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Customer Service Manager

Customer Service Advisor
Monday to Friday 
8am – 5pm

The Candidate

  • Ideally experience of working in the hire industry
  • Experience of delivering first class customer service from al communication channels
  • Positive attitude
  • Work under pressure and to deadlines
  • Attention to detail
  • Hands on approach

The Role

Your main roles and responsibilities will include…

  • To lead, manage and give direction to the department daily, managing workload, and attendance.
  • Oversight and management of all customer service functions.
  • Maximise proactive time in the office to drive the daily number.
  • Managing and driving the scores of the department to meet SLA’s.

  • Establish a feedback loop and customer service score and drive it forward.
  • Continually monitoring and reviewing SLA’s to improve customer experience and customer satisfaction score, creating customer loyalty, retention and referrals.

  • Constant review of systems to create lean, smooth, efficient, and cost-effective operating, producing warehouse ready orders.
  • Supporting the sales team with administrative services.
  • Maintaining positive attitude and culture for accuracy and continuous improvement.

Are client are a major Specialists in professional window furnishing products

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers.

We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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Many Thanks

  • Rate: £0 - 30k per year
  • Location: Leeds, West Yorkshire, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: PROMAN
  • Tel: 0161 746 3311
  • Email: to view click here
  • Reference: JOB-00112808
  • Posted: 2022-07-25 08:29:02 -

  • View all Jobs from PROMAN