Anderson Wright Consulting Ltd
This job has been posted for more than 30 working days and has expired.

Customer Services Advisor

CUSTOMER SERVICE ADVISOR – CREWE - £19000 - £20500 doe

We are working with a fantastic Crewe based company who recognise that their greatest assets are they’re staff.

As a result.

This is a company who truly look after their staff, offer ongoing training and development and a genuine career within a company that continues to grow year on year.

Due to continued growth, we are looking to recruit and experienced Customer Service Advisor to join their amazing team.

The successful applicant will be able to say YES, to the following:-


  • Are you passionate about providing excellent Customer Service at all times?
  • Do you have experience working in an office/call centre based Customer Service environment?
  • Are you PC literate using Word and Excel?
  • Do you possess excellent communication skills both verbal and written?
  • Do you want to be part of a vibrant Customer Service team?

KEY RESPONSIBILITIES:


  • Provide a top-notch customer service experience for all customers
  • Deliver a prompt and efficient service to all enquiries
  • Dealing with queries via the telephone, email and live chat
  • Process orders, returns, payments and refunds
  • Arrange deliveries
  • Resolved order issues
  • Offer solutions for all queries received

KEY REQUIREMENTS:


  • Ideally minimum 1 years’ experience in an office/call centre customer service environment but you must have experience working in a busy environment where multi-tasking is essential
  • Have a genuine passion and interest in customer services
  • Be a real “people” person
  • Naturally positive communicator
  • PC Literate using Word and Excel
  • Excellent attention to detail
  • Able to prioritise
  • Attentive listening skills
  • Capable, ambitious and professional

BENEFITS AND PACKAGE:


  • Salary – starting at £19k-£20.5k doe
  • Excellent training and development on an ongoing basis
  • Competitive annual leave
  • Working Monday to Friday 9.30am-6pm
  • Required to work weekends on a rota basis – One Saturday or Sunday every 3 weeks
  • Employee assistance programme
  • Company events
  • Staff Recognition awards
  • An open, friendly, supportive and fun working environment
  • Genuine opportunity for career progression
  • Cycle to work scheme
  • Annual salary reviews
  • Generous cash awards for long term service after 5 years
  • On site parking

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – CREWE– £19000 - £20500 doe