Loss Control Agent

Loss Control Agent


Location: Verwood, Dorset


Hours: 38 ½ hours per week


Salary: £18,500 per annum


Are you driven by providing an excellent customer experience? If so, our client, a well-known and leading business in their sector, are looking for a customer focussed individual to join their successful Loss Control team.


As a Loss Control Agent, you will be required to log and record first notification of loss, assessing damage and circumstances, and deciding whether the client is able to supply a new hire.

In addition, you will be required to liaise with Insurers and Solicitors for damage recovery and any other costs incurred.



Main Responsibilities:



  • Complete a First Notification of Loss report from a Customer following any damage reported to a hire vehicle.

  • Accurately gather and record all required information, recognising where further interrogation or validation may be required over and above a customer's version of events to ensure next actions are appropriate.

  • Assess extent of damage caused and establish roadworthiness of the hire vehicle.

  • Assess if a further hire car is required and whether a further vehicle should be provided depending on any security concerns.

  • Satisfy company security requirements in respect of client identification and fraud detection, ensuring team leaders and/or managers are notified of any suspicions.

  • Liaise with Insurers, witnesses, repairers and other interested parties as necessary to fully validate or progress the claim.

  • Identify any shortfall or costs disputes with Insurers and Solicitors to ensure a full recovery is made.

  • Act as an intermediary and work with Insurers and Suppliers to resolve any financial disputes by obtaining information from Engineers and provide any supporting evidence for the dispute.

  • Overcome a client's objections to help resolve outstanding Loss Control files and obtain evidence from there for any disputed cases.

  • Processing invoices, payment plans and write-offs.

  • Liaise with any other parties involved in a case including police.

  • Processing all related administration documents.



In order to be successful in this role, you need to have:



  • Good level of Education-GCSE level or equivalent

  • Customer service experience, ideally within a Claims environment

  • Previous phone based experience (desirable but not essential)

  • Strong computer literacy

  • Good communication skills

  • Confidence to follow own judgement

  • Organisation skills

  • Accuracy skills

  • Works well as part of a team

  • Target driven


In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of benefits, and many more.


If you believe you have the skills and experience required to succeed within this challenging role in an established organisation, please APPLY NOW.





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