Desktop Support Engineer

Job Summary

We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues.

You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.

A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

Reporting To - Head of Human Resources

Job Profile

The successful candidate will be required to

• Responding to client support requests.


• Contacting clients to find out the nature of the problem.


• Traveling to the client's location or connecting via a remote link.


• Troubleshooting hardware and software issues.


• Installing and maintaining hardware and computer peripherals.


• Installing and upgrading operating systems and computer software.


• Troubleshooting networking and connection issues.


• Advising on software or hardware upgrades.


• Providing basic training in computer operation and management.


• Completing job reports and ordering supplies.

Skills/Experience Required

The successful candidate should be able to provide demonstrable evidence.

• Proven work experience as a desktop support engineer or support technician.


• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.


• Knowledge of popular operating systems, software applications, and remote connection systems.


• Ability to solve complex hardware and software issues.


• Ability to travel and work after hours when necessary.

stream is acting as an Employment Business in relation to this vacancy.