Customer Care Consultant

On behalf of our Client Corus Consultancy is looking to hire a Customer care consultant.

Their London Premier team are now seeking a talented Customer Care Consultant to join the team based in the offices in Charlton (Near North Greenwich).

You Will:

• Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs


• Take responsibility to improve product knowledge and advise customers on purchases


• Take every opportunity to up-sell and accessorise outfits and perform against targets set by Premier management.


• Increase sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websites


• Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity


• Anticipate, identify and resolve problems that could delay the release or movement of shipments


• Utilise internal email management software to ensure correct categorisation of customer queries and complaints


• Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service

What you will Bring:

• Exceptional customer service skills and the ability to exceed expectations for a demanding customer base


• A genuine interest in fashion and current trends


• Ability to display clear and positive communication skills


• Ability to use own initiative and proven track record of having solved problems successfully


• Excellent time management skills and the ability to meet strict deadlines


• Proficient computer and analytical skills


• Flexible approach towards travel in instances where training or workshops may be provided at another site


• Self Confidence


• Ability to work under pressure in order to reach customer SLA's


• Customer First approach