Customer Services Administrator

Location: Wokingham

Salary: £22,000 - £25,000 DOE

Hours: Monday - Friday, 8.15am - 4.45pm

My client in Wokingham is looking for an experienced Customer Services Administrator to cover Maternity leave.

This will be for a minimum of 8 - 12 months.



To assist the Customer Service Manager, in ensuring that all administration tasks are carried out accurately and efficiently in order to meet the aims and objectives of the Company

Key responsibilities and accountabilities:



* Ensure that the email traffic within the department is managed accordingly within an agreed SLA timeframe.


* Ensure that all incoming e-customer queries are processed to meet the customer's expectations.


* Ensure that all quote approvals are processed.


* Ensure that despatch paperwork is raised.


* Ensure that all incoming customer queries are processed to meet the customer's expectations.


* Assist with other administration tasks as required.




* Talking to clients on the phone.


Key requirement/Skills:



* Experience working in a similar role.


* Good computer skills including Microsoft Office.


* Excellent customer service skills - over the phone


* Excellent telephone manner


* Good listening skills.


* Self motivated.


* Prepared to learn new skills and work on own initiative.


* Ability to work to procedures.


Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.