The Talent Hub
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Customer Relations Manager

Customer Relations Manager – Chorleywood, Rickmansworth

Salary: £30,000 to £35,000 (depending on experience) plus commission for sale of beds

Hours: Permanent, 37.5 hours per week


We are recruiting an experienced and proactive Customer Relations Manager to join our team at our newly-built, luxury care home, Burford House in Chorleywood, Rickmansworth.  

The successful candidate will be responsible for marketing our luxury care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy.

You will work closely with the Home Manager and Group Marketing Manager to generate enquiries, convert them into resident admissions, and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.

We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue whilst demonstrating care and compassion for our current and prospective residents.

Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.


  • Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand
  • Write and implement an effective localised marketing and sales plan for the care home
  • Arrange local events to help promote the care home and raise the company profile
  • Generate enquiries and manage the sales process to drive occupancy
  • Manage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely manner
  • Maintain social media platforms to ensure we are engaging with our local community
  • Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives
  • Work closely with the Home Manager, Marketing team and other departments across the group


  • Free DBS check
  • Free snacks for staff
  • Free parking
  • Free ‘Refer a Friend’ scheme with cash rewards
  • Free Eye Test (for qualifying Staff)
  • Rewards for employee of the month  
  • Awards for long service up to £1,250
  • Opportunities for career progression
  • Paid 25 days + BANK holidays entitlement
  • Pension scheme
  • Discounts from hundreds of nationwide high street and online stores


  • Right to live and work in the UK
  • Clean driving licence and access to a vehicle for business use
  • Previous experience of sales and marketing within the care industry
  • Understanding of fee sources and structures in the care sector
  • Excellent verbal and written communication skills
  • A proactive, positive and professional approach
  • Commercially focused with excellent customer service skills

For more information visit our website, or speak to a member of our recruitment team on 07508 907 679.

Please note: We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission of application is encouraged.

Applications are reviewed on a weekly basis; interviews are arranged to suit on an ‘as and when required’ basis.

If you do not hear from us within 5 working days, please assume your application has been unsuccessful. 

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age."


  • Rate: £30k - 35k per year + commission
  • Location: Rickmansworth Rd, Chorleywood, Rickmansworth WD3 5SQ, Chorleywood, Hertfordshire
  • Type: Permanent
  • Industry: Medical
  • Recruiter: The Talent Hub
  • Tel: 07944 344 391
  • Email: to view click here
  • Reference: BUR-CRM-100822
  • Posted: 2022-10-18 11:59:24 -

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