CUSTOMER SERVICE ADVISOR

CUSTOMER SERVICE ADVISOR


Location: Ringwood, Hampshire


Salary: £9.75 per hour


IMMEDIATE START AVAILABLE


TEMPORARY - PERMANENT OPPORTUNITIES


Hours: 8-hour shifts between the hours of 8am - 9pm


Our client, a highly reputable and fantastic company to work for, are currently recruiting TEMPORARY Customer Service Advisors to join their well-established team providing customer support for a prestigious cinema group.


As a Customer Service Advisor, you'll be the first point of contact for our client's customers and members.

You'll be assisting with a wide range of queries from day-to-day booking queries to screen times and special events.

You will ensure an exceptional level of service is always delivered across a variety of contact channels.


You will need to have a positive telephone manner and provide excellent customer service when liaising with customers.


As our Customer Service Advisor, your day-to-day will consist of



  • Handling incoming customer queries across multiple contact channels

  • Ensuring team targets always delivers exceptional guest care

  • Dealing with escalated queries and ensuring timely resolution

  • Ensuring the brand is present through all customer communications

  • Managing membership accounts

  • Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions


To be successful in this role, you will need to have the following:



  • Ability to multitask and prioritise your own workload.

  • An investigative mind with strong attention to detail and accuracy.

  • Excellent communication skills, both written and verbal.

  • Positive attitude with a flexible and resilient approach to change.

  • Computer literate with the ability to learn new systems.

  • Ability to demonstrate a high standard of customer service.

  • Ability to work under pressure.

  • Ability to use own initiative and work on your own and as part of a team.


In exchange for your hard work and commitment, our client offers the following for permanent candidates:



  • 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)

  • Pension Scheme with Standard Life

  • Eye test vouchers and discounts

  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)

  • Involvement with local charities and fundraising days

  • Campaign specific benefits including discounts, incentives and prizes

  • Recommend a friend scheme paid reward of up to £1000

  • Apprenticeships qualifications and career flight path schemes

  • Recognition and reward schemes with Love to Shop Voucher rewards.

  • Free car parking

  • Weekly dress down day

  • Free fruit

  • Cycle to work scheme


So if you are looking to join a company where you will be rewarded for your hard work, apply today!





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