Senior Solarwinds Monitoring Engineer
Senior Solarwinds Monitoring Engineer - Worthing / Remote
Our client are looking for a Senior Engineer (Network, Field & Systems) to join their growing team of Engineers who are quick to build relationships at all levels, highly organised, strong communicators and understand the need for accuracy in all aspects of the role.
You will join a friendly team to ensure that all engagements are delivered to a high level and meet customer needs, undertaking a number of duties to ensure the smooth delivery of onsite and offsite professional services consultancy and training on the SolarWinds suite of IT monitoring and management solutions.
The Senior Engineer is the standard bearer for the team and required to uphold the standards and expectations across all facets of the job role and the business at all times.
If you are unwavering in your attitude and inspirational to your colleagues and direct peers we want to hear from you.
Duties and Responsibilities
Professional Services Delivery:
Complete engagements remotely or onsite for customers as required
Create design documents based on requirements.
This includes from short statement of works, to HLDs, LLDs and implementation plans
Complete health checks and ensure documentation is produced in a timely manner for the Account Manager
Complete documentation as required by company policy and procedures
Ensure all data captured and all documentation associated with a project is uploaded in the correct files on the server and CRM
Deliver SolarWinds training for customers as appropriate and deliver this onsite or offsite as required
Work within their ethos of internal knowledge sharing amongst team members, assist in the training of other team members in own area of expertise
Contribute to the internal repository of knowledge resources
Help the support team solving support tickets on an adhoc basis
Keep up to date with new features and versions of the SolarWinds products
Write blog posts about SolarWinds features
What they’re looking for:
You are highly organised with experience in a similar role and either directly with SolarWinds or similar monitoring solutions.
You have an overall high degree of technical knowledge and proficiency.
You have a flexible attitude, be prepared to work to tight deadlines, with changing priorities and enjoy the challenges of working in a demanding role.
You are a quick learner with a pleasant demeanour, able to work co-operatively with a wide variety of people and be able to challenge and suggest improvements where applicable.
You are reliable, dependable and willing to pitch in at all times
You are interested in delivering training to a high standard and working in a customer facing role.
Essential Skills Required:
At least two years’ experience installing and configuring SolarWinds Orion, or similar monitoring tools
Positive, flexible, proactive attitude with a strong sense of responsibility to ensure the highest standards are met throughout the business
Expert with Network and Application Management protocols such as SNMP, SNMP Traps, Syslog, ICMP, WMI, Netflow…
Able to communicate clearly and effectively at all levels
Proficiency with Microsoft Office
Excellent organisational and time management skills
Calm, organised and able to work well within a team
Ability to work on own initiative and as part of a team
Ability to plan, organise and prioritise own workload
Previous use of CRM/database applications
High degree of technical knowledge across a wide range of platforms
Desirable Skills (not essential):
Bachelor’s degree in Computer Science, Engineering or Information Technology
Industry certifications such as CCNA, CCNP, Comptia+, MCSE…
Working knowledge of LAN / WAN configurations, Switches, Routers and security appliances.
Network administration and troubleshooting skills (DHCP/Static, TCP/IP, DNS)
Scripting/programming knowledge in PowerShell, Perl, Python or similar
SQL query knowledge including joins and data functions
Experience of delivering technical training to users
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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