Export Customer Service Administrator

Export Customer Service Administrator

Our client is a luxury boutique textile brand who are looking to expand their EMEA Customer Service Teams in Battersea and Burnley.

They would therefore welcome applications from candidates who are able to write/speak European languages as well as those who have experience/ knowledge relating to export documentation and procedures.

Hours of work: 37.5 hours per week between 08:30 am and 5 pm Monday to Friday (with early 3pm Friday finish)

Responsibilities associated with the role:

• Customer liaison for resolving queries and issues.
• Qualifying new leads and enquiries and acting as the internal point of contact for your designated Business Development Manager per European or Middle Eastern territory.
• Order and sample processing, monitoring of orders, stocks and print dates and advising customers accordingly.
• Ensuring that export country profiles and related documents are carefully administered.
• Accurate recording of price agreements or service agreements pertaining to individual customers.

Successful candidates will be able to demonstrate:

• Previous export experience, customer service desirable.
• Strong customer service focussed approach essential.
• Telephone, face to face and written communication skills.
• A proactive and diplomatic approach with ability to multitask.
• Exceptional organisational skills and attention to detail.
• Strong IT skills and ability to embrace change positively within a growing company.
• Flexibility and adaptability to multitask within a fast-paced environment.

If this sounds like the opportunity for you, please apply ASAP.

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