Remote Multi-Lingual Customer Service Advisor

Multi-lingual Customer Service Advisors required by our client provides IT and unified communication services across the globe, over time growing to have offices in several countries and working with organisations across 6 continents. 

We are recruiting for a Multi-lingual Customer Service Advisors to join our team, you must be able to speak fluent English and one other language (French, French Canadian, Swedish, Danish/Norwegian, Finnish)

Duties
• Responsible for providing Level 1 Technical support and Service Desk support via phone and remote log in
• Logging calls into the ticket management system to ensure the correct ticket management process is used
• Ensure all tickets re moved into the correct support queues and assigned to the correct engineers
• Dealing with international calls from our clients and must be able to engage with them technically and competently

Skills/Requirements
• Speak fluent English and one other language (French, French Canadian, Swedish, Danish/Norwegian, Finnish)
• Excellent communication skills – written and verbal
• Strong administrative skills
• Attention to detail

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA'S AND WORK PERMITS.

Exposed Solutions is acting as an employment agency to this client.

Please note that no terminology in this advert is intended to discriminate on the grounds of age, sex, sexuality, race or religion and we confirm that we will gladly accept applications from persons of any age sex, sexuality, race or religion for this role.