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Commercial Director

Commercial Director - Hillingdon

Our client are a well-established web design, marketing and development agency.

They are looking to recruit an experienced and efficient Commercial Director.

The role of Commercial Director will be office-based.

Remote working will be considered upon
request and approval.

The primary purpose of the role:
 To manage and supervise the operations, production, delivery of projects and support activities that facilitate the smooth running of businesses.
 To ensure that services are produced effectively and efficiently, to the satisfaction of the customer on time and budget.
 To liaise with the directors and coordinate activity between clients, suppliers, project
management and design teams.

Main duties:
 Motivate, develop and manage direct reports
 Create excellent relationships with clients and supply a high level of customer service at all times
 Support sales teams to ensure proposals are followed up promptly
 Ensure final job briefs are clear and complete, and pricing is agreed.
 Oversight of delivery, production and project management of individual project plans, including communication to clients, design and development teams
 Management of the design team and liaison with development teams to ensure jobs are
produced smoothly on-time and on-budget
 Manage complex client and support queries on the telephone, by email and through a support
ticketing system
 Briefing of support requirements to the development team via support ticket system &
Development Director
 Manage client expectations ensuring clients are regularly kept up-to-date with progress on their projects including coordination of testing with Clients
 Tracking of support tickets to ensure development tasks are delivered on time
 Final quality checking on finished jobs
 Assist with finance, including coordination with the finance team.
 Monitor and report company KPIs
 Maintain personnel records
 Recruitment of new staff
 Supervise the implementation of new office systems
 Health and Safety

Skills and experience required:
 5+ years of management experience in an entrepreneurial business environment
 Can-do attitude - open to challenges and keen to find new ways of doing things - effectively and e.g.

improved processes and systems
 Experience of managing web-based communications systems and tools
 Experience in web design/marketing/web production environment an advantage
your digital partner Skilled communicator
 Ambitious, organised and fun

If This Commercial Director position is of interest to you and you have the relevant experience, please send your updated CV today to Carly@unity-recruitment.