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Provisioning Executive

Provisioning Executive - Manchester (Remote)

An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Manchester.

This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients; whilst maintaining their exceptional level of customer care and service.

Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth.

The role will allow you to genuinely progress within a rapidly growing business.

As the Provisioning Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager.

The successful candidate will have experience in provisioning data connectivity products and number porting.

Further responsibilities:

  • Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner

  • Produce documentation and reports on performance/timelines of order journeys

  • Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing

  • Adhere to our client's quality communications standards

  • Adhere to our clients Data Protection and Security clauses

  • Identify recommendations for process change when appropriate

  • Ensure provisioning conforms to our client's product SLAs

Experience required:

  • Exposure to provisioning Ethernet, ADSL and FTTx services.

  • Experience in Number Porting with an emphasis on port rejection resolution

  • Exceptional communication skills; both written and oral

  • A customer service focussed attitude

  • Analytical and practical problem-solving skills

Remote based

Paying up to £30k + numerous benefits