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Junior Helpdesk Engineer

An exciting new opportunity in one of our well established, global investment companies!

About the Company

We are trusted investment banking advisors to business owners and senior executives of leading private equity firms and public and privately held companies around the world.

Our advisory services include mergers and acquisitions, debt advisory, growth equity and restructuring for the mid-market.

We also provide valuations and fairness opinions and joint venture and partnering advisory services.

As one tightly integrated team 700 professionals across 22 offices, we offer an unobstructed independent perspective, backed by superb execution and a deep commitment to client success.

With extensive industry knowledge and relationships, timely market intelligence and strategic insights, we forge deep, productive client relationships that endure for decades.

Main purpose and scope of the job

The role provides an excellent opportunity to work in a demanding and dynamic IT environment.

A Helpdesk Engineer will be given the opportunity to hone their PC hardware and software troubleshooting skills while gaining experience with advanced technical challenges of a multi-office international network.

The Helpdesk Engineer will assist as the help desk for employees and provide day to day support of all end user systems including Windows based notebook and desktop PCs, telephones, mobile devices (iPhone/iPad/Android/etc), and a variety of other software and business systems.

The role will involve

, 1st call help desk support for approximately 700 employees across multiple offices.
, Troubleshoot and repair hardware and software.
, Configure and deploy new hardware and software.
, Support and maintain conferencing and AV technology.
, Interface with technical support from vendors and suppliers.
, Management of relationships with IT related vendors.
, Provide support to IT management.
, Helpdesk Engineer may be on call after hours as needed.

Skills, experience and requirements

, Preferred a degree (2:2 or higher) from a recognised European university;
, 3 A levels (or equivalent) including at least one A level in a Maths, Science or Technology-based subject;
, Proficient in English, both written and verbal; Proficiency in other European languages is a plus;

Key behaviours and competencies
, Successful candidates are assertive and self-motivated, can manage multiple tasks and deadlines in a fast-paced environment and are detail oriented;
, Successful candidates have excellent interpersonal and customer service skills and the ability to work well with differing personality types;
, Strong writing and verbal communication skills
, Must demonstrate strong interest in Tech and have good troubleshooting skills
, Be team-oriented and possess strong integrity and professionalism;
, Strong technical aptitude; and
, Strong communication skills.

Roles like these don't last long, if you are interested please apply now.