Service Manager

Service Manager

Salary: Highly Competitive - DOE

Full-time | Permanent

Isle Of Wight - PO38 3LT

Are you a forward-thinking Service Manager who enjoys a challenge?

Maybe you're an experienced Technician looking for the next step in your career?

The type of person who will roll their sleeves up and get stuck in?

Someone who is passionate about delivering excellent results?

If so, then we have an exciting role waiting for you.



About us

Hunt Forest Group is a family run, expanding and ambitious company, operating throughout the South of England making us one of the largest John Deere dealerships in the country with over 50 years of industry experience.

We appreciate and value hard work and dedication from our people, who are not just employees but who each play a vital role in the overall success of our business.

In return, we provide each person with great benefits and job security in a fast paced and evolving industry, supporting key areas of agriculture, commercial and professional grounds care and construction.

We support continuous professional development and encourage each person to grow and reach their full potential, to be the best they can be, which in turn supports the business to achieve its mission.

About you

Our business is experiencing an exciting period of growth.

As a result, we are looking for a proactive Service Manager within our busy service department.

No two days are the same in this role which is great because you enjoy a variety of work.

You can lead by example and enjoy motivating and developing your team.

Working efficiently and accurately, you consistently provide the highest level of support to our customers.

You thrive off a challenge and always enjoy learning new skills and furthering your knowledge.



Perhaps you have experience in a relevant industry such as commercial vehicles, construction and plant machinery or the automotive industry? If so, then we welcome your application as we understand you have a lot of relevant skills and experience to offer.

Job function and duties

Within this role you will be responsible for managing and growing our busy service department at our IOW branch.

You will be responsible for developing staff and supporting customers whilst ensuring the departments profitability.

The right candidate will be a naturally proactive person with fantastic customer service skills.



* Liaise with customers, prioritising their needs and managing their expectations.


* Strive to meet KPI's/targets


* All elements of standard people management including, managing performance, sickness absence, conduct management etc.


* Review and understand relevant management information to your department and be proactive in suggestions to aid improvement.


* Plan and allocate work for technicians based on their expertise and skills.


* Ensure that service processes, policies and guidelines are followed and applied safely.


* Supervise and coach the workshop team.


* Participate in recruiting, developing and retaining key talent.


* Ensures all paperwork is completed efficiently


Skills and attributes



* Experience in service management or 3 to 5 years experience as a Service Technician


* Ability to lead others


* High level of communication and human relations


* Ability to use standard computer applications and internet functions


* Familiar with John Deere or competitive products


* Able to work under pressure


* Ability to work extended hours


Benefits:



* Very competitive salary


* Laptop and mobile phone provided


* Up to 33 days holiday (including bank holidays)


* Free parking


* Occupational Sick Pay Scheme


* Focused career/development progression


* Autonomous work culture - we encourage our staff to work from their own initiatives rather than be micromanaged


* Opportunity to join team events as part of our 'Fun Fund' initiative!


* Free tea and coffee


* You will become part of the Hunt Forest Group community!


If we have just described you, then we definitely want to hear from you.



Please click the Apply button to submit your CV!

We look forward to you joining our team and 'growing together'.




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