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Export Customer Service Administrator

Export Customer Service Administrator

Our client is a luxury boutique textile brand who are looking to expand their EMEA Customer Service Teams in Battersea and Burnley.

They would therefore welcome applications from candidates who are able to write/speak European languages as well as those who have experience/ knowledge relating to export documentation and procedures.

Hours of work: 37.5 hours per week between 08:30 am and 5 pm Monday to Friday (with early 3pm Friday finish)

Responsibilities associated with the role:


  • Customer liaison for resolving queries and issues.
  • Qualifying new leads and enquiries and acting as the internal point of contact for your designated Business Development Manager per European or Middle Eastern territory.
  • Order and sample processing, monitoring of orders, stocks and print dates and advising customers accordingly.
  • Ensuring that export country profiles and related documents are carefully administered.
  • Accurate recording of price agreements or service agreements pertaining to individual customers.

Successful candidates will be able to demonstrate:


  • Previous export experience, customer service desirable.
  • Strong customer service focussed approach essential.
  • Telephone, face to face and written communication skills.
  • A proactive and diplomatic approach with ability to multitask.
  • Exceptional organisational skills and attention to detail.
  • Strong IT skills and ability to embrace change positively within a growing company.
  • Flexibility and adaptability to multitask within a fast-paced environment.

If this sounds like the opportunity for you, please apply ASAP.



*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list.  You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html



  • Start: ASAP
  • Duration: Perm
  • Rate: Salary Negotiable
  • Location: Burnley, Lancashire, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Acapella Recruitment
  • Contact: Client Recruitment Team
  • Tel: 01245408436
  • Email: to view click here
  • Reference: N220301B1
  • Posted: 2022-03-01 07:38:23 -

  • View all Jobs from Acapella Recruitment