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Centre Manager

Centre Manager
£32,000 - £34,000 a year depending on skills and experience
Full time, 37.5 hours a week, Monday to Friday, between 8am and 6pm.

(Flexible according to business needs)
Bristol (will be based at Brunswick Court BS2 8PE but will be required to work at our other centres in Bristol too)

The Centre Manager's role will include day-to-day management of the centres at Brunswick Court, Colston Street, Streamline (including Share Bristol) and the property management contract at The Unitarian Hall.

You will play the key role in creating a vibrant, inclusive atmosphere at these centres, developing collaborative relationships and projects that attract and serve local communities and beyond.

This is a demanding and busy role.

You will be juggling a range of tasks and will need to be an excellent communicator with strong organisational, planning and reporting skills.

Your management style is to lead by example and you are able to motivate, manage and support staff whilst delivering your own workload.

You are a problem-solver, able to keep calm and think flexibly to meet changing priorities.

You will have strong customer service skills, with substantial management experience.

On an occasional basis, you will be required to travel elsewhere within the UK for company-related activities.

As Centre Manager, your responsibilities will include:

Tenant/Service User liaison

All day-to-day tenant and service-focused operations at our Bristol Centres as listed above:

Tenant liaison
, Building relationships with Directors/tenant representatives, dealing with higher-level issues and complaints.
, Organising appropriate and effective forums for communication with tenants, including attending Centre Management Group / Tenant Forum meetings.
, Ensuring high levels of tenant satisfaction by maintaining quality service standards and regularly seeking and acting on tenant feedback.
, Being the first point of contact when a tenant needs to discuss financial issues, including expanding or contracting their space and subletting.
, Working with the Development and Marketing team on filling space, including showing space to potential tenants, and quoting terms within parameters.
, Liaising with local team, head office and tenants to organise leases, dilapidations and moves in / out.

, Overseeing the day-to-day operations of the centre, including developing processes, procedures and policies.
, Actively planning improvement and maintenance works with the Regional Manager and the support of the Assistant Property Manager and managing them to budget
, Overseeing/project managing major maintenance and improvement works, according to the company's ethical principles including liaising with tradespersons and tenants, specifying works, tendering, considering environmental impact and where possible using eco-friendly products,
, Managing the M&I, capital and service charge budgets/monitoring actual versus budgeted expenditures,
, Assisting OryxAlign and the IT Manager in the setup and management of the phone and internet services
, Working with staff and tenants to reduce energy use and to ensure that issues and best practice are clearly communicated.

Performance of buildings - financially, socially and environmentally

, Contributing to the setting of the M&I, capital and service charge budgets, in conjunction with the appropriate staff.

Conducting discussions on rent/service charge changes with tenants.
, Keeping an overview of the team's work to reduce energy use and carbon emissions and championing it to tenants.
, Ensuring continuing high standards of tenant and conference user satisfaction and development of facilities and services to meet the changing needs of our key user groups.
, Managing regular reporting to Head Office.
, Contributing data for Ethical Property's own internal and external reports, including Annual Report.
, Assisting the regional team with other duties that may be required from time to time.

Person Specification

Essential skills and experience:

, Experience of commercial facilities/property management at a senior level.
, Excellent verbal and written communications skills, with the ability to engage appropriately with a range of different audiences.
, Well-developed staff management skills and experience.
, Experience of managing and reporting on a budget and authorising invoices.
, Strong planning and organisational skills, with the ability to prioritise effectively.
, A proactive problem-solver, able to keep calm in a crisis and find pragmatic solutions, allocating staff and other resources appropriately.
, A personable style, with an ability to build rapport with tenants, building users, staff and other stakeholders.
, A confident networker, able to maintain existing and develop new business relationships.
, Computer literate with a good working knowledge of Word, Outlook and Excel.
, Experience of writing formal reports to a high standard, for example for Boards and other actual or potential stakeholders.
, Able to maintain a professional standard of presentation and communication with colleagues and tenants at all times.
, Some knowledge and an interest in the social and environmental performance of buildings, particularly in relation to energy and water use, recycling, green commuting and accessibility.

Desirable skills and experience:
, Experience of consulting or project management.
, Experience in the voluntary and commercial sectors.
, Experience of working for a social business.

To continue your application, please click 'Apply'