, record all payment details and upload settlement documents.Respond to queries raised by the policy holder, escalating if required.Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
About you
Exceptional Customer service skills and the ability to demonstrate examples of your experience when applying.Able to handle enquiries professionally and confidently, making informed decision on the next stage of the process.The ability to put yourself in the policy holders position and manage conversations on the progress of repair work.Ability to work as an individual and also work with a team of professionals.Accurate keyboard skills.Competent use of technology.
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply.Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, political opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check. ....Read more...
Type: Permanent Location: Manchester
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: Competitive Salary Depending on Experience
Posted: 2024-03-22 11:44:15
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The Role
Civil Enforcement Officer- Southend on Sea - Full-Time (40 hours per week) - £27,352 per annum
Do you enjoy working outdoors? helping people? and have great communication skills?
Do you have excellent customer service skills? and enjoy being on the go?
Are you over 18 and have a full UK driving Licence?
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- Full credited training
- Ongoing training and growth
- Full uniform for all weathers
- Employee discount scheme and pension scheme
- Overtime rate
- Mobile Allowance
Having a full Driving Licence or CBT licence will be to your advantage.
You will be doing shift work including weekends.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in their career. ....Read more...
Type: Permanent Location: SouthendonSea,England
Start: 21/03/2024
Salary / Rate: £27,352 per annum
Posted: 2024-03-21 11:40:04
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The Role
Environmental Enforcement Officer - Bromley - Part Time / Flexible 3/4days per week 8.5 hour shifts - £14.00 per hour
Do you enjoy working outdoors?
Do you care about the neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on:
What you will do:
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What you will bring:
- Experience of enforcement work (including security work)
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £14.00 per hour
- 25.5 - 34 hours per week- working any 3/4 days out of 7 including weekends and bank holidays
- 20 days annual leave plus 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 21/03/2024
Salary / Rate: £14.00 per hour
Posted: 2024-03-21 11:09:04
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The Role
Civil Enforcement Officer - Bootle - Full Time - 40 hours per week - £25,875.60 per annum
Do you like caring for the environment and helping the public? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer?
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. There will be no requirement to deal with the issue.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
DRIVERS RECIEVE A MOBILE ALLOWANCE
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners as we are part of the Armed Forces Covenant.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 21/03/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-03-21 10:30:09
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The Role
Mobile Cash Collector - Southport, Sefton - Part Time 16 Hours per week - £9,518 per annum
Would you like to work for a large diverse company?
Do you need a role that you can fit around other commitments and responsibilities?
Do you have a full clean driving licence?
Are you a reliable person with experience in enforcement work?
In this role you will ensure the safe collection and passage of parking revenues to a secure counting facility in an efficient and secure manner.
What does the role entail?
- Ensure all monies are collected, counted, and accounted for and banked.
- Ensure a full audit trail is maintained reporting any variances to the supervisor.
- Apply problem solving skills to resolve problems and answer queries.
- Safeguard cash boxes and keys during collection.
- Remove cash and audit tickets from parking equipment machines and report defective parking equipment.
- Be responsible for the general maintenance of equipment found to be out of service.
- Ensure daily vehicle checks are completed and any faults/concerns are reported to the Contract Manger.
- Ensure company and client property is protected.
What will you bring?
- Excellent customer service skills.
- Excellent communication skills
- Excellent personal skills, with the aptitude to build and maintain positive working relationships.
- A reliable and responsible attitude to work and proactive nature.
- Full Clean Driving Licence.
- S.I.A Licence CVIT credited preferred.
What can we offer you?
£9518.08 per year
Part-Time; 16 hours per week (2 out of 6-day varied rota no Sundays!)
Overtime available to cover annual leave.
Training and Development.
Pension.
Employee Discount scheme.
APCOA UK is now the UKs foremost provider of tailored parking solutions with a proven presence in Europe, managing 1.3 million parking spaces, across 12 countries and in the region of 4,300 employees.
....Read more...
Type: Permanent Location: Southport,England
Start: 21/03/2024
Salary / Rate: £9,518.08 per annum
Posted: 2024-03-21 10:17:03
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The Role
Civil Enforcement Officer - Southport - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self sufficient person? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. You will not have to deal with these issues - only by issuing tickets/notices.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southport,England
Start: 21/03/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-03-21 10:04:27
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Job title - Customer Insight Advisor Location - County Durham, SR7 Contract - Temp ongoing Hours - Full time 37 hours per week (mix of home working and work from the office) Start Date - ASAPThe Role Summary A opportunity has opened for new members to join our clients customer insight team at a local housing association you will be offering a high quality, comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the organisation.Your key duties within the role will include:
Managing inbox and contacts through QL
To receive and record complaints and compliments across the business in line with the complaint's procedure.
Actively investigate and respond to all Stage 1 (formal) complaints on behalf of the organisation in line with the Complaints and Compliments Policy in order to resolve the customer complaint as a right first time solution.
Being first point of contact when a complaint comes in to allow us to quickly acknowledge and establish position
Co-ordination of responses from other services to deal effectively with MPs
General admin duties such as booking in meetings, formatting letters, doing quick follow up calls to customers if required
General competencies around using IT systems, some basic excel capability, organisation skills are key to support the rest of the team to deliver to timescales and respond effectively to customers
Requirements
Experience of working within social housing or a strong customer service and administrative background.
Complaint handling and investigation
Be able to work independently and as part of a team.
Ability to use information technology to a high level of competence.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to george.westhead@servicecare.org.uk ....Read more...
Type: Contract Location: Seaham, England
Salary / Rate: Up to £16.33 per hour
Posted: 2024-03-21 10:02:26
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The Role
Civil Enforcement Officer- Southend on Sea - Full-Time (40 hours per week) - £27,352 per annum - £13.15 per hour
Do you enjoy working outdoors? helping people? and have great communication skills?
Do you have excellent customer service skills? and enjoy being on the go?
Are you over 18 and have a full UK driving Licence?
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- Full credited training
- Ongoing training and growth
- Full uniform for all weathers
- Employee discount scheme and pension scheme
- Overtime rate
- Mobile Allowance
Having a full Driving Licence or CBT licence will be to your advantage.
You will be doing shift work including weekends.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in thei ....Read more...
Type: Permanent Location: SouthendonSea,England
Start: 20/03/2024
Salary / Rate: £27,352 per annum
Posted: 2024-03-20 14:29:04
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Works planner / Scheduler / Customer Service / Call handler (Housing)Salary: £13.47 Per HourFull Time (37 hours per week)
*Must have Customer Service experience – Call centre experience preferred
*Role Purpose:Our clients Maintenance Team are looking for a versatile customer service works planner to support and work as part of an operational team to ensure that the service is efficient and effective and to ensure good customer care, and front line service delivery.You will be:Works planner / scheduler will provide administration and customer service work as part of a busy team in our Maintenance Office.
You will be responsible for dealing with repair enquiries and processing work requests in a challenging environment from Reading Borough Council tenants and our internal customers.You will update and maintain database records, produce documents and standard letters, process work tickets for the in-house Housing Repairs and Maintenance Service and generally provide technical administration support for all areas of the team.We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices.
4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Amber Debens on 07860953716 or via email AmberD@4recruitmentservices.com ....Read more...
Type: Contract Location: Reading, Berkshire, England
Salary / Rate: £13.47 - 13.47 per hour
Posted: 2024-03-20 13:46:12
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*We are looking for Vietnamese speakers for a temporary market research campaign.The role involves calling in to Vietnam to carry out scripted customer surveys.You will be working with a great team in a multilingual contact centreNo experience needed, you just need to be engaging, enjoy talking to people and be great on the phone.You must be able to speak, read and write in Vietnamese.This is a night shift role so hours will be 2am to 10am and you need to do a minimum of 3 nights a week.Rate is £14p/h PAYE or £16 p/h Umbrella paid weekly in arrears.This is a temporary campaign which will run for about a month so ideal if you are in between roles or are looking to earn a bit of extra cash.If you are a Vietnamese speaker in commutable proximity to East London, do apply today. ....Read more...
Type: Contract Location: London, Greater London, England
Salary / Rate: £14 - 16 per hour
Posted: 2024-03-20 13:18:20
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The Role
Civil Enforcement Officer ; Location - Skegness
Temporary 5-month Full-Time; 45 hours per week or Part-time 27 hours per week.
£11:60 per hour PLUS £1,000
* retention bonus PLUS a £300 training bonus on completion of probation.
*See below for full details regarding shifts and T&C's for retention bonus
*
A full UK driving licence would be an advantage.
The Role.
Do you enjoy working outside and would like to have a positive impact on your local area?
Would you like to work for a large and diverse company, but in a small and friendly team?
Does this sound like you?
We are actively recruiting for Civil Enforcement Officers in Skegness and Lincoln on a fixed term contract running from end-April/early-May to end-September 2024.
Albeit with a view to becoming permanent.
Responsibilities.
You will be responsible for ensuring that all drivers follow parking policies on public streets and in car parks.
You will ensure emergency vehicle access is not blocked and the road is safe for all members of the public!
What you will do:
- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- The issuing Penalty Charge Notices, reporting defective signs and road markings.
- With the addition of identifying and reporting abandoned vehicles, advise motorists where necessary.
What you will bring.
Excellent customer service and communication skills with an acceptable level of English.
A desire to work outdoors as you could be walking quite long distances in all weathers on patrol.
A full UK clean drivers licence is desirable as this will make you deployable to other enforceable locations in one of our company vehicles.
What can we offer you.
- One week full training (£300 bonus on completion of a satisfactory 3-month probation)
- Full Uniform head to toe.
- Full/part-time flexible hours.
27 or 45 hours over 3 or 5 days.
- One late shift per week will be 11.30 21.30 the other 4 shifts will be daytime hours notified in advance.
Retention Bonus T&Cs - There will be a £1,000
* (
*pro-rata based on start date and contractual hours) retention bonus paid at the end of your employment subject to the following criteria:
- You do not leave the role prior to the end of the fixed term contract.
- You have no, or minimal absence during this time.
- If there is a permanent contract offered to you at the end of the fixed term you will no longer be eligible for the retention bonus.
You will be given a permanent role instead.
· We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality, or level in the company.
· We offer an inspiring work atmosphere where successes are shared through an employee of the month scheme and regular social gatherings.
· You will be an integral part of challenging projects on a regular basis, sharing your experience and knowledge through various means of communication.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon. ....Read more...
Type: Permanent Location: Skegness,England
Start: 20/03/2024
Salary / Rate: £11.60 plus £1000 Retention Bonus
Posted: 2024-03-20 11:59:03
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The Role
Civil Enforcement Officer ; Location Skegness or Lincoln
Temporary 5-month Full-Time; 45 hours per week or Part-time 27 hours per week.
£11:60 per hour PLUS £1,000
* retention bonus PLUS a £300 training bonus on completion of probation.
*See below for full details regarding shifts and T&C's for retention bonus
*
A full UK driving licence would be an advantage.
The Role.
Do you enjoy working outside and would like to have a positive impact on your local area?
Would you like to work for a large and diverse company, but in a small and friendly team?
Does this sound like you?
We are actively recruiting for Civil Enforcement Officers in Skegness and Lincoln on a fixed term contract running from end-April/early-May to end-September 2024.
Albeit with a view to becoming permanent.
Responsibilities.
You will be responsible for ensuring that all drivers follow parking policies on public streets and in car parks.
You will ensure emergency vehicle access is not blocked and the road is safe for all members of the public!
What you will do:
- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- The issuing Penalty Charge Notices, reporting defective signs and road markings.
- With the addition of identifying and reporting abandoned vehicles, advise motorists where necessary.
What you will bring.
Excellent customer service and communication skills with an acceptable level of English.
A desire to work outdoors as you could be walking quite long distances in all weathers on patrol.
A full UK clean drivers licence is desirable as this will make you deployable to other enforceable locations in one of our company vehicles.
What can we offer you.
- One week full training (£300 bonus on completion of a satisfactory 3-month probation)
- Full Uniform head to toe.
- Full/part-time flexible hours.
27 or 45 hours over 3 or 5 days.
- One late shift per week will be 11.30 21.30 the other 4 shifts will be daytime hours notified in advance.
Retention Bonus T&Cs - There will be a £1,000
* (
*pro-rata based on start date and contractual hours) retention bonus paid at the end of your employment subject to the following criteria:
- You do not leave the role prior to the end of the fixed term contract.
- You have no, or minimal absence during this time.
- If there is a permanent contract offered to you at the end of the fixed term you will no longer be eligible for the retention bonus.
You will be given a permanent role instead.
· We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality, or level in the company.
· We offer an inspiring work atmosphere where successes are shared through an employee of the month scheme and regular social getherings.
· You will be an integral part of challenging projects on a regular basis, sharing your experience and knowledge through various means of communication.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very ....Read more...
Type: Contract Location: Lincoln,England
Start: 20/03/2024
Duration: 5 months
Salary / Rate: £11:60 per hour
Posted: 2024-03-20 11:27:03
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Customer Service Advisor
Location: Bournemouth
Salary: £24,000 per annum (increasing to £25,500 after probation)
Hours: Monday-Friday 8:30am - 5:30pm with 1 in every 6 Saturdays 9am - 12pm
Our client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team.
Reporting to the Customer Service Manager, the Customer Service Advisor is responsible for achieving customer satisfaction by providing effective communication with both clients and suppliers.
Main Responsibilities:
Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department.
Responsible for listening to client queries and understanding the client's needs and provide support and advice to the queries that the clients raise.
Ensuring that ‘issues' are escalated to the Customer Service Manager where needed.
Ensure that all allocated ‘issues' are dealt with promptly, that all relevant parties are updated accordingly and that the ‘issues' are all completed in a timely and efficient manner.
Responsible for contacting the supplier to discuss the points highlighted by the client and provide effective correspondence with the supplier on behalf of the client.
Ensure that all client deliveries are checked and that the purchase order is updated accordingly to reflect this.
Responsible for handling all emails received and provide relevant answers to the queries raised.
If the email is not appropriate for their own response the Customer Service Advisors are responsible for allocating the content of the email to the relevant department.
Responsible for looking for ‘emergency suppliers' where necessary and check their documentation to ensure compliance against regulatory standards
Responsible for the maintenance of client records, this includes change of company name and change of locations.
Assist with any projects that are set by the management team.
In order to be successful in this Customer Service role, you will need:
Strong verbal and written communication skills
Exceptional organisational skills and the ability to work in a fast-paced environment
As well as the standard Company benefits on offer, our client offers other great perks, including:
Newly refurbished offices in central Bournemouth
Onsite gym
Break-out areas
Complimentary healthy beverages, such as fruit and breakfast cereals
So, if you're looking for your next step in your career with a great Company, APPLY TODAY!
....Read more...
Type: Permanent Location: Bournemouth, England
Start: ASAP
Duration: Permanent
Salary / Rate: £24000 - £25500 per annum + excellent benefits
Posted: 2024-03-19 18:56:03
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Job Title: Customer Liaison Officer
Locations: Ealing (W5 5TL)
Contract Type: Temp - Ongoing
Work Pattern: 35 hours per week
Start Date: Asap
Service Care Solutions are seeking a Customer Liaison Officer to join our clients team in Ealing.
You will be responsible for delivering high quality customer service to residents who require repairs on properties.
Job Role -
To manage inquiries regarding repairs, ensuring the achievement of a satisfactory resolution and escalating when necessary.
Accountable for promptly addressing external and internal customer queries, overseeing the team mailbox, and coordinating with all relevant teams, third-party providers as needed, via phone or email.
To serve as the initial point of contact for the customer concerning their query, taking ownership to resolve and investigate any matters related to their repair, and proactively providing updates as required.
To assess cases received on the dashboard and determine if an Inspection is necessary.
Schedule required inspections with the relevant surveyor.
Ensure that IT systems are consistently updated, and manual record systems are maintained to facilitate accurate reporting and customer management.
Engage with diverse tenants requiring additional support and refer them to appropriate internal and external support services.
Suitable Candidates experience: -
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
Experience within Repairs/Scheduling
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Brentford, England
Start: ASAP
Salary / Rate: Up to £17.49 per hour + Umbrella
Posted: 2024-03-19 14:39:37
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Customer Service Executive / Scheduling Assistant
Location: Ringwood, Hampshire
Salary: £30,000 per annum, plus bonus
Hours: Monday - Friday between 7.30am - 5.30pm
Contract: Full Time, Permanent
Are you an experienced customer service professional with some experience of working with the trades industry? If so, our client could have a fantastic opportunity for you!
They are looking for a Customer Service / Scheduling professional to join their expanding team.
Their continued success in their industry means exciting opportunities for employees!
As a Customer Service Scheduling Executive, you will be required to schedule appointments via call/email/chat for drainage experts to resolve customer drainage issues.
Main Responsibilities:
Provide excellent customer service in a fast-paced environment.
Dealing with enquiries from customers via incoming calls/email/webchat.
Managing multiple tasks, i.e.
multiple web chat conversations at the same time
Diary management / scheduling appointments.
Speaking with Drainage Engineers to arrange the callout to the customer.
In order to be successful in this role, you need to have the following skills/experience:
Previous experience working within a fast paced customer service environment.
Some previous experience in scheduling appointments or managing diaries for Engineer callouts.
Background working as a tradesman or dealing with tradesman.
Excellent organisational and communication skills.
Self-sufficient and proactive.
So, if you are looking for a forward thinking and innovative company where you can reach your full potential, APPLY TODAY! ....Read more...
Type: Permanent Location: Ringwood, England
Start: ASAP
Duration: Permanent
Salary / Rate: Up to £30000 per annum + Bonus
Posted: 2024-03-19 14:26:09
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I’m looking for an Inbound Admin Advisor for a leading Medical Equipment Supplier and Manufacturer based in High Wycombe.
My client is associated with a world leading manufacturer and stock and supply over 35,000 products.As a Sales Advisor you are responsible for managing customer issues and queries, placing orders and processing escalations across a number of communication channels.
You will confidently liaise with different departments and communicate to higher levels within the business.
Determine customer requirements and identify the best solutions in-line with company processes and procedures.Process customer orders via calls, emails or web orders.Accurately process and manage enquiries, quotes, sales orders and invoices.Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.To pro-actively promote new products and support the customer’s needs and requirements.Collaborate with Sale Reps to continuously improve customer service and sales growth.
To charge the correct carriage as applicable.
To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
Salary £24K-£26K + BonusHours 8.30 – 17.00 + overtime availableLocation High Wycombe (Office based) Please get in touch with sarah@cpi-selection.co.uk ....Read more...
Type: Permanent Location: High Wycombe, Buckinghamshire, England
Salary / Rate: £24k - 26k per year
Posted: 2024-03-19 11:40:29
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Environmental Enforcement Officer - Bromley - Full-Time - £14.00 per hour / £30,940 per annum
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £14.00 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 19/03/2024
Salary / Rate: £30,940 per annum
Posted: 2024-03-19 11:04:08
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Environmental Enforcement Supervisor- Bromley - Full-Time - £33,592 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisor experience?
If you answered yes to the above then keep reading!
We have an opening for an Environmental Enforcement Supervisor, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as an Environmental Enforcement Supervisor?
What you will do:
- Head up and advise the Environmental Enforcement Officer (EEO) team
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences
- Act in response complaints regarding local environment quality and anti-social behaviour
- Be in charge for performance reviews, planning and appraising the training of staff where required
- Operate within all policies on the employment of staff.
This will include: recruitment, conditions of employment, pay and benefits, discipline, grievance, performance management etc
- Work with both the Waste Management Manager and Environmental Health Manager
- Aim to build a good working rapport with key service areas.
This includes cleansing and waste collection teams, and the waste management team in commencing enforcement work
What will you bring?
- At least one years experience of working in a supervisory post serving clients
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £33,592 per annum.
Full time hours, 42.5 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 19/03/2024
Salary / Rate: £33,592 per annum
Posted: 2024-03-19 11:01:02
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Job title - Complaint Officer Location - London W6 Contract - Temp Ongoing Start Date: Asap Salary: £24.78 Umbrella p/h Service Care Solutions are looking for a Complaint Officer to join our clients team in London.
You will be responsible for coordination and effective management of the company complaint processes.
Key Responsibilities:
Supervise the effective management and documentation of complaints within the complaints database, conducting routine inspections of recorded cases and providing feedback for necessary enhancements.
Collaborate with the Housing Ombudsman Service (HOS) regarding cases, furnishing requested information and coordinating with managers for data provision.
Generate complaints data for operational managers and directors to foster learning and improvement, including the reporting of review outcomes and Housing Ombudsman inquiries.
Manage the recruitment and establishment of a pool of independent reviewers and managers, overseeing recruitment processes, training, and ongoing support.
Contribute to enhancing complaint responses and handling by conducting regular quality assurance audits on correspondence, follow-ups, and adherence to timelines.
Ensure the Customer Experience Manager and relevant operational managers are informed of any complaints posing potential risks to overall customer service, regulatory compliance, or reputation.
Desirable Experience:
Experience within Social Housing.
Experience in complaints.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Brentford, England
Start: ASAP
Salary / Rate: Up to £24.78 per hour + Umbrella p/h
Posted: 2024-03-19 10:08:35
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Civil Enforcement Officer - Walsall - Part time - 24 Hours - £11.33 per hour - £14,139.84 per annum
Do you hold a full and clean UK driving licence? This is Essential, please do not apply if you do not
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing information in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring:
- Good written and spoken English
- Excellent customer service skills
- A willingness to work outside in all weather conditions
- A smart and professional attitude
You will be working shifts; 3 days out of 7, Monday to Sunday, between 07:00 and 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (P/T With be Pro rata)
Pension scheme
Uniform provided.
Employee of the Month Award scheme
Discount scheme
Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential. ....Read more...
Type: Permanent Location: Walsall,England
Start: 19/03/2024
Salary / Rate: £14,139.84 per annum
Posted: 2024-03-19 09:17:06
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Civil Enforcement Officer Knowsley - Full Time 40 hours - £10.42 per hour
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great.
Why? We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl.
bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5/7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Type: Permanent Location: Knowsley,England
Start: 18/03/2024
Salary / Rate: £10.42 per hour £21673.60 per annum
Posted: 2024-03-18 15:05:05
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Customer Service Agent
Salary: Up to £28,000 per annum + Bonus
Location: Southampton
Contract: Full Time, Permanent
Hours: 37 ½ hours per week.
(Working shifts from 8.00am to 8.00pm Monday to Friday, and Saturday 9.00am to 2.00pm)
Our client, an award-winning fintech business is looking for a Customer Account Manager to join their team in the centre of Southampton.
They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.
As a Customer Account Manager, you will be directly responsible for the collection of payments, in line with company policies and procedures when customers are both up to date and in arrears.
You will need to work with the customer to understand their financial and personal circumstances in order to build a relationship with them and tailor an affordable, acceptable, and sustainable repayment strategy based on the customer's needs.
You will need strong negotiation skills which are delivered with empathy, as well as the ability to overcome objections.
Main Responsibilities:
Manage existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing solutions.
Liaise with all customers including those up to date, for general maintenance of an account and for the collection/arrangement of outstanding payments.
Maintain the highest quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer's accounts
Take ownership and accountability when making business and customer orientated decisions whilst ensuring Treating Customers Fairly principles are maintained and exceeded.
To work with customers and understand their financial and personal circumstances so that a suitable and affordable payment arrangement can be agreed
Support the generation of Management Information and reports
Identifying potential customer vulnerability or potential detriment and acting pro-actively to help
In order to be successful in this Customer Service role, you need to have:
Excellent communication skills
Strong interpersonal and relationship skills
Ability to listen, empathise, negotiate and inspire confidence
Ability to excel under pressure and when working to tight deadlines
Unquestionable integrity
Desirable (but not essential):
Understanding regulations (CCA), money laundering rules, data protection and treating customers fairly.
Proven track record in collections
Financial Services Experience
In return for your hard work and commitment, out client offers fantastic benefits, including:
Pension Scheme
Bonus
Life Cover (4x basic salary)
Cycle to work scheme
Dental scheme
22 days holiday + bank holidays (rising by one day after each completed year of service to up to a total of 25 days per annum)
Perkbox
Career Development
Access to free GP and counselling support services
Various social events
So if you are looking for a fantastic company where you can grow and develop your career within financial services, APPLY TODAY!
....Read more...
Type: Permanent Location: Southampton, England
Start: ASAP
Duration: Permanent
Salary / Rate: £23400 - £28000 per annum + excellent benefits
Posted: 2024-03-18 12:21:20
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Job Title - Customer Feedback OfficerLocation - South shields NE34Contract - TempHours - 37The Role Summary Our client is currently seeking a skilled and experienced Customer Feedback Officer to join their repairs and maintenance team.
As a Customer Feedback Officer, you will be responsible for answering customer queries, feedback, and complaints, ensuring that service delivery meets the needs of our customers.
This is a fantastic opportunity to join a reputable organisation and make a real difference to the lives of customers.Your key duties within the role will include:
Acting as the first point of contact for customer accessing to council services, whether in person, by telephone, digitally or via social media.
Answering customer queries, feedback, and complaints
To take responsibility for resolving customer enquiries or completing actions arising from customer enquiries, including referral to service divisions and external partners where appropriate.
To take responsibility for resolving customer enquiries and completing actions arising from these enquiries, including referral to service areas and external partners where appropriate.
Deal with all customer cases, promptly and proactively, taking the case as far as possible to conclusion on initial enquiry, exercising judgement on when each case requires referral to the Supervisor.
Ensure you keep up to date with changes to legislation, policies and procedures across a wide range of business units in order to continue to provide a customer focussed service.
Be aware of any additional services both internally and externally which may be associated with the enquiry and offer additional contact information for services as relevant.
Working with the team to embed learning from feedback to improve service delivery
Ensuring service delivery meets the needs of our customers
Key requirements
Experience in customer services
Ability to deal with customer enquiries professionally & competently.
Ability to handle multiple tasks and prioritise workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk ....Read more...
Type: Contract Location: Jarrow, England
Salary / Rate: Up to £14.44 per hour
Posted: 2024-03-18 08:10:30
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German Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the design, production and sale of products dedicated to industrial automation.
With more than 250 sites across 60 countries, the brand develops and markets movement automation systems using pneumatic (compressed air) or electrical energy meeting specific needs and constantly linked to the needs to strengthen the safety of professionals and usersRelocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive:, 22K gross per year , Performance bonus , Full time / 39 hours per week / Monday to Friday , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , German NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Barcelona, Spain
Start: 01/04/2024
Salary / Rate: €22000 - €24400 per annum
Posted: 2024-03-16 17:08:46
