Service Desk Manager- London (Remote Working)

Salary: £30k - £35k + Pension + Training + Career Progression

The company:

Our client is a high-growth, ambitious national financial software consultancy and solutions provider.

They are a virtual first organisation with employees operating remotely throughout the UK.

They have various clients from single-users to national networks, who have one thing in common: they appreciate the flexibility of an easy-to-use financial technology platform to service there customers.

Their platform provides a sleek CRM & Practice Management solution that streamlines processes, both front and back office, and maximises output for the users.

The Role



* As part of a major restructuring program, the company are building a technical support function.


* As such they are looking for a self-starting highly motivated Technical Manager to take ownership of the internal IT and provide technical resolution support for the customer-facing teams.


* You will be reporting directly to the Service Delivery Manager and working across all business areas.


* You will be supported by the wider Service Delivery Team and will have access to the wider development and product management teams.


Key Responsibilities:



* Working closely with the business to maintain & manage the internal IT systems


* Carrying out daily health checks on the production platform


* Supporting the customer-facing team through 2nd line technical support and resolution of issues


* Driving continual improvement into the internal IT systems & processes


Essential skills:



* Experience in a fast-paced support environment


* Experience of 2nd and 3rd line support


* Experience of ITIL frameworks and concepts


* Self-starting with enthusiasm, passion, and ambition


* Base knowledge of development methodologies, Microsoft & AWS frameworks


* A strong interest in technology


* Proven leadership skills


* Experienced in working in virtual and remote teams


Desirable:



* Experience within Financial Services and/or ICT is ideal, however not mandatory


* Working-level knowledge of IT operations


* Working-level knowledge of supporting SaaS and BPaaS solutions


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