Business Support Assistant

On behalf of our client Corus consultancy is looking to hire a Business Support Assistant.

Please note this is a temporary position for 3 months.


The Role


The Business Support Assistant is an administration and customer service professional who works as part of a business support team to deliver effective, routine administration and customer service activities as directed.

Providing support such as word processing, data entry, updating databases, meeting support, minute taking, meet and greet, directing customer queries, inbox processing, petty cash payments etc.


Responsibilities



  • Providing high quality, efficient and effective administration, and reception services to internal and external customers within agreed timescales and SLAs and in line with customer service standards.

  • Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.

  • Providing support across the team or service in dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support in all aspects of documentation processing, in a timely, consistent and professional manner.

  • Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering processes and customer service.

  • Specific individual and shared targets and objectives are defined annually within the performance management framework


Minimum experience.



  • Educated to RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.



  • Demonstrable experience and competence of MS Office applications and practical applications.



  • Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.



  • Previous experience of managing electronic or hard copy filing systems.



  • Experience of dealing with sensitive and/or personal information.





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