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The Company
Our client is a well-established financial services organisation with a strong presence in the Australian market.
Known for its customer-first mindset and commitment to responsible lending, the business is focused on building long-term relationships through meaningful, compliant and value-driven customer experiences.
The Opportunity
An exciting opportunity has arisen for a Customer Marketing Manager to join a high-performing Marketing function based in North Sydney.
This role is responsible for shaping and delivering end-to-end customer engagement strategies for existing customers, with a strong focus on retention, loyalty and lifetime value.
You will own customer communications across the full lifecycle, designing insight-led, multi-channel campaigns that enhance satisfaction, strengthen advocacy and support sustainable business growth.
Working closely with data, product, CX, technology and risk teams, this role plays a critical part in ensuring every customer touchpoint is consistent, compliant and delivers genuine value.
Key Accountabilities
Own and deliver the customer engagement strategy across key lifecycle moments, including onboarding, post-settlement, retention and re-engagement.
Design and execute targeted, end to end multi-channel customer communications across email, SMS, app notifications and direct mail, ensuring messaging is timely, relevant and on-brand.
Lead the delivery of customer NPS programs in partnership with insights teams, translating feedback into actionable initiatives that improve satisfaction and loyalty.
Leverage customer data and insights to identify opportunities for retention, refinance, loyalty initiatives and value-adding cross-sell campaigns.
Develop and optimise automated customer journeys, using segmentation and personalisation to continually improve engagement and campaign performance.
Ensure all customer marketing activity adheres to financial services regulations, privacy requirements and internal risk frameworks, embedding compliance into day-to-day processes.
Manage external agency and platform partners to support campaign execution and research initiatives.
Ideal Experience
Strong background in customer lifecycle, retention or loyalty marketing within financial services is essential (lending, consumer banking preferred).
Hands-on experience working with CRM and marketing automation platforms to deliver personalised communications at scale.
Strong understanding of customer insights, NPS programs and how to translate feedback into meaningful action.
Confidence working across complex stakeholder groups and influencing outcomes in a collaborative environment.
Why Apply
Play a pivotal role in shaping customer experiences and long-term relationships.
Own high-impact customer marketing initiatives with real visibility across the business.
Join an organisation committed to continuous improvement, innovation and responsible growth.
For a confidential discussion, please contact Ai at aiwami@parityconsulting.com.au.
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.
We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
At Parity, we believe in people, not just data.
Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.
....Read more...
Type: Permanent Location: North Sydney, Sydney, Australia
Posted: 2026-01-27 04:22:43
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Submit a proactive Expression of Interest to be considered for upcoming NSW Government roles as they arise. At Parity Consulting, we partner closely with NSW and Federal Government agencies to deliver specialist talent across Product, Digital, Transformation, Marketing & Communications, and Data & Analytics.
While a suitable role may not be live right now, we're keen to connect with experienced government professionals who want to stay on the radar for future opportunities. This EOI is strictly for candidates with prior NSW or Federal Government experience.
If you've worked within government environments, understand public sector processes, and enjoy solving complex, high-impact problems, we'd love to hear from you. By submitting an EOI, your details will be considered for upcoming contract and permanent opportunities across NSW (and select Federal roles) and we'll be in touch when a role aligns with your background and expertise. ....Read more...
Type: Contract Location: New South Wales, Australia
Posted: 2026-01-22 00:01:24
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Submit a proactive Expression of Interest to be considered for upcoming NSW Government roles as they arise.
At Parity Consulting, we partner closely with NSW and Federal Government agencies to deliver specialist talent across Product, Digital, Transformation, Marketing & Communications, and Data & Analytics.
While a suitable role may not be live right now, we're keen to connect with experienced government professionals who want to stay on the radar for future opportunities.
This EOI is strictly for candidates with prior NSW or Federal Government experience.
If you've worked within government environments, understand public sector processes, and enjoy solving complex, high-impact problems, we'd love to hear from you.
By submitting an EOI, your details will be considered for upcoming contract and permanent opportunities across NSW (and select Federal roles) and we'll be in touch when a role aligns with your background and expertise. ....Read more...
Type: Contract Location: New South Wales, Australia
Posted: 2026-01-21 05:34:16
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The OpportunityAn exciting opportunity has opened for a Marketing & Events Manager to join a growing financial services organisation supporting a range of investment partners.
This role sits at the centre of adviser engagement, combining end-to-end event delivery with integrated marketing activity to drive visibility, connection and impact across a national adviser network.
If you enjoy owning events from concept through to execution, while also shaping marketing campaigns and high-quality collateral, this role offers variety, autonomy and the chance to make a tangible contribution.
What You'll Be Doing
Leading the end-to-end delivery of adviser events, roundtables and roadshows, including logistics, venue management, supplier coordination and onsite execution
Managing a national events calendar, including coordination of interstate and offshore partner visits
Designing and executing event-led marketing campaigns supported by digital, content and adviser communications
Developing and maintaining high-quality marketing collateral such as fund updates, performance materials, presentations, product documents and email communications
Partnering closely with marketing and distribution teams to support adviser engagement and strengthen market positioning
Creating visual assets for marketing materials, social media and email campaigns
Ensuring all marketing activity aligns with regulatory requirements and industry standards
What You'll Bring
Strong hands-on experience delivering professional events and marketing initiatives within financial services
Exceptional attention to detail with the ability to manage multiple priorities in a fast-paced environment
Confident communication and stakeholder management skills
Experience working with design, presentation and CRM tools, as well as email and marketing automation platforms
Why Apply?
Join a collaborative and supportive team with a positive, inclusive culture
Take ownership of high-profile events and marketing initiatives
Enjoy flexible and hybrid working arrangements
Access to ongoing learning, development and additional leave benefits
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.
We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
At Parity, we believe in people, not just data.
Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process. ....Read more...
Type: Permanent Location: Sydney CBD, Sydney, Australia
Posted: 2026-01-19 23:57:42
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Digital Design Lead | Wealth Management Platform
12-Month Contract | Melbourne | Hybrid
An opportunity has opened for an experienced Digital Design Lead to step into a high-impact leadership role within a large-scale wealth management platform environment.
This contract role will see you leading an established UX design team while shaping the next phase of design maturity across a complex, advisor-facing digital ecosystem.
This role is ideal for someone who thrives in design leadership, enjoys working closely with product and engineering teams, and brings deep experience designing B2B platforms within regulated financial services environments.
The Opportunity
As the Digital Design Lead, you'll take ownership of the UX/UI vision across a market-leading digital platform used daily by financial advisers.
You'll lead a team of designers, set clear design direction, and embed strong design systems and ways of working across the product lifecycle.
While this role is strategic and people-focused, you'll remain close enough to the work to provide guidance, review outputs, and ensure high-quality, consistent design outcomes.
You'll also play a key role in evolving design practices, including the rollout of a new design system and the responsible adoption of AI-enabled design and delivery tools.
What You'll Be Doing
Design Leadership & Team Enablement
Lead, coach and develop a team of UX designers, building capability, confidence and consistency
Set clear expectations, provide design direction, and review work to ensure quality outcomes
Foster strong collaboration between design, product and engineering teams
Embed user-centred design thinking into day-to-day delivery
Design Systems & Governance
Lead the establishment and governance of a Material Design-based design system
Ensure design standards are embedded into in-house product development workflows
Drive consistency across complex digital experiences while balancing business and user needs
Educate stakeholders on design principles, standards and best practice
End-to-End Design Delivery
Own design outcomes from discovery through to implementation
Partner closely with in-house product managers and engineers to ensure designs are feasible and delivered as intended
Improve handover processes and reduce friction between design and development
Stakeholder Engagement & Influence
Act as a trusted design voice across the organisation
Influence senior stakeholders on UX and design decisions
Navigate competing priorities while maintaining momentum and quality
Support change management as new systems and ways of working are adopted
Customer & Advisor Experience
Champion customer-centred design for external, B2B users
Engage directly with financial advisers to understand real-world workflows and needs
Strengthen research and usability testing practices and translate insights into clear design direction
Future-Focused Design
Support the evolution of design and delivery through AI-enabled tools and workflows
Bring curiosity, ideas or hands-on exposure to AI-assisted design, research or development
What We're Looking For
Proven experience leading and developing UX or digital design teams
Strong background designing B2B digital platforms, ideally advisor- or enterprise-facing
Experience working in-house alongside product managers and software engineers
Hands-on experience establishing, scaling and governing design systems
Strong understanding of end-to-end digital product delivery
Ability to influence without authority in complex, regulated environments
A collaborative, pragmatic leadership style with a contractor mindset
Industry experience in wealth management, financial advice, fintech or similar B2B domains is highly regarded.
Why This Role?
High-impact leadership role with real autonomy
Opportunity to shape design maturity, systems and ways of working
Exposure to major digital platform transformation initiatives
Strong partnership with experienced product and technology leaders
Direct engagement with real users in the financial advice community
If you're excited by this opportunity, please click APPLY to submit your application.
For a confidential discussion, please reach out to Agnes at jbarker@parityconsulting.com.au.
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.
We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
At Parity, we believe in people, not just data.
Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process. ....Read more...
Type: Contract Location: Melbourne, Australia
Duration: 12 months
Posted: 2026-01-13 04:12:48
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The Company
Our client is a well-established organisation operating across the education and professional services sector, recognised for its strong brand presence and commitment to delivering high-quality experiences across multiple markets.
With a collaborative and creative culture, this business places a strong emphasis on consistency, innovation and brand integrity across all customer touchpoints.
The Opportunity
An exciting opportunity has arisen for a Graphic Designer to join a dynamic marketing and creative services team based in Sydney (2 days in office, 3 from home).
This role will see you working across a diverse portfolio of brands, producing high-quality integrated marketing communications used across multiple channels.
You will play a key role in bringing creative concepts to life while ensuring brand consistency, visual excellence and attention to detail across every deliverable.
This is a hands-on, creative role suited to someone with around 3-5 years' experience who enjoys variety, thrives in a fast-paced environment and takes pride in producing polished, on-brand design solutions from concept through to completion.
Key Accountabilities
Design and deliver creative solutions across a wide range of marketing collateral including brochures, digital and print advertising, social media assets, event materials, email communications, websites and promotional content.
Produce integrated marketing materials that align with brand guidelines while meeting the needs of multiple stakeholders and business units.
Conceptualise and execute design ideas across multiple platforms, balancing creativity with commercial and brand objectives.
Develop print-ready artwork across multiple formats, managing jobs from brief through to final delivery.
Design and maintain templates and assets within platforms such as Adobe Creative Suite, Microsoft Office and Canva for broader business use.
Support marketing campaigns with high-quality visual assets and contribute to the ongoing evolution of brand identity.
Collaborate closely with marketing, product and external partners to deliver effective and timely creative solutions.
Maintain organised digital file structures and work comfortably within workflow management tools.
Ideal Experience
Relevant tertiary qualifications in graphic design or a related discipline.
Strong capability across Adobe Creative Cloud, particularly InDesign, Illustrator, Photoshop and Acrobat, along with Microsoft Office tools essential.
Strong experience working off Mac all designers work off Mac not PC/Windows)
Ability to manage multiple projects simultaneously while maintaining a high level of attention to detail.
Strong experience with long form content (brochures, ebooks etc).
Excellent communication skills with the ability to collaborate effectively across teams.
Why Apply
Join a collaborative and supportive creative environment where your ideas and contribution truly matter.
Work across a diverse portfolio of brands and marketing initiatives.
Great opportunity for someone with 3-5+ years experience to step into a new role.
If you're a creative Graphic Designer with 3-5 years' experience, looking to thrive within a dynamic and brand-focused environment, we'd love to hear from you.
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.
We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
At Parity, we believe in people, not just data.
Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process. ....Read more...
Type: Permanent Location: Sydney CBD, Sydney, Australia
Posted: 2025-12-19 00:31:56
