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Retail Systems Engineer

Do you have experience with IT and EPOS? Are you looking for the next step in your career?

A well-established award winning luxury retailer based in the heart of London.

They are currently looking for an retail systems engineer to join their growing team and provide reactive support to their users.

The ideal candidate must have at least a years' experience working with EPOS/ POS.

Being the face of IT, the candidate must have strong communication skills and be able to provide service to customers in a fast paced environment.

key daily activities include monitoring systems for availability, tracking ticket queues for support issues, investigating and troubleshooting incidents and building & configuring new EPOS & related systems.



Responsibilities

, Investigate & resolve incidents and requests assigned to the Retail Systems Services team.
, Build and configure EPOS and related systems.
, Install, fix and replace EPOS and related systems.
, Provide the service to SLA's (Service level Agreement), targets and Service Management guidelines.
, Assist with the management of all monitoring system tools and alerting mechanisms, ensuring that systems are efficiently monitored.
, Participate in Project / Vendor meetings as Retail Systems experts and provide clear and meaningful updates.

Candidate Requirements

Essential Skills and personal qualities
, Ability to collaborate and work as a member of a high performing Team.
, Strong Troubleshooting and problem solving skills.
, Demonstrable customer facing IT support experience.
, Hands on knowledge of configuring and managing EPOS systems.
, Understanding of computer hardware, data networks and device configuration.
, IMAC Experience.

Apply now to Just IT and we will review your application.

If you are suitable for the role, we will be in contact to discuss this opportunity.