Customer Service Assistant

Customer Services Assistant

Lamb Personnel is looking for an experienced Customer Service Assistant to join our client on a temporary basis

This role is based in Richmond, Surrey and is Hybrid, so approx 3 days in the office and 2 WFH - the role is paying £12.50 ph

This role will be focused on responding to customer enquiries across all digital platforms and ensuring communications are in line with the firm's objectives.

You will help the company and its range of goods provide exceptional customer service.

Customer Service

Delivering world-class customer care while assisting with all in-bound client requests
Coordinating with the appropriate teams to address client demands (Fulfilment, Retail -Area Managers, Training)
Making ensuring the brand's tone and values are expressed in every customer encounter to guarantee that all of our clients and customers get extra value Report trends and consumer opinions proactively
Providing order/stock-related assistance to the customer service manager and the digital team
Ensuring that consumer purchases and returns are handled quickly

Person Specification

At least 1 years of experience working within a contact center environment
Knowledge of Microsoft Excel and PowerPoint
Be able to work to strict deadlines
Be a team player
Excellent written & Communication skills are essential
Works well under pressure
A proactive individual
Inquisitive and appetite for learning
Ability to multi-task in a busy environment
Quick learner

We do try to get back to as many applicants as possible, however some roles are in high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion

  • Rate: £12.50 - £12.50 Per Hour Excellent benefits
  • Location: Richmond Upon Thames, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Lamb Personnel ltd
  • Tel: 0208 894 1723
  • Email: to view click here
  • Reference: LP1098
  • Posted: 2022-09-25 23:35:02 -

  • View all Jobs from Lamb Personnel ltd

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