Business Support Administrator

On behalf of our client Corus Consultancy is looking to hire Business Support Administrator.


The Role


A Business Support Administrator is an experienced administration and customer service professional.

Working as part of a business support team to deliver administrative and customer service activities, proactively managing own workload, taking initiative, and using personal judgement to resolve internal and external customer issues.


Responsibilities



  • Providing high quality, efficient and effective administration and reception services

  • Resolving internal and customer queries alerting customers and/ line Manager(s) to urgent or complex issues when required.

  • Providing advice and guidance to Business Support Assistants, Apprentices, and work placements, acting as their Coach/Mentor and being their first point of escalation for resolving unusual or complex customer requests or feedback.

  • Maintaining an up to date knowledge of processes, corporate systems and standards.


What You Bring



  • Educated to RQF Level 2 (GCSE), including Maths and English, or an equivalent vocational qualification or equivalent demonstrable experience.

  • Clear verbal, electronic, and written skills of communication.

  • Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.

  • Computer literacy, advanced knowledge of relevant software and systems and drive to explore emerging technology.

  • Thorough knowledge of document management processes and associated legislation for information security.




Share Job