Retail and Customer Service Assistant

Retail and Customer Service Assistant


Location: Poole, Dorset


Salary: £19,000 per annum


Hours: Monday to Thursday - 8.30am - 5.15pm, Sunday 9.45am - 4.15pm


We are recruiting for a Retail and Customer Service Assistant to join a well-established business with their offices and shop located in Poole, Dorset.


If you currently perform well in a busy, friendly team where you all collaborate to deliver the best possible outcome for your customers then this could be a great opportunity for you.



Key Responsibilities



  • Customer service for National Account customers

  • Answering the telephone

  • Giving basic technical advice to customers

  • Picking and packing for post

  • Arranging post for pick up

  • Taking customer orders

  • Being dedicated to delivering excellent customer service



  • Deal with customer needs and resolve any issues



  • Price stock correctly and merchandise in line with Company procedure

  • Make customers aware of product promotions and offers

  • Assist with unloading of deliveries and storage of stock

  • Operate till, accept payment by cash, credit and debit card, cashing up

  • Supervision of the store when required

  • Product Knowledge-Providing detailed information about our products to customers

  • Replenishing Stock



  • Keep up to date with the latest products

  • Keeping displays to the highest standard

  • Ensuring the store is clean, tidy and well stocked



  • Opening and closing the store



Key Skills



  • Ability to work independently and as part of a team

  • Hardworking and reliable

  • Superb attendance and punctuality

  • A can-do attitude and excellent customer service skills

  • The willingness to go the extra mile for our customers

  • To be responsible and reliable

  • The ability to be flexible

  • To enjoy working in a fast-paced, varied environment, hitting targets and meeting deadlines

  • Previous experience working in a customer facing/retail role.



So if you are looking for a varied and enjoyable customer service role, apply today!




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