i4 Recruitment
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Customer Relations Executive

Offering an excellent benefits package, a highly competitive salary, a friendly and supportive working environment and personal and professional development opportunities, we are looking for a Customer Relations Executive to join our thriving dealerships in Norwich.

Established in 1928, Holden Group is a family-owned group of Car Dealerships in Norwich, Norfolk.

Representing Kia, Volvo, Honda, Renault, Dacia and MG, we offer new, nearly new and approved used cars and vans, as well as servicing, repairs and maintenance services.

 

The Role - Customer Relations Executive:

Salary - £25 – £30k OTE

Monday to Friday 8:30 am – 5:30pm

 

Nothing delivers customer satisfaction quite like consistently brilliant communication.

We are seeking an expert communicator to handle inbound and outbound customer enquiries.

To help you fulfil your potential we will help you set personal goals, build a career plan and we’ll give you a personal learning budget to spend on any training you choose.

Our purpose is “to help our employees create the life they want”

 

Main Duties: 


  • To proactively contact customers, build and maintain relationships
  • To actively encourage customers to pre-book for servicing
  • Assist in developing and implementing contact structure
  • To proactively work with our customers to ensure the very best customer service
  • To take ownership of any customer issues and work with the sales/service team to achieve a positive outcome for the customer and the business
  • To investigate and remedy any customer complaints or issues and escalate when necessary
  • identify opportunities to up-sell and maximise sales

 

Job Requirements:

The ideal candidate would have experience with:


  • Working within a service or sales franchised main dealer
  • Great telephone manner with the ability to create meaningful conversation
  • Ability to build a rapport with a customer whilst listening and reacting to their wants and needs 
  • The desire to solve problems and find the best results for the customer

 

Person Specification:


  • A ‘Can-do’ attitude
  • Good interpersonal skills with the ability to build relationships
  • Be able to work individually or in a group setting equally comfortably
  • Fantastic people skills, a positive attitude and professionalism

 

Benefits:


  • Company pension
  • £150 Personal Development Budget
  • Opportunity for progression and personal development
  • Company discounts
  • Generous holiday entitlement
  • Life coaching to help you set and achieve your personal goals in life!
  • A flexible approach and genuine work-life balance


  • Start: ASAP
  • Duration: Full Time, Permanent
  • Rate: £25k - £30k + per annum OTE
  • Location: Norwich, Norfolk
  • Type: Permanent
  • Industry: Automotive
  • Recruiter: i4 Recruitment
  • Tel: 01603 415 100
  • Email: to view click here
  • Reference: HG-6519
  • Posted: 2022-04-19 16:33:25 -

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