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Operations Administrator

Role: Customer Service Administrator
Location: Marden, Tonbridge
Salary: £24,000 - £27,000 per annum (DOE)
Hours: Monday to Friday 8am until 5pm

Are you a strong Customer Service Administrator looking for progression? Do you want to develop your supervisory experience?

If you do this role will provide you the opportunity for career development whilst working in a variety of departments.

If you are a well-organised and self-motivated individual, with experience within a customer service or administration environment then this may be the role for you!

Working with a leading distribution company this is a unique cross-departmental role that provides excellent administration support across the Operations and Customer Service teams.

Customer service involves both face-to-face and telephone customer interaction, therefore someone confident with a can-do attitude would suit this role.

You will also be working closely with the Operations and Depot Supervisors on the loading and distribution of stock your role will include:
- Excellent telephone communication skills and be able to process customers' orders
- Responding to Sales enquiries, developing the experience to discuss packaging material options
- Calling existing and new customers to promote our products and manage their needs.
- Serving customers face to face (Inc.

handling cash)
- General administration duties
- Sending out samples to customers
- Liaising with our Purchasing, Operations, and Sales colleagues with regard to our customers' requirements
- Assisting with driver load lists and delivery schedules
- Customer service in relation to Chemical store orders
- BRCGS documentation
- Awareness and support for the outside haulage booking process
- Health and Safety reviews
- Assistance with stock checks and BCRS checks
- Administration in relation to HR processes i.e., sickness, holidays, overtime
- Training organisation - HGV / trainee driver, First Aid, Fire Marshall, staff training planners
- Ad hoc projects/project support/process improvement workstreams

The Ideal Candidate:
- Customer Services experience both via telephone and face to face
- Ability to multitask
- Take responsibility for key project deliverables
- Project and/or project experience would be beneficial
- Flexible, open, and positive attitude essential
- Computer literate and an ability to learn new systems quickly
- Attention to detail and questioning mindset
- Flexibility and willingness to react and help as situations arise

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.

If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.

This does not need to be formatted in the same manner.

In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.

Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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