2fawcett Recruitement

Service and After-sales coordinator

Role: Service & After Sales Coordinator
Salary: £22,000 - £23,000
Location: Sheffield
Type: Full-time, Permanent

2fawcett are recruiting for a Service & After Sales Coordinator to join an exciting business in Sheffield on a permanent basis.

You will be responsible for the delivery of service support to service the UK's customer base.

The Service & After Sales Coordinator will be proactive in assisting customer requirements.

The Role & Responsibilities of the Service & After Sales Coordinator
Responsible for delivery of start-to-end service process for our current UK customer base.

Managing own time to deliver our service levels and exceed our customer expectations.

Receiving and managing inbound calls and emails.

Act as point of contact for an allocated portfolio of customers.

Pro-actively identify new opportunities with current customers for the business development team to qualify.

Quoting customers with the intent of winning business.

Sales quotations and order processing.

Pro-active engagement with current customers to ensure no loss of business to competitors.

Requirements of the Service & After Sales Coordinator
Expert in the use and execution of ERP is a requirement for this role.

Confident in managing all aspects of customer service delivery.

Strong relationship building skills with a high degree of responsiveness and integrity.

Must possess outstanding communication skills.

A proven track record of customer service and after-sales within the UK manufacturing industry.

A person with a hard-working ethos who is disciplined and reliable in executing company processes and strategies.

An open personality that can fit with the company's culture of integrity and respect for colleagues.

Energetic, upbeat professional who is comfortable working in a dynamic, fast paced, competitive environment.

Ability to work on own initiative, as well as part of a team.

A strong drive to progress their own career.

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