Customer Service Administrator

As the Customer Service Administrator, you will be joining this established company who since 2010 have grown to over 300 locations and employ over 2000 staff.

The role will be based in Brackley where you will be part of a small team.

This role will suit an individual who wants to grow with the business and be part of their supportive and fabulous team.

Purpose of the Customer Service Administrator role

You will be the central point of contact for customer.

Key accountabilities:

  • Monitor and support a growing network of corporate branches

  • Provide a high level of telephone support to customers

  • Reschedule and schedule missed work

  • Ordering products

  • Taking and managing enquiries

  • Upselling services

  • Maximise sales opportunities by regular customer communication, both written and verbal

  • Minimise overdue and outstanding invoices

  • Report progress of corporate branches

Skills, attributes and experience required for the Customer Service Administrator

  • Customer focused approach with a professional and friendly telephone manner

  • Positive and open to change

  • Flexible attitude to work

  • Good attention to detail

  • Motivated and organised

  • Proactive

  • Ability to work on own initiative or as part of a dedicated team

What's in it for you?

The salary is circa £25,000 with commission c£3,000 for any upselling of products.

Based on full time hours of 8:30 - 5pm Monday - Friday (30 mins break).

The position is office based, 23 days holiday, plus bank holidays, pension, eye care vouchers and more.

Joining this highly successful, team, where you will be fully supported and offered opportunities as you develop and grow with the company.

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