Project Assitant

JOB TITLE: Project Assistant
To assist in the provision of a housing and support service for vulnerable clients.

To ensure at all times a professional and supportive approach is maintained.

To assist in the day-to-day delivery of the service for supported schemes.

Assist clients in achieving their personalised support outcomes.


  • Act as an initial point of reference on the phone, or in a reception area as required.

    Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.

    Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld.

  • Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.

    Contribute to the formulation and delivery of person-centred support plans.

    Assisting clients with day-to-day support and tenancy issues.

  • Using IT systems appropriately including adding updates to the Support Database.

    Advises management promptly of any signs of problems or concerns about a client.

    Recognises signs of distress in clients and identifies ways to reduce this.

  • To correspond and liaise as necessary with external agencies on behalf of clients.

    Report repairs and maintenance needs behalf of the client following agreed procedures.

    Work in line with, monitor and report any discrepancies in health and safety standards within Schemes.


  • To understand your role within Riverside and be responsible for your contribution.

    To understand the importance of a client led approach and be accountable for delivering your role in the most effective way.

  • Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster.

  • Work as part of a team to deliver a high standard of service to our clients.

    Ability to use appropriate IT systems and maintain professional and timely records.

  • To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Also, will be required to go through an enhanced DBS check.
Rota Basis
Full Time

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