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Senior Accommodation Support Worker

Black Country Women's Aid

Let us introduce ourselves…

Black Country Women's Aid (BCWA) is an established charity that provides a range of specialist abuse support services to women, men and children across the Black Country.

Our holistic, trauma-informed support enables victims to escape violence and abuse, cope with trauma, build resilience and establish life after abuse.

Our successful accommodation service continues to expand as demand for services increases and new areas identified.

The accommodation support service has an outstanding reputation with its partners.

The Accommodation Services Directorate manages 71 units of accommodation.

Black Country Women's Aid Accommodation Services include;

, 24hr access refuge accommodation for victims of domestic abuse (women and children only)
, Dispersed accommodation for victims of domestic abuse - accommodation includes house in multiple occupation, blocks of flats and individual flats across the borough (women, children, male victims)
, Resettlement Support post departure from domestic abuse accommodation services
, Access to BCWA Victim Safety Adviser post departure from domestic abuse accommodation services
, Access to BCWA community services group activity
, Safe house for victims of modern-day slavery in the National referral mechanism (women and children only.)
, Dispersed accommodation for victims of modern-day slavery in the national referral mechanism - accommodation includes house in multiple accommodation, groups of flats and individual accommodation across the borough.

(women, children, male victims)
, Access to Counselling Services (part of BCWA Community services)

Job Role

Job Title: Senior Accommodation Support Worker
Position available: 1 full-time position (37.5 hours), based in the Black Country
Salary: £23,850 - £27,800
Closing date: 30 December 2022
All interviews will be held via Microsoft Teams

Is this you?

We are looking for a highly skilled Senior Accommodation Support worker with excellent communication skills, compassion and understanding of the impact of abuse and exploitation.

We are looking for an innovative candidate who has experience of working with adults, who have experienced trauma and abuse.

This is a great opportunity for someone who enjoys problem-solving and developing their leadership skills.

The Role:

The successful candidate will provide day-to-day support to the Refuge Manager and/or Safe House Manager.

The position will manage and have oversight over the quality of support delivered to residents and their children supervising the intervention support workers who will each have a nominated caseload.

The position will ensure that the environment is empathetic, supportive and positive promoting independence and life after violence and abuse as well as meeting all contractual targets from the contracts and commissions.

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

Important information for all positions

Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

The post holder must be female.

Employment checks

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally.

To avoid discrimination we treat all job applicants equally.

We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK.

A copy of these will be taken.

Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially.

You may be refused an interview if you do not bring the correct documents with you.


Following your interview, two employment references will be sought.

One of these should be your current or most recent employer.

If you have finished full-time education and you have no employer reference, we will accept a reference from:

, a professional from your centre of study, for instance, a teacher, lecturer or headteacher
, GP or health visitor
, a character reference from a person who knows you
, a civil servant from a government agency
, a bank manager


All positions are subject to DBS checks at the relevant level.


BCWA has adapted services during COVID to support victims of violence and abuse that meet all the latest Government guidance.

Personal Protective Equipment (PPE) is available at all our sites and distributed to all staff as appropriate.

Full details of the BCWA Risk Assessment can be found on our website.

Please read this as it provides the framework that we are delivering services against.

You will receive appropriate training to undertake the duties of the job on and on and offsite basis and all situations are risk assessed.

Management supervision, support and oversight is embedded in our practice to ensure all parties are kept safe.