i4 Recruitment
This job has been posted for more than 30 working days and has expired.

Liability Claims Handler

Liability Claims Handler

Job Type: Full Time, Permanent

Location: Milton Keynes

Working Hours: Monday – Friday (9am-5pm)

Salary: £Competitive DOE


  • Highly competitive salary
  • 25 days holiday
  • Additional day off for your Birthday
  • Company pension
  • Dental plan
  • Exam support and career progression
  • Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world.

Providing industry-leading services spanning across loss adjusting, surveying, subsidence, environmental, cyber risk, legal and more

The Opportunity – Liability Claims Handler

Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss.

Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.

Key responsibilities – Liability Claims Handler:

  • We’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value.
  • You’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect, and speedy resolution.
  • You’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non-technical and non-bias approach. 
  • Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.
  • This is a truly rewarding role with scope to develop into a field-based Adjuster.

    With additional study support and career development opportunities available to you.

About You:

We’re on the search for Talent: Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service.  You’ll ideally have some Liability claims exposure, however applications are very welcome from strong candidates with different claims backgrounds too.

Additionally, we’d like you to have:

  • An insurance qualification such as CII or equivalent, although study support is available
  • Experience of end-to-end caseload management
  • Be able to prioritise claims, acting upon instruction and SLA’s and be comfortable in a KPI target environment
  • Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
  • Maintain awareness of Business Continuity programme and role within it.
  • Excellent customer service, organisational & communication skills.

Due to the nature of our work, this role is subject to a satisfactory DBS check

Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion. So, what are you waiting for? Apply today, we’re looking forward to your application.

  • Start: ASAP
  • Duration: Full Time, Permanent
  • Rate: ┬úCompetitive DOE
  • Location: Milton Keynes, Buckinghamshire, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: i4 Recruitment
  • Tel: 01603 415 100
  • Email: to view click here
  • Reference: CRW-6693
  • Posted: 2022-08-08 13:44:51 -

  • View all Jobs from i4 Recruitment