Mortgage Administrator

Mortgage Team Administrator (Post-Completion) Hertfordshire £21K


My client is a leading independent Building Society that provide mortgages tailored to a customer's needs and individually underwritten.

The position is responsible for the admin of Mortgage loan servicing to include Arrears and Forbearance, delivering the highest level of customer service to our customers.

This role will be home based to start but will involve a mix of office and home-based working moving forwards


, Provide fast and efficient mortgage processing service at all times in accordance with the Society's Lending Policy and Procedures.

, Arrears & Forbearance administration through to Possession including all regulatory requirements.
, Post completion administration to include Redemptions, Payments, Deeds, Further Advances, Funds release preparation and Statement production ensuring all stages are processed in a timely and efficient manner.

, Customer service - liaison with internal and external stakeholders, including customers, brokers and solicitors, by phone, email or in writing.

, Input into MI, Reporting, Board and Committee requirements.

, Review and update policy and procedure documents as applicable
, Any other related duties as directed by the Management team.

, Ensure all activities meet and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care;


, CeMAP is desirable or a willingness to study for the qualification
, A working knowledge of mortgage related processing systems.

, An understanding of mortgage lending regulation and the mortgage lifecycle
, Accurate recording skills and attention to detail.

, Acts with care, diligence, and high ethical standards
, Organised individual with the ability to prioritise.

, Can analyse and interpret data.
, Organised individual with the ability to prioritise.

, Able to demonstrate the following behaviours: Accountability, Adaptability and Flexibility, Continuous Improvement, Teamwork, Good communication, Proactive
, Excellent communication, relationship, and negotiation skills.

The benefits of the Mortgage Operations Manager position are a highly competitive salary:
£21,000 + bonus
Monday - Friday Days
Holiday Allowance

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