Provisioning Executive - Manchester (Remote)
An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Manchester.
This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients; whilst maintaining their exceptional level of customer care and service.
Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth.
The role will allow you to genuinely progress within a rapidly growing business.
As the Provisioning Executive you'll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA's or as required by your line manager.
The successful candidate will have experience in provisioning data connectivity products and number porting.
- Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
- Adhere to our client's quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our client's product SLAs
- Exposure to provisioning Ethernet, ADSL and FTTx services.
- Experience in Number Porting with an emphasis on port rejection resolution
- Exceptional communication skills; both written and oral
- A customer service focussed attitude
- Analytical and practical problem-solving skills
Paying up to £30k + numerous benefits
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