1st Line Analyst

1st Line Analyst x5

Cloud Transformation Services


Hybrid (1-2 day a week in office)


The Atlas Recruitment Group are currently searching for 5 1st Line Analysts to join a growing Cloud Transformation organisation on a hybrid working basis.

The organisation help their customers across the UK to move their on-premise infrastructure into hybrid and fully cloud based solutions, utilising Microsoft's latest online services to do so.

Customers span both the public and private sectors of the UK so the work you will be involved in will vary and be different day-to-day, providing an on-going and exciting challenge.

You will be joining a wider support team, consisting of 1st-3rd Line Engineers, Senior and Team Leaders.

Due to this, there is a lot of opportunity to progress and grow within the business.

Key Responsibilities: -

  • Receives and handles requests for support following ICT procedures.

  • Responds to common requests for support by providing information to enable resolution and promptly allocates unresolved calls following agreed procedures.

  • Maintains records and advises relevant persons of actions taken.

  • Following agreed procedures, receives and handles requests for information, and provides routine advice to users on systems, products and services which are available to them.

  • Following agreed procedures, receives and handles requests for support, provides information to enable problem resolution and promptly allocates unresolved calls as appropriate.

  • Provides an effective interface between customers and service providers, including documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.

  • Assists customers to make more effective use of desk-top systems, products and services, making initial diagnosis of incidents and advising known solutions where applicable.

If you would be interested in this opportunity and would like to be considered, please apply and we'll be in contact within 24 hours If successful.

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