Customer Care Consultant

On behalf of our Client Corus Consultancy is looking to hire a Customer care consultant.

Their London Premier team are now seeking a talented Customer Care Consultant to join the team based in the offices in Charlton (Near North Greenwich).

You Will:

  • Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs

  • Take responsibility to improve product knowledge and advise customers on purchases

  • Take every opportunity to up-sell and accessorise outfits and perform against targets set by Premier management.

  • Increase sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websites

  • Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity

  • Anticipate, identify and resolve problems that could delay the release or movement of shipments

  • Utilise internal email management software to ensure correct categorisation of customer queries and complaints

  • Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service

What you will Bring:

  • Exceptional customer service skills and the ability to exceed expectations for a demanding customer base

  • A genuine interest in fashion and current trends

  • Ability to display clear and positive communication skills

  • Ability to use own initiative and proven track record of having solved problems successfully

  • Excellent time management skills and the ability to meet strict deadlines

  • Proficient computer and analytical skills

  • Flexible approach towards travel in instances where training or workshops may be provided at another site

  • Self Confidence

  • Ability to work under pressure in order to reach customer SLA's

  • Customer First approach

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