McGinley Support Services
This job has been posted for more than 30 working days and has expired.

Italian speaking Customer Service Supervisor

Italian Speaking Customer Service Supervisor is required for an amazing company, who are growing rapidly operating on a global scale partnering with some of the worlds technology giants.

As Customer Service Supervisor you will closely with the Customer Service Manager to help lead, motivate and support a small team of customer service advisors to ensure they a great customer service experience.

You must be a able to speak and write in fluent Italian and English - there will be a small written and verbal test throughout the application process.

The Customer Service Supervisor will be required to work Monday - Fridays 8.00am - 4.00pm based from home 4 days a week but with 1 day in the office in Gateshead.

In reward you will be paid a basic salary of c.

£23,000 p.a.
(dependant on experience) plus some great benefits.

The successful Italian speaking Customer Service Supervisor will have:

  • Previous experience in a Supervisory role within a customer service environment is essential

  • Proven stability in a job role

  • Speak and write fluent Italian and English

  • Have a passion to go above and beyond for customers and your team

  • Excellent people management skills

  • Highly motivated with skills to develop and coach team members to achieve performance expectation

Your main duties as Customer Service Supervisor include:

  • Act as point of escalation for frontline advisors, helping to resolve more complex queries

  • Coach and develop agents to help achieve performance targets

  • Support Team Manager in conducting team meetings

  • Work with Team Manager to ensure the service delivered to all customers meets KPIs and SLAs

  • Monitor work queues and SLAs where required

  • Assist with delivering training for frontline workers

  • Help develop individual training and development plans

This is a great opportunity to join a fantastic company, inherit a great stable team and continue to grow and progress in your career.

Apply via the job board to ensure you don't miss out or contact Sophie at Jenrick Commercial.