Additional Resources Ltd.

Service Delivery Executive

Service Delivery Executive - Brighton

Salary: up to £21k (based on experience) + Private Healthcare + Hybrid Working

The Client:

Our client provides a content curation platform that helps brands sell.

The AI-powered technology solves the challenge of acquiring user-generated and other forms of authentic, high-impact content at scale and activating it across the online buying journey.As the leading content platform in the automotive sector, they are working with many of the top 40 global brands who see large increases in marketing engagement and a ROI of up to 10-1.

They are now expanding into other sectors and are already working with leading brands in the retail and e-commerce sectors.

You'll be coming on board at an incredibly exciting time for the business as they ramp up their growth and build deeper relationships with the world's most exciting automotive and e-commerce brands.

The Role:

Looking for a meticulous and technically capable Service Delivery Executive to join the super star Service Delivery function within the Customer team.



Reporting to the Service Delivery Manager, you will work closely with their Customer Success Managers to deliver both strategic and technical services across their Customer Base.

The role will enable you to work with some of the biggest Automotive and Retail brands in the world.

If you are looking for a new challenge with an exciting Martech SaaS company and are inspired by how brands are humanising their content marketing - we would love to hear from you.

Main Duties:



* Curating content for customers through the Clients platform based on content guidelines that customers have shared with them


* Finding and recommending content to the customers


* Being accountable for Service Delivery tasks across assigned accounts


* Managing incoming customer issues & requests including analytics and platform troubleshooting for customers - escalating internally for additional support where required


* Managing content uploads and associated tagging, ensuring content is uploaded and organised efficiently within the Clients platform


* Supporting Customer Success Managers with account analysis, data and reporting through to preparation of slides for use in Monthly reporting and check-in calls


* Documenting, optimising and carrying out best practices that can continually improve Clients services at scale


* Continually growing value by increasing skills, knowledge and ability in their leading Marketing Technology consistent with their business strategy


Skills and Experience:



* Graduates are welcome to apply


* Degree educate


* 1+ years of relevant experience working in a Marketing or Content related role.


* Basic knowledge of the Digital Marketing ecosystem with an emphasis on Social Media


* You are creative and technical with experience in the following areas an advantage: HTML/CSS, Google Analytics, Excel/Google Sheets


* You have experience relating to content creation/curation on Social Media


* You are comfortable in presenting, putting together visual presentations, decks, and training users on systems and tools.


* Eye for great photography


* Passionate about User Generated Content and the role that it plays in today's customer Journey


Offered:



* 28 days holiday (24 flex days + your birthday and 3 extra business days around Christmas)


* Flexible working policy


* Training & development opportunities


* Collaborative and creative company culture


* Regular team days out and events


* Private Healthcare through Vitality (after successful probationary period)


* Cycle to work scheme


Hours:



* Full time


* 2 days in the Brighton office, 3 days Remote


Important Information: We endeavor to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.




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