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Senior UX/UI Designer
Paying up to £65k + bonus and benefits
Leading insurance provider
Fully remote working
My client a leading insurance provider have a newly created position available for a Senior UX/UI Designer to be responsible for delivering user experience and interface design on their online products.
The company are going through a period of growth and this is a great time to join the team.
Responsibilities will include:
Ensuring great customer experience on the websites, both web and mobile
Working with other teams such as digital analytics to optimise customer journey
Running tester sessions and conducting UX research
Contributing to projects such as implementing promotions, making changes to product offerings etc
Some of the skills they would like you to have:
UX and UI Design experience.
Ideally you will have a portfolio to showcase your skills
Experience working within an Agile environment
Analysis and interpretation of user journey statistics and digital analytics
Useability testing
Some of the benefits:
Annual bonus (based on company and personal performance)
Life insurance of 4X salary
Flexi benefits (private medical insurance, health and dental etc)
Ability to buy and sell holiday
Discounted gym membership
If interested in finding out more please apply and I look forward to working on your application together. ....Read more...
Type: Permanent Location: Bournemouth, England
Salary / Rate: £45000 - £65000 per annum + Life insurance, bonus etc
Posted: 2024-04-18 12:24:02
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Service Delivery Manager - IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years).
The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you'll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools' utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you'll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
....Read more...
Type: Permanent Location: Islington, England
Salary / Rate: £40000 - £50000 per annum
Posted: 2024-04-15 11:45:03
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Azure Support Engineer - Managed Services Provider
Join a leading Managed Services Provider (MSP) as an Azure Support Engineer and become an integral part of their dedicated team.
Our client specializes in delivering cutting-edge cloud solutions and managed services to businesses, with a focus on Azure environments.
This is an exciting opportunity for experienced professionals seeking to advance their careers in a dynamic and fast-paced environment.
As an Azure Support Engineer, you will provide essential 3rd Line Support to clients utilizing Azure cloud services.
Drawing on your expertise in Azure technologies, you will resolve complex issues, optimize performance, and deliver exceptional support to ensure client satisfaction.
This role offers exposure to diverse client environments and opportunities for professional growth within the MSP space.
Key Responsibilities:
Provide advanced technical support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues.
Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs).
Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management.
Build and maintain strong client relationships through clear communication, proactive support, and client-focused solutions.
Manage and prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams.
Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement.
Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions.
Participate in cross-functional projects and initiatives to enhance service delivery and client satisfaction.
Experience required:
Experience in providing 2nd / 3rd Line support within an MSP environment.
Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting.
AZ-900: Microsoft Azure Fundamentals certification.
AZ-104: Microsoft Azure Administrator certification.
Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS)
Excellent problem-solving skills and attention to detail.
Effective communication and customer service skills.
Remote, however ideally would be able to commute/visit Manchester based office when required.
Paying up to 45k basic + On-call.
....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £40000 - £45000 per annum
Posted: 2024-04-08 13:30:20
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Cloud Project Engineer
Two vacancies have arisen with an extremely well-regarded IT Service Provider for Project Engineers, ideally with experience working within an IT Service Provider or Managed Service provider environment.
This business is a Microsoft Gold Partner, fast-growing and as such offers exceptional career growth potential.
They work primarily to support the complete IT infrastructure of their clients, largely based within the professional services domain; accountancies, law firms etc.
and have a very well-established client base.
You will be involved in the delivery/implementation of the full Microsoft portfolio (M365 & Azure) together with the management of end to end project lifecycles, from conception to handover to support.
Unlike many Infrastructure Engineering roles within MSP's, you'll take full ownership on each project and will serve as the key contact for the customer within the business for the duration of the projects.
The company offers a fantastic learning environment working alongside many experts in the latest technologies and provides special focus on training and development.
Role requirements:
Undertake technical reviews of the IT infrastructure of potential new clients, capturing sufficient data to enable us to bid for business accurately.
Recommend changes in the infrastructure for existing and potential new clients to meet the client needs.
Ensure that all projects are well planned, taking into account reasonable timescales to complete the work, contingency, risk planning, resource availability and client expectations.
Carefully plan the technical and operational aspects of agreed projects, collaborating and communicating internally and where necessary with the client to ensure that all elements of the project have been incorporated into the plan and are well understood.
Undertake technical implementation activities, either stand-alone for small projects or as part of a team for larger projects.
Act as the main point of contact with clients on designated projects to manage expectations, provide regular project reporting and to support clients in the delivery of their own responsibilities within the projects.
Following project completion, ensure that all project work is carefully and fully documented and formally handed over to the Service Desk and Infrastructure teams
Experience / Qualifications required
- Preferably degree educated in a relevant subject plus at least one of the following qualifications:
MCITP Server or Enterprise Administrator qualification
MCSD: Azure (Highly Desirable)
ITIL Foundation
Project Management qualification desirable
- Strong understanding of Windows Server Operating Systems, 2012 R2 - Background in Cloud Solutions, e.g.
Azure, Microsoft365, Modern Workplace technologies.
- Proven ability in solution design and implementation - Customer facing skills - ideally worked in an IT outsourcing / Consultancy environment with external customers - Strong understanding of virtualisation technologies and concepts
Paying between 50-60k, depending on experience
Hybrid, 2 days per week required in Camberley office.
....Read more...
Type: Permanent Location: Camberley, England
Salary / Rate: £50000 - £60000 per annum
Posted: 2024-04-05 09:58:29
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IT Security Operations Engineer
Experienced SecOps Engineer sought by a well-known, public-facing organisation with numerous sites spread across the county.
The business is involved in significant, complex and critical logistical operations, providing services to hundreds-of-thousands.
As a public-facing, Critical National Infrastructure business the SecOps Engineer will be a crucial component in ensuring the effective management of both the technical cyber security environment and wider information security management piece for the business.
This role carries responsibility for ensuring collaboration between Information Security and the IT Ops team, you'll ensure the implementation of technical security controls supporting risk mitigation and contributing to the continual improvement of the business's security composure.
Responsibilities:
, Provide expertise on application, network and infrastructure security
, Monitor security solutions including SIEM (Rapid 7), threat detection and data security, endpoint protection, network analytics for alerts
, Provide documentation for technical standards to meet corporate security policies/industry best practice
, Perform security reviews, identify gaps in security architecture and apply appropriate remediation
, Ensure appropriate technical measures are in place to comply with regulations/legislations
, Conduct vulnerability scanning, analysis and remediation
, Patch management
, Identify root cause of security issues and design appropriate solutions
Required Experience:
, Prior experience working within the security industry, ideally within a complex / multisite environment
, Excellent analytical skills
, Experience of working with SIEM tools, ideally Rapid 7
, Exposure to email security tools (Sophos, O365 etc)
, Excellent patch management skills (Intune SCCM, MECM Endpoint Manager and WSUS)
, Experience with vulnerability scanning and management (Insight VM)
, Experience with Endpoint Security (Sophos)
, Exposure to Cloud technologies (AWS, Azure etc.)
, Excellent networking skills (TCP/IP, SMB, DNS, DHCP etc)
, Hold industry recognised certifications/degree (S+, ITIL etc.)
Location; Central London with occasional travel a requirement
Rate; £550 - £650 p/d DoE
Note, the IR35 status determination is yet to be completed; the rate shown is based on the contract being determined as outsideIR35 (which is what the expected determination will be).
However, should the contract fall inside the scope of IR35 the rate may be increased.
Duration; 3 month initial contract (highly likely to extend)
CTC Clearance will be required ....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £550 - £650 per day
Posted: 2024-04-05 09:51:22
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Product Manager - Loans/Mortgages
A leading Fintech are seeking an experienced Product Manager to join their marketing division on a permanent basis.
This particular business are experiencing significant growth and offer significant progression and development opportunities.
Their core offering is developing several Loan/Risk Management applications for the finance industry across various lending verticals such as Banks (Mortgages), Car Finance etc.
As the Product Manager, you will be at the forefront of shaping the future of their loan management applications.
You will collaborate closely with cross-functional teams, leveraging your product expertise and industry knowledge to define their product marketing strategy to deliver market-leading solutions that meet the needs of our clients and drive business growth.
Key Responsibilities:
Product Marketing & Strategy:
Define and drive the product vision, strategy, and roadmap for our loan management applications, aligning with company goals and market trends.
Conduct market research, gather customer feedback, and analyze industry trends to inform product direction and priorities.
Feature Prioritization and Development:
Work closely with engineering, design, and other stakeholders to prioritize features and enhancements based on customer needs, market demand, and business impact.
Translate customer requirements into clear user stories and product requirements for development teams.
Collaboration with Marketing:
Partner with the marketing team to develop compelling product messaging and collateral that effectively communicates the value proposition of our loan management solutions.
Contribute to marketing campaigns, sales enablement materials, and go-to-market strategies to drive product adoption and market penetration.
Customer Engagement and Feedback:
Engage with customers through interviews, surveys, and feedback sessions to understand their pain points, challenges, and opportunities.
Advocate for customer needs and represent the voice of the customer in product decisions and prioritization discussions.
Performance Monitoring and Optimization:
Define key performance indicators (KPIs) to measure product success and track performance against business objectives.
Continuously monitor product usage, customer satisfaction, and market dynamics to identify opportunities for optimization and improvement.
Qualifications:
Proven product management experience, preferably in the fintech or financial services industry.
Deep understanding of the lending/loan industry and familiarity with loan management software.
Strong analytical and problem-solving skills, with the ability to translate customer needs into product requirements.
Excellent communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders.
Remote based with occasional travel to Leeds office.
Paying up to 70k basic + very(!) good benefits.
....Read more...
Type: Permanent Location: Leeds, England
Salary / Rate: £65000 - £70000 per annum
Posted: 2024-04-03 19:11:14
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Helpdesk Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor.
You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services.
You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance.
While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s).
Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a competitive salary of up £22,000 (Hybrid working) ....Read more...
Type: Permanent Location: Harrogate, England
Salary / Rate: £19000 - £22000 per annum
Posted: 2024-04-03 15:30:03
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QA Automation Engineers
Credit and Analytics Platform
Remote working
£45-55k
Are you a passionate and experienced QA Automation Engineer looking to make a significant impact in the world of credit and analytics? Look no further.
Our client are on a mission to become the leading credit and analytics platform in their chosen markets.
They are a dynamic company serving a diverse range of clients in the UK, Europe, and the United States.
They specialise in providing cutting-edge lending platforms and analytics capabilities to both commercial and consumer-focused businesses across various asset classes, including invoice discounting, retail finance, unsecured lending, SME funding, and mortgages.
The Role
We are seeking QA Automation Engineers to perform end to end testing on market-leading applications for renowned household brand clients.
You'll be part of a talented team of experienced QA Automation Engineers and you will possess strong skills in test case design and execution, collaborating with cross functional teams, demonstrate expertise in automation frameworks and coding standards and show a good understanding of the SDLC and testing strategies.
Responsibilities include, but are not limited to:
End to end, regression and UAT Testing
Automation - Building on current automation frameworks and implementing new scripts.
The opportunity to build automation test scripts from scratch and suggesting areas for improvement and supporting the Agile testing process
Reporting of the testing status
Identifying and creating data for different testing phases
Defect tracking
Promote forward thinking.
The team have a flat structure and everyone has the opportunity to put forward new ideas/ frameworks etc
Some of the Tech the team are using:
C#, Java, JavaScript, React, SQL, Selenium, JMeter, Cypress, Postman, Jira, Zephyr Squad.
Some of the experience you may have had:
At least 1 year of Automation testing experience
3 years minimum QA Testing experience
Knowledge and use of Quality Management tools
Familiar with BDD and TDD tools
API testing knowledge (they use Postman)
Knowledge of CI/CD
Quality Assurance Management
Experience working in an Agile environment
Great communication skills with the ability to speak with internal and external stakeholders
Proactive and forward thinking
Remote based with occasional travel.
Remuneration flexible, up to £45-55k, depending on experience.
If interested please apply and I look forward to working on your application together. ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £45000 - £55000 per annum
Posted: 2024-04-03 11:36:20
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Electrical Engineer (Multi Skilled)
Company Overview:
Join a leading facilities management company as an Electrical Engineer.
Their state-of-the-art facilities ensure the seamless operation of critical infrastructure for businesses across various industries.
We are currently seeking a skilled and dedicated Electrical Engineer to join a dynamic team covering various commercial sites around Kent/SE London.
The Electrical Engineer will play a key role in the installation, maintenance, and optimization of critical electrical systems within the commercial facilities.
Responsibilities:
Install, maintain and repair electrical systems including wiring, lighting and control systems
Troubleshoot electrical problems and perform repairs as needed, ensuring compliance with safety regulation and industry standards.
Test electrical systems and components to identify issues and ensure proper functioning.
Collaborate with project managers, contractors and other ema members to coordinate installation and ensure project deadlines are met.
Conduct routine maintenance inspections and identify potential hazards and prevent electrical failures
Keep accurate records or work performed
Qualifications:
Experience in electrical systems, installation or maintenance, with specific experience in commercial environments
Relevant industry certs, including 18th Edition wiring regs
Strong technical background in electrical systems
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment
Multi Skilled engineer suitable (with electrical bias) / Specific experience within plumbing required
Up to £45k DoE ....Read more...
Type: Permanent Location: South East London, England
Salary / Rate: £35000 - £45000 per annum
Posted: 2024-04-03 11:21:21
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Electrical Engineer (Multi Skilled)
Company Overview:
Join a leading facilities management company as an Electrical Engineer.
Their state-of-the-art facilities ensure the seamless operation of critical infrastructure for businesses across various industries.
We are currently seeking a skilled and dedicated Electrical Engineer to join a dynamic team covering various commercial sites around Sedgefield.
The Electrical Engineer will play a key role in the installation, maintenance, and optimization of critical electrical systems within the commercial facilities.
Responsibilities:
Install, maintain and repair electrical systems including wiring, lighting and control systems
Troubleshoot electrical problems and perform repairs as needed, ensuring compliance with safety regulation and industry standards.
Test electrical systems and components to identify issues and ensure proper functioning.
Collaborate with project managers, contractors and other ema members to coordinate installation and ensure project deadlines are met.
Conduct routine maintenance inspections and identify potential hazards and prevent electrical failures
Keep accurate records or work performed
Qualifications:
Experience in electrical systems, installation or maintenance, with specific experience in commercial environments
Relevant industry certs, including 18th Edition wiring regs
Strong technical background in electrical systems
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment
Multi Skilled engineer suitable (with electrical bias) / Specific experience within plumbing required
Up to £42k DoE ....Read more...
Type: Permanent Location: Sedgefield, England
Salary / Rate: £30000 - £42000 per annum
Posted: 2024-04-03 11:20:33
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IT Support Analyst - Aylesbury
Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation.
A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country.
You'll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services.
This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices.
You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business.
As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's.
You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points.
The role requires a motivated, self-starting individual.
This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company.
Role responsibilities:
Provide technical IT support - covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc
Support projects as required
Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly
Receive and manage calls from internal staff via telephone, email and web portal when required
Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Required skills and experience:
Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer
Experience supporting Microsoft Windows Server based Infrastructure
Experience with Windows 10, Office 365 and Active Directory
Citrix experience would be beneficial (basic level - shutting down sessions, assigning users etc), although not a requirement.
Basic networking knowledge (DHCP, DNS, TCP/IP)
Printer management and support
Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential
ITIL knowledge.
Salary up to £35,000
The role offers excellent benefits, including free travel, 25 days leave (+bank holidays), and a top pension ....Read more...
Type: Permanent Location: Aylesbury, England
Salary / Rate: £30000 - £35000 per annum
Posted: 2024-04-03 09:56:12
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Electrical Engineer (Multi Skilled)
Company Overview:
Join a leading facilities management company as an Electrical Engineer.
Their state-of-the-art facilities ensure the seamless operation of critical infrastructure for businesses across various industries.
We are currently seeking a skilled and dedicated Electrical Engineer to join a dynamic team covering various commercial sites around Cheltenham.
The Electrical Engineer will play a key role in the installation, maintenance, and optimization of critical electrical systems within the commercial facilities.
Responsibilities:
Install, maintain and repair electrical systems including wiring, lighting and control systems
Troubleshoot electrical problems and perform repairs as needed, ensuring compliance with safety regulation and industry standards.
Test electrical systems and components to identify issues and ensure proper functioning.
Collaborate with project managers, contractors and other ema members to coordinate installation and ensure project deadlines are met.
Conduct routine maintenance inspections and identify potential hazards and prevent electrical failures
Keep accurate records or work performed
Qualifications:
Experience in electrical systems, installation or maintenance, with specific experience in commercial environments
Relevant industry certs, including 18th Edition wiring regs
Strong technical background in electrical systems
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment
Multi Skilled engineer suitable (with electrical bias) / Specific experience within plumbing required
Up to £45k DoE ....Read more...
Type: Permanent Location: Cheltenham, England
Salary / Rate: £35000 - £45000 per annum
Posted: 2024-04-02 15:35:16
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Electrical Engineer (Multi Skilled)
Company Overview:
Join a leading facilities management company as an Electrical Engineer.
Their state-of-the-art facilities ensure the seamless operation of critical infrastructure for businesses across various industries.
We are currently seeking a skilled and dedicated Electrical Engineer to join a dynamic team covering various commercial sites around Kent/SE London.
The Electrical Engineer will play a key role in the installation, maintenance, and optimization of critical electrical systems within the commercial facilities.
Responsibilities:
Install, maintain and repair electrical systems including wiring, lighting and control systems
Troubleshoot electrical problems and perform repairs as needed, ensuring compliance with safety regulation and industry standards.
Test electrical systems and components to identify issues and ensure proper functioning.
Collaborate with project managers, contractors and other ema members to coordinate installation and ensure project deadlines are met.
Conduct routine maintenance inspections and identify potential hazards and prevent electrical failures
Keep accurate records or work performed
Qualifications:
Experience in electrical systems, installation or maintenance, with specific experience in commercial environments
Relevant industry certs, including 18th Edition wiring regs
Strong technical background in electrical systems
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment
Multi Skilled engineer suitable (with electrical bias) / Specific experience within plumbing required
Up to £45k DoE ....Read more...
Type: Permanent Location: South East London, England
Salary / Rate: £35000 - £45000 per annum
Posted: 2024-04-02 15:28:59
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Cloud Consultant - Private Cloud
A leading Cloud Consultancy are looking for a Private Cloud specialist to join the business on a permanent basis.
As a Private Cloud Consultant, you will play a critical role in providing strategic guidance, designing cloud architectures, and delivering end-to-end cloud solutions for their enterprise scaled esteemed clients.
Your deep understanding of VMWare ecosystems will be vital as you collaborate with client teams to drive successful cloud adoption and transformation projects.
This is a unique position that offers an excellent opportunity to showcase your skills and expertise on a diverse range of engagements.
Responsibilities:
Engage directly with clients to understand their cloud requirements and develop customized cloud strategies.
Architect and design scalable, secure, and resilient cloud solutions on their VMWare platform alongside surrounding infrastructure such as HP 3Par, NSX Networking, NetApp (Metroclusters/FlexPod), Cisco UCS and Veeam backups.
Collaborate with cross-functional teams to implement and deploy cloud architectures, leveraging best practices.
Provide technical leadership and guidance throughout the project lifecycle, ensuring successful delivery within defined timelines.
Conduct knowledge transfer sessions and provide training to client teams on cloud technologies and best practices.
Stay abreast of the latest advancements in cloud computing and proactively recommend innovative solutions to optimize performance.
Requirements:
Extensive experience as a customer-facing cloud consultant.
In-depth knowledge of VMWare, NSX, Storage (HP 3Par, Nimble and/or Dell), Cisco UCS or Veeam.
Strong understanding of cloud security and compliance frameworks.
Proven track record of successfully delivering cloud projects.
Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to diverse stakeholders.
Relevant certifications such as VCP DV / NV 7 or above would be beneficial.
Paying between £75-85k depending on experience and seniority.
Remote based. ....Read more...
Type: Permanent Location: London, England
Salary / Rate: £75000 - £85000 per annum
Posted: 2024-04-02 14:19:01
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2nd Line Engineer - Birmingham with ocassional travel
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting end-users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable people dealing with tickets escalated from 1st line, with the support of a 3rd line Infrastructure team as an escalation point.
Core responsibilities:
, Provide technical IT support - both remotely and physically
, Support projects as required, such as a current laptop build and deployment project
, Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld
, Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
, Receive and manage calls from internal staff via telephone, email and web portal when required
, Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary
Skills required:
, Previous experience working in a 2nd line role or higher
, Experience supporting Microsoft Windows Server based Infrastructure
, Experience with Windows 10, Office 365, Active Directory
, Basic networking knowledge (DHCP, DNS, TCP/IP)
, Printer management and support
, Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
, Mobile Device Management (MDM) tools
, ITIL (knowledge of Incident Management, Change Management etc)
, Citrix experience desirable, but not essential (basic level - shutting down sessions, assigning users etc)
, Possess a positive can-do attitude and be able to communicate with users of all different technical levels
Up to £36,000 PA for the right person plus some excellent benefits (flexible working, industry leading pension scheme etc.).
Please note you will be required to be a part of a 24/7 on-call rota.
....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £30000 - £36000 per annum + plus excellent benefits
Posted: 2024-04-02 08:26:09
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Head of IT - London (hybrid working)
Up to £95,000 PA + 10% bonus and industry leading pension scheme
London, hybrid working
Requirement for an experienced Head of IT to join a transport & logistics business, providing services to millions of customers in the UK.
As a key member of the senior management team, you'll be accountable and responsible for the delivery of IT services and products to the business, in addition to steering IT strategy (for the business and wider group) and delivering several critical projects, including an SDWAN migration (50+ sites), ERP migration and other business critical projects related to the migration away from group.
Responsibilities include;
, Leadership of the IT dept; a team of circa 20, across Infrastructure, Service Desk and Project teams.
, Budgetary responsibility;
, Upholding Cyber security and adhering to group information security policies.
, Effective and efficient operation of IT solutions and services to support business needs and processes
, Delivery of all in-flight and new IT Projects
, Manage key suppliers
, Develop and lead on delivering efficiencies using automation technologies.
, … and much more.
This challenging position will suit a highly experienced IT Manager or Head of IT with experience of similar scale (several thousand end-users, multi-site organisation), and demonstrable experience of running stable IT Operations in critical infrastructure environments.
A snap-shot of required skills and experience:
, Head of IT or equivalent senior position, in comparable scale organisation.
, A service delivery evangelist, able to work with senior business stakeholders, manage the smooth transition of projects into service and generally uphold service excellence (ITIL)
, A strong background in IT Operations, able to confidently navigate high pressure situations, manage major incidents etc.
, Strong understanding and experience of resource planning, allocation and general IT Ops budget management
, Demonstrable experience of managing suppliers and vendors effectively.
, Experience of building relationships and managing senior stakeholders in challenging, evolving environments.
, Strong, broad knowledge of IT, spanning infrastructure, application and digital technologies.
, Experience of planning and performance improvements in complex and busy business environments
, Understanding of data security and compliance
, Experience within Utilities, Logistics or similar sector would be highly beneficial, although is not a requirement.
The role is located in London and is paying up to £95,000 plus excellent benefits (including a first-class pension scheme, bonus, travel etc) ....Read more...
Type: Permanent Location: London, England
Duration: Permanent
Salary / Rate: £90000 - £95000 per annum + plus excellent benefits
Posted: 2024-03-28 11:27:31
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Day Technician - HVAC
Company Overview:
Join a leading Data Centre provider Their state-of-the-art facilities ensure the seamless operation of critical infrastructure for businesses across various industries.
We are currently seeking a skilled and dedicated Day Technician (HVAC) to join a dynamic team at a state-of-the-art datacentre facility.
The Datacentre HVAC Engineer will play a key role in the installation, maintenance, and optimization of HVAC systems within the datacentre facility.
As a Day Technician you will play a crucial role in ensuring the uninterrupted operation of critical HVAC systems.
Responsibilities:
Engineer HVAC systems for datacentre facilities, ensuring efficient cooling and environmental control to support optimal equipment performance
Conduct site surveys and assessments to evaluate existing HVAC infrastructure and recommend upgrades or modifications to enhance performance and energy efficiency
Collaborate with other teams to coordinate PPM
Assist with the installation, commissioning and testing of HVAC equipment
Maintain accurate records of HVAC maintenance activities, equipment specifications and performance metrics
React quickly to equipment failures/shutdowns
Qualifications:
Experience in HVAC design, installation or maintenance, with specific experience in datacentre or critical facility environments preferred
Strong knowledge of HVAC principles
Strong technical background in electrical systems, HVAC, cooling systems, and facility infrastructure.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
Paying up to £45k DoE ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £30000 - £45000 per annum
Posted: 2024-03-22 16:24:42
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Junior Network Support Engineer - Alton, Hampshire
WFH - you will be required onsite in Alton every other Friday, rest of the time is remote.
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*Amazing progression and training opportunities - become certified in major vendor products and rapidly accelerate a career in computer networks/network security
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A leading networking client of ours is seeking a Junior Network Engineer to join them on a permanent basis based in Alton, Hampshire.
Our client is a serious player within the computer networking / cyber security industry and is seeking likeminded people to be a part of their journey.
Due to internal promotions, they are seeking ambitious and motivated individuals to join their technical team to support their prestigious vendor products, predominately within networks and network security.
You will be an integral part of the team from day one and quickly become a core part of their technical support function.
Not only will you be provided with an abundance of training and support, you will be offered the opportunity to rapidly progress within the business.
Key responsibilities include:
- Responding to telephone/email problems from clients
- Act as the first point of contact for all technical queries
- Resolve issues when appropriate and escalate when required
- Collaborate with technical team to ensure issues are followed up and resolved according to SLAs.
- Input and manage documentation via the CRM system
- Manage Return Merchandise Authorisation replacements to achieve SLAs
- Work a 24/7 shift rota (please note most of the hours are standard 9am - 5:30pm)
Requirements:
- A degree in an IT related field would be advantageous however not mandatory
- Any networking certifications (CCNA, N+) will be highly favoured
- Some experience working in a service desk environment
- Possess a positive, can do attitude
- Strong communication skills
- A desire to excel a career in computer networks
In return, they are offering an exceptionally competitive package along with fantastic training and certifications.
They have an onsite training centre which will allow you to become certified in their vendor products and add an abundance of certifications to your skill set.
This training will allow you to rapidly progress within technical support, pre-sales, professional services and many other technical avenues.
They have numerous other benefits including 24 days holiday (increasing year by year), a birthday day off, health cash plan scheme, rewards for achievements and numerous social events and team lunches.
They also hold annual international ‘kick off' weekends which welcome all employees.
£25,000 starting basic plus 10% company bonus, pay increase after 6 months followed by additional increases/performance bonuses.
It will primarily be office hours; however, shift work is a mandatory part within this role.
....Read more...
Type: Permanent Location: Alton, England
Duration: i
Salary / Rate: £24000 - £25000 per annum + plus 10% company bonus
Posted: 2024-03-20 08:32:43
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Day Technician - HV Authorised Person
Company Overview:
Join a leading Data Centre provider Their state-of-the-art facilities ensure the seamless operation of critical infrastructure for businesses across various industries.
We are currently seeking a skilled and dedicated Day Technician (Electrical) to join a dynamic team at a state-of-the-art datacentre facility.
As a Day Technician you will play a crucial role in ensuring the uninterrupted operation of critical electrical systems.
Responsibilities:
Perform routine maintenance and inspections on electrical systems, including UPS units, generators, switchgear and distribution panels.
Troubleshoot and resolve electrical issues promptly to minimize downtime and ensure optimal performance
Conduct regular testing and load bank exercises to assess the reliability and capacity of electrical infrastructure
Collaborate with other teams to coordinate PPM
Maintain accurate records of maintenance activities, equipment status and performance metrics
Assist in the installation and commissioning of new electrical equipment and infrastructure upgrades.
Adhere to safety protocols and industry standards to ensure a safe working environment for yourself and colleagues.
Qualifications:
HVAP certification (High Voltage Authorized Person) is mandatory.
Proven experience in Data Centre/Server room operations
Strong technical background in electrical systems, HVAC, cooling systems, and facility infrastructure.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
Relevant industry certification (i.e.
18th Edition)
Paying up to £45k DoE ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £40000 - £45000 per annum
Posted: 2024-03-18 14:12:01
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Job Title: M&E (Mechanical and Electrical) Manager
Company Overview:
A leading facilities management provider in Cambridge are currently seeking a skilled M&E Manager to oversee their Mechanical and Electrical operations, ensuring the smooth functioning of facilities under their care.
Position Overview:
As the M&E Manager, you will play a pivotal role in managing the Mechanical and Electrical aspects of their facilities.
You will lead a team of engineers, coordinate maintenance activities, and uphold safety standards to ensure the efficient operation of our clients' facilities.
Key Responsibilities:
Team Leadership:
Lead and manage a team of Mechanical and Electrical engineers, providing guidance, training, and support as needed.
Foster a culture of excellence, teamwork, and accountability within the M&E department.
Maintenance Planning and Execution:
Develop and implement maintenance schedules for Mechanical and Electrical systems, ensuring optimal performance and reliability.
Coordinate planned maintenance activities, minimizing downtime and disruption to facility operations.
Compliance and Safety:
Ensure compliance with relevant regulations and safety standards governing Mechanical and Electrical systems.
Conduct regular inspections and audits to identify and address safety hazards and compliance issues.
Client Communication:
Serve as the primary point of contact for clients regarding Mechanical and Electrical matters, addressing inquiries and concerns promptly and effectively.
Build strong client relationships through clear communication and exceptional service delivery.
Budget Management:
Assist in the development and management of budgets for Mechanical and Electrical maintenance activities.
Monitor expenditure and identify cost-saving opportunities while maintaining service quality.
Qualifications:
Bachelor's degree in Engineering or related field.
Proven experience in facilities management, with a focus on Mechanical and Electrical systems.
Strong leadership and team management skills.
Excellent knowledge of relevant regulations and safety standards.
Effective communication and interpersonal abilities.
HVAP certification is preferred.
Location: Cambridge, UK
Paying up to 55k basic + Car allowance ....Read more...
Type: Permanent Location: Cambridge, England
Salary / Rate: £50000 - £55000 per annum
Posted: 2024-03-18 12:05:12
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Technical Supervisor - HVAP
Company Overview:
Join a leading Data Centre provider as their Technical Supervisor who will be responsible for overseeing their technical operations.
Their state-of-the-art facilities ensure the seamless operation of critical infrastructure for businesses across various industries.
If you have a background in engineering and hold HVAP certification, this is an exciting opportunity to lead a talented team and play a pivotal role in ensuring the reliability and efficiency of their technical operations.
Position Overview:
As the Technical Supervisor, you will be responsible for supervising and coordinating the day-to-day operations of their Data Centre facilities.
Your expertise in engineering and HVAP certification will be instrumental in maintaining high standards of performance, safety, and reliability.
Key Responsibilities:
Supervision and Leadership:
Lead a team of technicians and engineers, providing guidance, support, and technical expertise.
Oversee daily operations, ensuring adherence to safety protocols, quality standards, and operational procedures.
Infrastructure Maintenance:
Coordinate and schedule maintenance activities, including routine inspections, testing, and repairs.
Ensure the reliability and availability of critical infrastructure components, such as electrical systems, HVAC, and cooling equipment.
Emergency Response and Troubleshooting:
Serve as a point of contact for emergency situations, providing timely response and resolution to technical issues.
Conduct root cause analysis and implement corrective actions to prevent recurrence of incidents.
Compliance and Documentation:
Ensure compliance with relevant regulations, standards, and industry best practices.
Maintain accurate records of maintenance activities, equipment inventory, and operational metrics.
Continuous Improvement:
Identify opportunities for process optimization, efficiency improvements, and cost-saving initiatives.
Implement changes and enhancements to enhance the overall performance and reliability of Data Centre operations.
Qualifications:
Bachelor's degree in Engineering or a related field.
HVAP certification (High Voltage Authorized Person) is mandatory.
Proven experience in Data Centre operations, preferably in a supervisory or leadership role.
Strong technical background in electrical systems, HVAC, cooling systems, and facility infrastructure.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
Location: London, United Kingdom
Paying up to 55k, depending on experience.
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £50000 - £55000 per annum
Posted: 2024-03-14 20:01:37
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Provisioning Executive - Camberley
An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Camberley.
This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients; whilst maintaining their exceptional level of customer care and service.
Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth.
The role will allow you to genuinely progress within a rapidly growing business.
As the Provisioning Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager.
Further responsibilities:
Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
Produce documentation and reports on performance/timelines of order journeys
Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
Adhere to our client's quality communications standards
Adhere to our clients Data Protection and Security clauses
Identify recommendations for process change when appropriate
Ensure provisioning conforms to our client's product SLAs
Experience required:
Exposure to provisioning Ethernet, ADSL and FTTx services and experience in provisioning data connectivity products and number porting is desirable.
Exceptional communication skills; both written and oral
A customer service focussed attitude
Analytical and practical problem-solving skills
Based in Camberley (Free onsite parking)
Paying up to £30k + numerous benefits ....Read more...
Type: Permanent Location: Camberley, England
Salary / Rate: £24000 - £30000 per annum
Posted: 2024-03-14 15:28:16
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Project Administrator
Context Recruitment is excited to be working with a leading Telecommunications company who currently require a Project Administrator.
The company, who offers a wide range of services including Connectivity, Communications and IT services to their customers are going through a significant growth trajectory.
You will be responsible for providing exceptional customer service by supporting the business's range of products and services.
As project administrator you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager.
Further responsibilities:
Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
Produce documentation and reports on performance/timelines of order journeys
Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
Adhere to our client's quality communications standards
Adhere to our clients Data Protection and Security clauses
Identify recommendations for process change when appropriate
Ensure provisioning conforms to our client's product SLAs
Experience
Excellent customer service skills
Excellent administration skills
Strong desire for a career within IT
Excellent admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, a degree in an IT based subject or independent study is desirable (CompTIA A+ cert)
Based in Camberley (Free onsite parking)
In return our client is offering a competitive salary of up £26,000 ....Read more...
Type: Permanent Location: Camberley, England
Salary / Rate: Up to £0.00 per annum
Posted: 2024-03-14 15:26:14
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3rd Line Infrastructure Support Engineer
£45k - £50k + benefits
An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team.
The role will require that you to provide high level infrastructure support to their SME sized clients, based at their HQ (North West London) with occasional client visits.
Working as an escalation point for the service desk, you will be clearly identifying issues and troubleshooting through to resolution.
There is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team.
Duties & Accountabilities:
Act as an escalation point for the service desk, responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution.
Monitor systems and identify performance issues proactively
Work within strict SLA timeframes and manage escalation of incidents within defined timelines
Identify problem trends and implement changes as required
Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor
Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
Provide technical advice and recommendations for tickets assigned to 1st & 2nd line engineers, transferring knowledge to junior colleagues
Ensure work is completed in line with KPI targets and personal objectives.
Technology Requirements:
A strong background in Windows Server Support including Active Directory, Group Policy, DFS, DNS, DHCP, Powershell.
A strong background in working with MS Exchange / Office 365.
A strong background in virtualised environments, VMware and/or Hyper V.
Network Security Solutions / Support experience would be of benefit (not a requirement)
Understanding/knowledge of Microsoft Azure and Cloud Technologies
Understanding/knowledge of Sentinel / Defender suite would also be of benefit
....Read more...
Type: Permanent Location: North London, England
Salary / Rate: £45000 - £50000 per annum
Posted: 2024-03-13 08:29:46
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Project Manager - PSTN Switch off.
12 month Fixed Term Contract
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*Urgent Requirement
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Exciting opportunity to join a rapidly expanding Managed Services Provider as a Project Manager on a fixed term contract.
This business provides unique IT services and solutions into Enterprise scale businesses across networks, connectivity, cloud, software and more.
You will be required to work closely with the Professional Services team & 3rd party suppliers to ensure that a large, complex migration project is completed.
The project consists of migrating PSTNs to SIP and Broadband to their fibre connectivity services.
This is a vibrant organisation offering a good work / life balance - flexible working, collaborative environment and real opportunity to grow with the organisation as they scale.
A team environment where your skills and expertise will be valued.
Responsibilities include, but are not limited to:
Be the project manager for a complex multi-site project, ensuring that the project is delivered on time, within scope and budget.
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Development and management of standard PM artefacts including Project Plan, RACCI Matrix, Stakeholder Analysis, RAID log, Communication Plan, Training Plan, Change Control etc
Resource allocation and management of third parties/vendors
Monitor and report on key business risks and make recommendations with managers for mitigation to reduce risk.
Strong interpersonal, relationship building and stakeholder engagement skills, with a firm
understanding of effective change management.
Experience required:
Previous experience of planning and delivering a variety of enterprise scale Network Infrastructure / Voice focused projects.
(Specifically, PSTN/SIP and Broadband/Fibre projects)
Ability to manage 3rd party suppliers and internal technical teams
Relevant methodology training and/or certification (such as Prince 2) and/or a strong understanding of PM artefacts including Project Plan, RACCI Matrix, RAID log, Communication Plan, Training Plan, Change Control etc
Experience of managing budgets
Experience within an IT / Service provider environment would be advantageous.
Hybrid working.
(2 days in office in London)
Paying up to 60k, depending on experience.
PSTN , SIP , Broadband , Ethernet , Internet , Connectivity , Voice , Fixed Line
....Read more...
Type: Contract Location: London, England
Duration: 12 months
Salary / Rate: £50000 - £60000 per annum
Posted: 2024-03-11 11:10:39
